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Is there an Volusion outage?

Volusion status: Systems Active

Last checked: 3 minutes ago

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Volusion outages and incidents

Outage and incident data over the last 30 days for Volusion.

There have been 4 outages or incidents for Volusion in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Volusion

Outlogger tracks the status of these components for Xero:

Volusion Branded Sites Active
Email Services Active
Merchant Dashboard Active
Merchant Storefronts Active
Payment Gateway Services Active
Support Active
Third-Party Services Active
Component Status
Volusion Branded Sites Active
Active
Email Services Active
Merchant Dashboard Active
Merchant Storefronts Active
Payment Gateway Services Active
Support Active
Third-Party Services Active

Latest Volusion outages and incidents.

View the latest incidents for Volusion and check for official updates:

Updates:

  • Time: Feb. 19, 2023, 2:23 a.m.
    Status: Resolved
    Update: Our 3rd party mail host Rackspace has confirmed that the issue has been resolved. Further information and details on the issue can be found by visiting Rackspace's status page https://status.apps.rackspace.com/.
  • Time: Feb. 19, 2023, 2:21 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 18, 2023, 8:57 p.m.
    Status: Identified
    Update: Our 3rd party mail host Rackspace is currently experiencing issues with their webmail portal, and some of our users may have difficulty logging directly into their mailbox. If your email is hosted with Rackspace, or you have purchased your mailbox from Volusion, please visit Rackspace's status page https://status.apps.rackspace.com/ for further updates. Some users may be able to log into their mailbox at this alternative address https://apps.rackspace.com We will update this page when we can confirm the issue has been resolved.

Updates:

  • Time: Feb. 19, 2023, 2:23 a.m.
    Status: Resolved
    Update: Our 3rd party mail host Rackspace has confirmed that the issue has been resolved. Further information and details on the issue can be found by visiting Rackspace's status page https://status.apps.rackspace.com/.
  • Time: Feb. 19, 2023, 2:21 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 18, 2023, 8:57 p.m.
    Status: Identified
    Update: Our 3rd party mail host Rackspace is currently experiencing issues with their webmail portal, and some of our users may have difficulty logging directly into their mailbox. If your email is hosted with Rackspace, or you have purchased your mailbox from Volusion, please visit Rackspace's status page https://status.apps.rackspace.com/ for further updates. Some users may be able to log into their mailbox at this alternative address https://apps.rackspace.com We will update this page when we can confirm the issue has been resolved.

Updates:

  • Time: Feb. 8, 2023, 9:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 8, 2023, 8:10 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 8, 2023, 6:43 p.m.
    Status: Investigating
    Update: We are receiving reports that the USPS Live Rate integration is not currently returning rates successfully on the storefront. We recommend that merchants using the USPS integration ensure that they have the backup rates configured to be as accurate as possible to ensure that customers are charged for shipping when a USPS shipping method is returned, or temporarily disable any USPS shipping method and use an alternative Flat rate method, or a different carrier until we can confirm this is fully resolved. For more information on configuring backup rates or setting up an alternative shipping method, this article from our helpcenter explains how to configure these settings . https://helpcenter.volusion.com/s/article/Shipping

Updates:

  • Time: Feb. 8, 2023, 9:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 8, 2023, 8:10 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 8, 2023, 6:43 p.m.
    Status: Investigating
    Update: We are receiving reports that the USPS Live Rate integration is not currently returning rates successfully on the storefront. We recommend that merchants using the USPS integration ensure that they have the backup rates configured to be as accurate as possible to ensure that customers are charged for shipping when a USPS shipping method is returned, or temporarily disable any USPS shipping method and use an alternative Flat rate method, or a different carrier until we can confirm this is fully resolved. For more information on configuring backup rates or setting up an alternative shipping method, this article from our helpcenter explains how to configure these settings . https://helpcenter.volusion.com/s/article/Shipping

Updates:

  • Time: Feb. 3, 2023, 3:32 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 1, 2023, 4:12 p.m.
    Status: Identified
    Update: Due to extreme weather in central Texas, our Billing and Payments team will not be available for direct support. For Billing related issues please email [email protected] For our merchant services support please email [email protected]. Our team will respond to your requests as quickly as possible, and apologize for any inconvenience or delays this may cause.

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Frequently Asked Questions - Volusion

Is there a Volusion outage?
The current status of Volusion is: Systems Active
Where can I find the official status page of Volusion?
The official status page for Volusion is here
How can I get notified if Volusion is down or experiencing an outage?
To get notified of any status changes to Volusion, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Volusion every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Volusion do?
Our ecommerce web design service offers a 14-day free trial of our shopping cart software to help you create your online store and grow your business.

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