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Is there an YCharts outage?

YCharts status: Systems Active

Last checked: 9 minutes ago

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YCharts outages and incidents

Outage and incident data over the last 30 days for YCharts.

There have been 0 outages or incidents for YCharts in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for YCharts

Outlogger tracks the status of these components for Xero:

YCharts Application Active
Component Status
YCharts Application Active

Latest YCharts outages and incidents.

View the latest incidents for YCharts and check for official updates:

Updates:

  • Time: July 27, 2021, 11:59 a.m.
    Status: Resolved
    Update: The issue has been resolved. On some Windows machines, local DNS caching is causing an issue with Excel connectivity. To fix this please uninstall and re-install the excel add-in. You will not lose any work or progress while doing so. Please see instructions for details: https://www.loom.com/share/2e7062ad1520470bbe4d1d4ce42fb534 We sincerely apologize for causing a disruption in your day.
  • Time: July 26, 2021, 2:39 p.m.
    Status: Monitoring
    Update: A fix has been implemented and is live. We are monitoring any continuing issues related to excel connectivity.
  • Time: July 26, 2021, 2:34 p.m.
    Status: Identified
    Update: We have identified the DNS level issue causing larger requests from our Excel application to fail. We are implementing a fix and users should see this issue resolved in approximately 30 minutes.
  • Time: July 26, 2021, 1:59 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is impacting our Excel connectivity. This issue is affecting a small percentage of our clients and we are actively working to address the problem. Please follow our status page(https://status.ycharts.com/) to subscribe to our future updates. We sincerely apologize for the inconvenience and will post updates when we have an ETA on a solution.

Updates:

  • Time: July 27, 2021, 11:59 a.m.
    Status: Resolved
    Update: The issue has been resolved. On some Windows machines, local DNS caching is causing an issue with Excel connectivity. To fix this please uninstall and re-install the excel add-in. You will not lose any work or progress while doing so. Please see instructions for details: https://www.loom.com/share/2e7062ad1520470bbe4d1d4ce42fb534 We sincerely apologize for causing a disruption in your day.
  • Time: July 26, 2021, 2:39 p.m.
    Status: Monitoring
    Update: A fix has been implemented and is live. We are monitoring any continuing issues related to excel connectivity.
  • Time: July 26, 2021, 2:34 p.m.
    Status: Identified
    Update: We have identified the DNS level issue causing larger requests from our Excel application to fail. We are implementing a fix and users should see this issue resolved in approximately 30 minutes.
  • Time: July 26, 2021, 1:59 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is impacting our Excel connectivity. This issue is affecting a small percentage of our clients and we are actively working to address the problem. Please follow our status page(https://status.ycharts.com/) to subscribe to our future updates. We sincerely apologize for the inconvenience and will post updates when we have an ETA on a solution.

Updates:

  • Time: June 24, 2021, 12:45 p.m.
    Status: Resolved
    Update: At 2:09 PM EDT until 2:17 PM EDT the YCharts application experiences a DoS attack that caused minor disruption to our users for approximately 8 minutes. It is important to note that a DoS attack does not compromise user's data or privacy in any way, it simply causes the site to be slow and at points unreachable. The attack was mitigated in minutes and work is underway to make future attacks unsuccessful and not cause a disruption to our users.

Updates:

  • Time: June 24, 2021, 12:45 p.m.
    Status: Resolved
    Update: At 2:09 PM EDT until 2:17 PM EDT the YCharts application experiences a DoS attack that caused minor disruption to our users for approximately 8 minutes. It is important to note that a DoS attack does not compromise user's data or privacy in any way, it simply causes the site to be slow and at points unreachable. The attack was mitigated in minutes and work is underway to make future attacks unsuccessful and not cause a disruption to our users.

Updates:

  • Time: Jan. 25, 2021, 5:49 p.m.
    Status: Resolved
    Update: An issue between MySQL and uWSGI caused by InnoDB page cleaning/flushing resulted in web requests failing. The issue has passed for now; further investigation will be performed.
  • Time: Jan. 25, 2021, 5:08 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

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Frequently Asked Questions - YCharts

Is there a YCharts outage?
The current status of YCharts is: Systems Active
Where can I find the official status page of YCharts?
The official status page for YCharts is here
How can I get notified if YCharts is down or experiencing an outage?
To get notified of any status changes to YCharts, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of YCharts every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here