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Is there an Webroot outage?

Webroot status: Systems Active

Last checked: 7 minutes ago

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Webroot outages and incidents

Outage and incident data over the last 30 days for Webroot.

There have been 2 outages or incidents for Webroot in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Webroot

Outlogger tracks the status of these components for Xero:

BrightCloud Threat Intelligence Platform Active
DNS Protection Active
Mobile Protection Active
Pillr Active
SecureAnywhere® Protection for Windows® & Apple® Computers Active
Security Awareness Training Active
Unity API Active
Webroot Management Consoles Active
Component Status
BrightCloud Threat Intelligence Platform Active
DNS Protection Active
Mobile Protection Active
Pillr Active
SecureAnywhere® Protection for Windows® & Apple® Computers Active
Security Awareness Training Active
Unity API Active
Webroot Management Consoles Active

Latest Webroot outages and incidents.

View the latest incidents for Webroot and check for official updates:

Updates:

  • Time: July 28, 2023, 2:17 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 26, 2023, 9:05 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 25, 2023, 1:55 a.m.
    Status: Investigating
    Update: As of 1:30 AM UTC, API Calls to UrlThreatInsight/getUrlCrawlInfo are experiencing high latency / intermittent unavailability. Customers using BrightCloud UrlThreatInsight/getUrlCrawlInfo may be impacted. We are investigating the issue and working on a speedy resolution. Thank you for your patience.

Updates:

  • Time: June 29, 2023, 5:11 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 29, 2023, 5:11 p.m.
    Status: Monitoring
    Update: We are pleased to inform you that the service issue has been resolved. We sincerely apologize for any inconvenience caused during this period. Should you encounter any lingering issues or have any concerns, please reach out to our support team
  • Time: June 16, 2023, 7:37 p.m.
    Status: Monitoring
    Update: The majority of affected systems have been fixed as they check in to the console. We continue to work with a small subset of customers who report issues in addition to others we believe are still affected
  • Time: June 14, 2023, 5:09 p.m.
    Status: Identified
    Update: Issue has been resolved, agents will reappear within the console once a successful scan has taken place
  • Time: June 14, 2023, 4:19 p.m.
    Status: Investigating
    Update: Please be aware that we are currently experiencing a service disruption which is affecting devices checking into our management console. Our technical team is actively investigating the issue to identify the root cause and will implement the necessary fixes. We apologise for any inconvenience caused and thank you for your understanding. Regular updates will be shared to keep you informed.
  • Time: June 14, 2023, 4:17 p.m.
    Status: Investigating
    Update: SecureAnywhere and Webroot Management Consoles is experiencing degraded performance.  Our team is investigating and working on a speedy resolution.

Updates:

  • Time: May 8, 2023, 3:55 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 5, 2023, 4:19 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 5, 2023, 12:07 a.m.
    Status: Investigating
    Update: BrightCloud Threat Intelligence (BCTI) API method /urlthreatinsight/geturlcrawlinfo is experiencing intermittent unavailability. Our team is investigating and working on a speedy resolution.

Updates:

  • Time: May 4, 2023, 3:13 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 4, 2023, 6:41 a.m.
    Status: Investigating
    Update: BrightCloud Threat Intelligence (BCTI) API method /urlthreatinsight/geturlcrawlinfo is experiencing an outage. Our team is investigating and working on a speedy resolution.

Updates:

  • Time: May 4, 2023, 4:32 a.m.
    Status: Resolved
    Update: The full functionality of Tokyo, Sydney, Mumbai and Ireland has been restored. The incident has been resolved.
  • Time: May 2, 2023, 3:48 a.m.
    Status: Investigating
    Update: BCTI APIs and BCAP6 APIs in Tokyo, Mumbai, Sydney, and Ireland are experiencing degraded performance. We are investigating this issue.
  • Time: May 2, 2023, 12:25 a.m.
    Status: Investigating
    Update: The full functionality of Mumbai and Ireland has been restored. For Tokyo and Sydney regions, restoring the full functionality for BCTI APIs and BCAP6 APIs are currently being worked on and may continue to experience degraded performance at this time.
  • Time: April 29, 2023, 10:52 p.m.
    Status: Investigating
    Update: BCTI APIs and BCAP6 APIs in Tokyo, Mumbai, Sydney, and Ireland are experiencing degraded performance. We are investigating this issue.
  • Time: April 29, 2023, 6:23 p.m.
    Status: Investigating
    Update: Due to ongoing issues related to the recent up maintenance in the Mumbai, Ireland, Tokyo, and Sydney regions, all traffic is currently being routed to the US regions. There may be increased latency until this issue is resolved. We will provide updates as necessary.
  • Time: April 29, 2023, 5:35 p.m.
    Status: Investigating
    Update: BCTI API url_getinfo in Tokyo, Sydney, Mumbai, and Ireland has a partial outage.

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Frequently Asked Questions - Webroot

Is there a Webroot outage?
The current status of Webroot is: Systems Active
Where can I find the official status page of Webroot?
The official status page for Webroot is here
How can I get notified if Webroot is down or experiencing an outage?
To get notified of any status changes to Webroot, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Webroot every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Webroot do?
Webroot provides comprehensive protection for networks and endpoints, along with threat intelligence services, safeguarding individuals and businesses in a connected environment.

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