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Is there an Vyopta outage?

Vyopta status: Systems Active

Last checked: 9 minutes ago

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Vyopta outages and incidents

Outage and incident data over the last 30 days for Vyopta.

There have been 1 outages or incidents for Vyopta in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Vyopta

Outlogger tracks the status of these components for Xero:

API Collection - Cisco Webex Active
API Collection - Microsoft Teams Active
API Collection - Zoom Active
API Collection - Cisco Webex Active
API Collection - Microsoft Teams Active
API Collection - Zoom Active
API Collection - Cisco Webex Active
API Collection - Microsoft Teams Active
API Collection - Zoom Active
CPM Analytics Active
CPM Monitoring Active
Vyopta Admin Portal Active
CPM Analytics Active
CPM Monitoring Active
Vyopta Admin Portal Active
CPM Analytics Active
CPM Monitoring Active
Vyopta Admin Portal Active
Component Status
Active
API Collection - Cisco Webex Active
API Collection - Microsoft Teams Active
API Collection - Zoom Active
Active
API Collection - Cisco Webex Active
API Collection - Microsoft Teams Active
API Collection - Zoom Active
Active
API Collection - Cisco Webex Active
API Collection - Microsoft Teams Active
API Collection - Zoom Active
Active
CPM Analytics Active
CPM Monitoring Active
Vyopta Admin Portal Active
Active
CPM Analytics Active
CPM Monitoring Active
Vyopta Admin Portal Active
Active
CPM Analytics Active
CPM Monitoring Active
Vyopta Admin Portal Active

Latest Vyopta outages and incidents.

View the latest incidents for Vyopta and check for official updates:

Updates:

  • Time: April 6, 2023, 11:01 p.m.
    Status: Resolved
    Update: The matter has been effectively addressed subsequent to the implementation of corrective measures pertaining to an upstream API. Our engineering team has subsequently retrieved call data during the outage window, and no anomalies have been detected within the past 24-hour period.
  • Time: April 6, 2023, 1:18 a.m.
    Status: Monitoring
    Update: A fix has been implemented by our engineering team and the data during the outage has been recollected. Call details should be visible in CPM Monitoring, however if not seen, please check CPM Analytics after our nightly processing is complete. We will continue monitoring for the next 24 hours.
  • Time: April 5, 2023, 10:14 p.m.
    Status: Identified
    Update: We have identified an issue related to an API change. Our team is actively working on implementing a fix to handle this new change and restore Microsoft Teams data collection. We apologize for any inconvenience this may cause and appreciate your patience as we work towards resolution.
  • Time: April 5, 2023, 8:23 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with our Microsoft Teams collection that's impacting most of our customers. We will provide an update once we have identified the issue

Updates:

  • Time: April 10, 2023, 10:51 p.m.
    Status: Resolved
    Update: After allocating additional resources to the problematic microservice, we are confident that the issue has been effectively resolved. Our focus will now be on further enhancing the scalability of the microservice, which will be pursued in subsequent releases throughout the current quarter.
  • Time: March 31, 2023, 5:22 p.m.
    Status: Monitoring
    Update: We recently encountered a scalability issue with one of our microservices and we were able to resolve this issue by adding extra system resources to handle the increased volume of requests. While we recognize that this is only a temporary solution, please rest assured that we are actively working on implementing a more permanent fix in an upcoming release
  • Time: March 28, 2023, 8:49 p.m.
    Status: Monitoring
    Update: We have identified the cause of the issue, and have deployed a change to the service. We will continue to monitor this over the next couple of days.
  • Time: March 28, 2023, 7:18 p.m.
    Status: Investigating
    Update: We are investigating this issue. Will provide more detail once its available

Updates:

  • Time: March 31, 2023, 5:17 p.m.
    Status: Postmortem
    Update: We recently encountered a scalability issue with one of our microservices and we were able to resolve this issue by adding extra system resources to handle the increased volume of requests. While we recognize that this is only a temporary solution, please rest assured that we are actively working on implementing a more permanent fix in an upcoming release
  • Time: March 27, 2023, 4:01 p.m.
    Status: Resolved
    Update: We are aware of an issue in our commercial environment where several customers have reported receiving a high volume of emails related to incorrect alerts on Friday afternoon. Our team is actively investigating this issue, and we apologize for any inconvenience this may have caused. We are committed to providing a high-quality service and take incidents like this very seriously. Once our investigation is complete, we will provide a root cause analysis of the issue and take steps to prevent similar incidents from occurring in the future. Thank you for your patience as we work to resolve this issue.

Updates:

  • Time: March 7, 2023, 7:07 p.m.
    Status: Resolved
    Update: The problem has been solved by applying a software patch to address a malfunctioning replicator service during the nightly data reprocessing for our EU and NA clouds. Additionally, our operations team is implementing extra monitoring to identify any potential problems with the replicator service in the future.
  • Time: March 3, 2023, 7:42 p.m.
    Status: Monitoring
    Update: A fix has been applied, and we are now monitoring the results
  • Time: March 3, 2023, 5:54 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: March 3, 2023, 3:47 p.m.
    Status: Investigating
    Update: We are currently investigating the issue. We will provide an update once the investigation is complete.

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Frequently Asked Questions - Vyopta

Is there a Vyopta outage?
The current status of Vyopta is: Systems Active
Where can I find the official status page of Vyopta?
The official status page for Vyopta is here
How can I get notified if Vyopta is down or experiencing an outage?
To get notified of any status changes to Vyopta, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Vyopta every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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