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Is there an VanillaSoft outage?

VanillaSoft status: Systems Active

Last checked: 3 minutes ago

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VanillaSoft outages and incidents

Outage and incident data over the last 30 days for VanillaSoft.

There have been 3 outages or incidents for VanillaSoft in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for VanillaSoft

Outlogger tracks the status of these components for Xero:

VanillaSoft.com WebSite Active
VanillaSoft Legacy Application Active
VanillaSoft VoIP/SMS Active
VanillaSoft Web Application Active
Component Status
VanillaSoft.com WebSite Active
VanillaSoft Legacy Application Active
VanillaSoft VoIP/SMS Active
VanillaSoft Web Application Active

Latest VanillaSoft outages and incidents.

View the latest incidents for VanillaSoft and check for official updates:

Updates:

  • Time: Nov. 16, 2021, 8:50 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 16, 2021, 6:41 p.m.
    Status: Monitoring
    Update: At around 12:50pm EST, there was an outage with VanillaSoft due to our cloud hosting provider, Google Cloud, experiencing networking issues with their global load balancer. Google has identified the issue, and all appears to be back to normal - the outage lasted about 15 minutes, We will continue to monitor the situation.

Updates:

  • Time: Feb. 22, 2021, 12:25 a.m.
    Status: Resolved
    Update: All systems are officially operational. This brief outage is resolved. We thank you for your patience.
  • Time: Feb. 21, 2021, 11:57 p.m.
    Status: Monitoring
    Update: Phone lines have been restored. We continue to investigate the root cause of the incident, while also testing that all features are fully functional.
  • Time: Feb. 21, 2021, 11:48 p.m.
    Status: Investigating
    Update: VanillaSoft VoIP is currently down for all customers. The team is aware of the issue with working diligently to restore service. We will update with timelines and updates as they become available.

Updates:

  • Time: Feb. 22, 2021, 12:25 a.m.
    Status: Resolved
    Update: All systems are officially operational. This brief outage is resolved. We thank you for your patience.
  • Time: Feb. 21, 2021, 11:57 p.m.
    Status: Monitoring
    Update: Phone lines have been restored. We continue to investigate the root cause of the incident, while also testing that all features are fully functional.
  • Time: Feb. 21, 2021, 11:48 p.m.
    Status: Investigating
    Update: VanillaSoft VoIP is currently down for all customers. The team is aware of the issue with working diligently to restore service. We will update with timelines and updates as they become available.

Updates:

  • Time: Oct. 17, 2020, 8:56 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 17, 2020, 4:46 p.m.
    Status: Monitoring
    Update: Our softphone provider (Counterpath) has had a data center outage this morning causing our VS Connect softphone login service to fail. They believe they have identified the issue and are currently in the process of restoring the service. VoIP services were not impacted, so service would be uninterrupted for users who were logged in before the issue began. If you would like to read details on the outage, please go to https://support.counterpath.com/hc/en-us/articles/360057898473-Data-Center-Outage-Oct-17

Updates:

  • Time: Oct. 17, 2020, 8:56 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 17, 2020, 4:46 p.m.
    Status: Monitoring
    Update: Our softphone provider (Counterpath) has had a data center outage this morning causing our VS Connect softphone login service to fail. They believe they have identified the issue and are currently in the process of restoring the service. VoIP services were not impacted, so service would be uninterrupted for users who were logged in before the issue began. If you would like to read details on the outage, please go to https://support.counterpath.com/hc/en-us/articles/360057898473-Data-Center-Outage-Oct-17

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Frequently Asked Questions - VanillaSoft

Is there a VanillaSoft outage?
The current status of VanillaSoft is: Systems Active
Where can I find the official status page of VanillaSoft?
The official status page for VanillaSoft is here
How can I get notified if VanillaSoft is down or experiencing an outage?
To get notified of any status changes to VanillaSoft, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of VanillaSoft every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does VanillaSoft do?
VanillaSoft's sales engagement software helps streamline inside sales processes, enabling businesses to engage with leads and close deals efficiently.

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