Is there an Clari outage?
Clari status: Systems Active
Last checked: 6 minutes ago
Get notified about any outages, downtime or incidents for Clari and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 6 minutes ago
Get notified about any outages, downtime or incidents for Clari and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Clari.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Align | Active |
| Clari Copilot | Active |
| Clari Revenue Platform | Active |
| Analyze | Active |
| Capture | Active |
| Dashboards | Active |
| Forecast | Active |
| Inspect - Accounts | Active |
| Inspect - Opportunities | Active |
| Mobile | Active |
| Platform (General) | Active |
| Revenue Database (RevDB) | Active |
| Studio | Active |
| Groove | Active |
| Groove Dialer | Active |
| Groove Extension | Active |
| Groove webapp | Active |
| Outlook Add-in | Active |
View the latest incidents for Clari and check for official updates:
Description: On October 11, 2024, at 18:30 UTC, Groove applications encountered intermittent problems due to a database deadlock. This situation arose when multiple transactions attempted to access the same resource, causing them to become stuck. Consequently, the system stalled, and incoming requests were blocked as they awaited the completion of the deadlocked transactions. To address this, we implemented a timeout for database operations, which terminated blocked transactions after a specified duration. The issue was completely resolved by 20:03 UTC that same day. There was no risk or compromise to user data during this incident.
Status: Postmortem
Impact: Major | Started At: Oct. 11, 2024, 7:21 p.m.
Description: On 2024-10-08 at 02:20 UTC, customers reported missing calls from Copilot. Upon investigation, Clari’s Engineering team determined that the issue began on 2024-10-07 at 04:00 UTC. The trigger was a process which accidentally deleted index references to calls beyond its intended scope of deletion. The call data itself was not impacted, only the ability to display the calls on the webpage. The missing calls were fully restored by 2024-10-09 at 02:30 UTC. No user data was at risk or compromised during this incident.
Status: Postmortem
Impact: Major | Started At: Oct. 7, 2024, 9:18 p.m.
Description: On 2024-10-02 19:01 UTC, the forecast module of the Clari platform was moved to a new internal hosting platform. The abrupt influx of traffic caused some customers to receive errors from this module. Clari reverted the change, and by 2024-10-02 19:25 UTC, the forecast module was successfully running on the original platform. While no user data was at risk during this issue, all failed requests during this time period will have to be re-done.
Status: Postmortem
Impact: Minor | Started At: Oct. 2, 2024, 9:20 p.m.
Description: On 2024-10-01 02:40 UTC, Salesforce published a degraded status notice \([https://status.salesforce.com/incidents/13231](https://status.salesforce.com/incidents/13231)\) relating to a single instance of their platform. Over the following hours, the scope of the notice was expanded to include additional platform instances. Across all of our customers, the Clari platform registered higher than normal errors reaching Salesforce from around 12:00 UTC through 21:00 UTC on 2024-10-02. Salesforce reported that their issue was resolved as of 2024-10-02 04:31 UTC. The Clari platform is now working as expected.
Status: Postmortem
Impact: None | Started At: Oct. 1, 2024, 5:38 p.m.
Description: Starting on 2024-09-26 at 01:45 UTC, a configuration change caused an unexpected side effect of the Analyze module not loading for a subset of customers. A configuration fix was released to address the issue at around 2024-09-26 11:49 UTC, and the Analyze module was operational shortly after. No user data was at risk during this incident.
Status: Postmortem
Impact: Major | Started At: Sept. 26, 2024, 8:56 a.m.
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