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Is there an virtualDCS outage?

virtualDCS status: Minor Outage

Last checked: 7 minutes ago

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virtualDCS outages and incidents

Outage and incident data over the last 30 days for virtualDCS.

There have been 1 outages or incidents for virtualDCS in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for virtualDCS

Outlogger tracks the status of these components for Xero:

CloudCover365 Portal Active
CloudCover365 Services Active
Geo-Failover Replication Active
Hosting Platform Active
Microsoft 365 Cloudmore Portal Active
Object Storage Leeds Active
Object Storage Slough Performance Issues
Service Desk Active
Veeam Cloud Connect Backup Service Active
Veeam Cloud Connect Replication Service Active
Component Status
CloudCover365 Portal Active
CloudCover365 Services Active
Geo-Failover Replication Active
Hosting Platform Active
Microsoft 365 Cloudmore Portal Active
Object Storage Leeds Active
Object Storage Slough Performance Issues
Service Desk Active
Veeam Cloud Connect Backup Service Active
Veeam Cloud Connect Replication Service Active

Latest virtualDCS outages and incidents.

View the latest incidents for virtualDCS and check for official updates:

Updates:

  • Time: Nov. 14, 2024, 5:04 p.m.
    Status: Resolved
    Update: Portal is now fully operational.
  • Time: Nov. 14, 2024, 10:54 a.m.
    Status: Investigating
    Update: We are aware of some issues with the 365 portal. Our team are currently investigating.

Updates:

  • Time: Aug. 25, 2024, 8:25 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 25, 2024, 8:25 a.m.
    Status: Identified
    Update: This issue is now resolved. All affected VM's are now back in sync with expected RPO's and RTO's
  • Time: Aug. 23, 2024, 11:07 a.m.
    Status: Identified
    Update: We are aware of an issue with intersite replication affecting some VM's. We have been working with our vendor through the night and they have believe we have run into a known issue and will be providing a hot fix to prevent a reoccurrence in the future. Unfortunately for the jobs affected we are having to resend the data between sites which will lead to extended RPO's and RTO's whilst the data is being resent. This issue is being worked on as a top priority.

Updates:

  • Time: Aug. 3, 2024, 11:08 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 3, 2024, 11:07 a.m.
    Status: Investigating
    Update: The patch rollback has resolved the issue and jobs are restarting.
  • Time: Aug. 3, 2024, 10:40 a.m.
    Status: Investigating
    Update: Are engineers are rolling back a Veeam patch installed on Friday. Impacted jobs will be stopped and restarted by our team.
  • Time: Aug. 3, 2024, 9:06 a.m.
    Status: Investigating
    Update: We have detected a slowdown in some jobs that would appear to be be a repeat of the previous issue. We are investigating with our 3rd party storage vendor.

Updates:

  • Time: Aug. 3, 2024, 11:09 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 9, 2024, 10:24 a.m.
    Status: Identified
    Update: Some jobs are experiencing slowness that looks to be a repeat of the previous issue. We are following this with our storage vendor.
  • Time: July 5, 2024, 3:11 p.m.
    Status: Identified
    Update: The platform performance issues are resolved however intermittent issues may still occur. Work is continued on fixing this
  • Time: July 2, 2024, 10:20 a.m.
    Status: Investigating
    Update: This is related to the 'Long Running Backup Jobs' issue we're facing right now. Some customers targeting object storage may be affected.
  • Time: June 28, 2024, 3:24 p.m.
    Status: Investigating
    Update: We are aware of an ongoing issue affecting the backup service to our Slough Object Storage. We're currently working to investigate this.

Updates:

  • Time: July 24, 2024, 12:41 p.m.
    Status: Resolved
    Update: Speeds are now back to normal levels. We are continuing to monitor the speeds of all jobs to make sure this continues.
  • Time: July 7, 2024, 4:25 p.m.
    Status: Monitoring
    Update: We have detected a slowdown in some jobs that would appear to be be a repeat of the previous issue. We are investigating with our 3rd party storage vendor.
  • Time: July 3, 2024, 1:21 p.m.
    Status: Monitoring
    Update: We’re pleased to report that the platform has now stabilised. Our engineers continue to monitor the situation, liaising with the Object Storage vendor to ensure services continue to work as expected.
  • Time: July 2, 2024, 10:24 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 2, 2024, 9:03 a.m.
    Status: Investigating
    Update: We are continuing to work with our vendors to bring this matter to a resolution. Issue looks to be linked to an issue with our object storage vendor. Their engineers are working around the clock to restore their platform to normal performance.
  • Time: June 28, 2024, 4:49 p.m.
    Status: Investigating
    Update: Issue remains under investigation. Engineers will be working OOH to ensure the swiftest resolution possible.
  • Time: June 28, 2024, 2:28 p.m.
    Status: Investigating
    Update: Some customers jobs have been restored to normal functionality but there is still an issue on some of our proxy servers. We are actively engaged with our vendors R&D team seeking a resolution.
  • Time: June 28, 2024, 11:15 a.m.
    Status: Investigating
    Update: We are continuing to investigate an issue that some of our customers are seeing with their backup jobs. The issue seems to be affecting a small subset of our proxy servers and we are working with up most urgency to resolve.
  • Time: June 28, 2024, 8:08 a.m.
    Status: Investigating
    Update: We are aware of an ongoing issue with the backup service. We are investigating as a top priority

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Frequently Asked Questions - virtualDCS

Is there a virtualDCS outage?
The current status of virtualDCS is: Minor Outage
Where can I find the official status page of virtualDCS?
The official status page for virtualDCS is here
How can I get notified if virtualDCS is down or experiencing an outage?
To get notified of any status changes to virtualDCS, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of virtualDCS every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does virtualDCS do?
virtualDCS offers Cloud solutions for Channel and Service Providers, utilizing Veeam®, VMware, and Microsoft technologies to enhance availability, security, and data sovereignty.

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