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Is there an Clari outage?

Clari status: Systems Active

Last checked: 2 minutes ago

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Clari outages and incidents

Outage and incident data over the last 30 days for Clari.

There have been 6 outages or incidents for Clari in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Clari

Outlogger tracks the status of these components for Xero:

Align Active
Clari Copilot Active
Analyze Active
Capture Active
Dashboards Active
Forecast Active
Inspect - Accounts Active
Inspect - Opportunities Active
Mobile Active
Platform (General) Active
Revenue Database (RevDB) Active
Studio Active
Groove Dialer Active
Groove Extension Active
Groove webapp Active
Outlook Add-in Active
Component Status
Align Active
Clari Copilot Active
Active
Analyze Active
Capture Active
Dashboards Active
Forecast Active
Inspect - Accounts Active
Inspect - Opportunities Active
Mobile Active
Platform (General) Active
Revenue Database (RevDB) Active
Studio Active
Active
Groove Dialer Active
Groove Extension Active
Groove webapp Active
Outlook Add-in Active

Latest Clari outages and incidents.

View the latest incidents for Clari and check for official updates:

Updates:

  • Time: Sept. 25, 2024, 11:08 p.m.
    Status: Resolved
    Update: The incident has been resolved. We have identified the problem to be a new navigation bar that was rolled out recently. We have restored the original navigation bar and the Capture tab should show up for all users.
  • Time: Sept. 25, 2024, 10:58 p.m.
    Status: Investigating
    Update: The module itself is working for all the users. The capture tab isn't visible in the UI but navigating to the actual URL http://app.clari.com/autocapture works.
  • Time: Sept. 25, 2024, 10:16 p.m.
    Status: Investigating
    Update: AutoCapture module is down for multiple customers. The RCA is unknown and the team is still investigating the cause

Updates:

  • Time: Oct. 3, 2024, 11:31 a.m.
    Status: Postmortem
    Update: Starting on 2024-09-24 13:38 UTC, Clari’s Engineering team detected delays in Copilot call availability for sharing, with some calls experiencing delays of up to 10 hours. The root cause was a misconfiguration in our infrastructure, which prevented the processing pipelines from scaling to meet increased demand.  A fix was implemented at 2024-09-24 16:44 UTC, and all calls were successfully processed shortly thereafter. No user data was at risk or damaged by this incident.
  • Time: Sept. 24, 2024, 4:42 p.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved. A summary of the incident will be posted within the next three US business days.
  • Time: Sept. 24, 2024, 2:42 p.m.
    Status: Monitoring
    Update: We have identified that Copilot users are experiencing delays in sharing calls. Our engineering team has implemented a fix. We are now working to remediate the remaining effects of the incident.

Updates:

  • Time: Oct. 1, 2024, 1:47 a.m.
    Status: Postmortem
    Update: Starting around 2024-09-23 19:30 UTC, the Groove Engineering team identified performance degradation across various features of the web application. This issue was traced to a recent configuration change. The team promptly reverted the configuration at around 2024-09-23 23:00 UTC, and full functionality was restored shortly thereafter. In addition, we have enhanced our monitoring and alerting systems to prevent a recurrence of this issue.
  • Time: Sept. 24, 2024, 4:02 a.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
  • Time: Sept. 23, 2024, 8:53 p.m.
    Status: Monitoring
    Update: Customers who are using Groove Flows, Actions and Dialer may experience intermittent errors, timeouts or slower than usual performance.
  • Time: Sept. 23, 2024, 8:16 p.m.
    Status: Investigating
    Update: Customers who are using Groove Flows and Actions may experience intermittent errors while executing or accessing Actions or certain sub pages within Flows. Team is actively investigating the incident.

Updates:

  • Time: Sept. 21, 2024, 2:20 a.m.
    Status: Postmortem
    Update: Starting on 2024-09-18 at 04:40 UTC, Clari’s Engineering team identified delays in Capture’s writing back Activity and Contacts to Salesforce \(SFDC\), with some delayed by up to 10 hours. A fix was implemented at 05:58 UTC the same day, and all writebacks were successfully processed shortly thereafter. No user data was at risk or damaged by this incident.
  • Time: Sept. 18, 2024, 10:04 a.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted customers. A summary of the incident will be posted within the next three US business days.
  • Time: Sept. 18, 2024, 5:44 a.m.
    Status: Monitoring
    Update: Our engineering teams have resolved the issue, and the Capture product is now functioning as expected, with all new updates being synced to Salesforce. We are currently processing the pending data for affected customers and will provide an update once this process is complete.
  • Time: Sept. 18, 2024, 4:56 a.m.
    Status: Identified
    Update: We have identified that the writeback of Contacts and Activities to SFDC has not been functioning since September 17th, 20:00 UTC. Our engineering teams have identified the issue and are implementing a fix.

Updates:

  • Time: Sept. 18, 2024, 6:16 p.m.
    Status: Postmortem
    Update: Starting around 2024-09-13 23:30 UTC, Clari’s Engineering team noticed delays in RevDB data processing, which delayed data loading into various modules such as Analytics, Accounts, Opportunities, and Forecasting for up to 3.5 hours. A fix to handle this scenario was made around 2024-09-14 03:20 UTC, and all data processing pipelines caught up shortly thereafter. No user data was at risk or damaged by this incident.
  • Time: Sept. 14, 2024, 6:36 a.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
  • Time: Sept. 14, 2024, 2:54 a.m.
    Status: Monitoring
    Update: Our engineering teams have implemented a fix. We are now working to remediate the remaining effects of the incident. RevDB data is still delayed but started to catch up. The engineering team is actively monitoring the status of the issue. The next status update will be when remediation efforts are complete or the state of this incident otherwise changes.
  • Time: Sept. 14, 2024, 2:47 a.m.
    Status: Identified
    Update: Our engineering teams have identified the issue and are implementing a fix. The next status update will be after the fix has been applied.
  • Time: Sept. 14, 2024, 2:25 a.m.
    Status: Investigating
    Update: Clari has detected delays in processing RevDB data and the engineering team is investigating. Modules running on RevDB will see delays in data loading; this will include Analytics, Accounts and for some customer also Opportunities and Forecasting.

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Frequently Asked Questions - Clari

Is there a Clari outage?
The current status of Clari is: Systems Active
Where can I find the official status page of Clari?
The official status page for Clari is here
How can I get notified if Clari is down or experiencing an outage?
To get notified of any status changes to Clari, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Clari every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Clari do?
Wingman provides actionable conversation intelligence to help businesses win revenue critical moments. It records, transcribes, and analyzes calls, scales coaching, and helps close more deals.

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