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Is there an YCharts outage?

YCharts status: Systems Active

Last checked: 2 minutes ago

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YCharts outages and incidents

Outage and incident data over the last 30 days for YCharts.

There have been 0 outages or incidents for YCharts in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for YCharts

Outlogger tracks the status of these components for Xero:

YCharts Application Active
Component Status
YCharts Application Active

Latest YCharts outages and incidents.

View the latest incidents for YCharts and check for official updates:

Updates:

  • Time: Feb. 9, 2024, 10:45 p.m.
    Status: Resolved
    Update: We resolved the issue impacting end of day values and performance calculations for select Funds, including Model Portfolios that hold these securities. We apologize for the inconvenience this caused you. Best, YCharts Team
  • Time: Feb. 9, 2024, 8:23 p.m.
    Status: Identified
    Update: The issue has been identified by our upstream data partner and we are working closely with them to backfill NAV and price data for those affected securities. After we implement the fix, we will conduct rounds of testing and reviews. We do not have a timeline yet but we will continue to provide periodic updates.
  • Time: Feb. 9, 2024, 3:11 p.m.
    Status: Investigating
    Update: We are experiencing delays in updating the performance calculations for certain ETFs and Mutual Funds for 2/8/24, due to a late receipt of close prices and NAV from our data provider. This also affects Model Portfolios holding these Funds. Our team is actively working on a resolution, and we will keep you informed on our progress. We apologize for any inconvenience this may cause and thank you for your patience. We will add another update when we have one. Best, YCharts Team

Updates:

  • Time: Feb. 9, 2024, 10:45 p.m.
    Status: Resolved
    Update: We resolved the issue impacting end of day values and performance calculations for select Funds, including Model Portfolios that hold these securities. We apologize for the inconvenience this caused you. Best, YCharts Team
  • Time: Feb. 9, 2024, 8:23 p.m.
    Status: Identified
    Update: The issue has been identified by our upstream data partner and we are working closely with them to backfill NAV and price data for those affected securities. After we implement the fix, we will conduct rounds of testing and reviews. We do not have a timeline yet but we will continue to provide periodic updates.
  • Time: Feb. 9, 2024, 3:11 p.m.
    Status: Investigating
    Update: We are experiencing delays in updating the performance calculations for certain ETFs and Mutual Funds for 2/8/24, due to a late receipt of close prices and NAV from our data provider. This also affects Model Portfolios holding these Funds. Our team is actively working on a resolution, and we will keep you informed on our progress. We apologize for any inconvenience this may cause and thank you for your patience. We will add another update when we have one. Best, YCharts Team

Updates:

  • Time: Jan. 30, 2023, 1:13 p.m.
    Status: Resolved
    Update: We resolved the issue impacting our stock, ETF, and Model Portfolio universe. These securities should now be fully functional.
  • Time: Jan. 30, 2023, 12:38 a.m.
    Status: Monitoring
    Update: We have addressed the issue impacting our stock, ETF, and Model Portfolio universe. These securities should be fully functional and we are monitoring performance closely. We will send a final notice when we are confident that the security universe has been resolved properly.
  • Time: Jan. 29, 2023, 8:59 p.m.
    Status: Identified
    Update: We have addressed the underlying issue impacting our stock and ETF universe. We are actively backfilling individual stock and ETF data and refreshing our Model Portfolio universe.  During our investigation, we recovered all information except news articles and tick data for those affected securities on Thursday and Friday. The estimated time to resolution remains end of day today.
  • Time: Jan. 29, 2023, 4:16 p.m.
    Status: Identified
    Update: We received confirmation that our data provider resolved issues with their securities data. We are actively reviewing and will be implementing a fix immediately afterward. The fix will solve affected securities first, then tertiary securities, such as Model Portfolios, afterward. The estimate for resolution is by the end of day. We will send out updates as we progress. Thank you for your patience.
  • Time: Jan. 28, 2023, 7:29 p.m.
    Status: Identified
    Update: Our upstream data provider is still actively working on a fix. We are ready to fix our data pipeline as soon as we get the green light from our upstream data provider.
  • Time: Jan. 28, 2023, 5:35 p.m.
    Status: Identified
    Update: We have identified a solution with our upstream provider and are actively working on a fix. The estimate for resolution right now is by end of day.
  • Time: Jan. 27, 2023, 6:33 p.m.
    Status: Identified
    Update: We are continuing to work with our upstream provider to fix their issue. We will update as soon as we get an update from them.
  • Time: Jan. 27, 2023, 4:33 p.m.
    Status: Identified
    Update: We have identified the issue from an upstream data provider that has given us stock data from 2018. We actively working with them to fix this issue upstream.
  • Time: Jan. 27, 2023, 3:10 p.m.
    Status: Identified
    Update: We have been made aware that a large number of Model Portfolios have had securities delisted in our overnight processing though they should not have been removed. We are actively investigating the issue and will provide updates here as they come in. We apologize for the inconvenience this causes our users.

Updates:

  • Time: Jan. 30, 2023, 1:13 p.m.
    Status: Resolved
    Update: We resolved the issue impacting our stock, ETF, and Model Portfolio universe. These securities should now be fully functional.
  • Time: Jan. 30, 2023, 12:38 a.m.
    Status: Monitoring
    Update: We have addressed the issue impacting our stock, ETF, and Model Portfolio universe. These securities should be fully functional and we are monitoring performance closely. We will send a final notice when we are confident that the security universe has been resolved properly.
  • Time: Jan. 29, 2023, 8:59 p.m.
    Status: Identified
    Update: We have addressed the underlying issue impacting our stock and ETF universe. We are actively backfilling individual stock and ETF data and refreshing our Model Portfolio universe.  During our investigation, we recovered all information except news articles and tick data for those affected securities on Thursday and Friday. The estimated time to resolution remains end of day today.
  • Time: Jan. 29, 2023, 4:16 p.m.
    Status: Identified
    Update: We received confirmation that our data provider resolved issues with their securities data. We are actively reviewing and will be implementing a fix immediately afterward. The fix will solve affected securities first, then tertiary securities, such as Model Portfolios, afterward. The estimate for resolution is by the end of day. We will send out updates as we progress. Thank you for your patience.
  • Time: Jan. 28, 2023, 7:29 p.m.
    Status: Identified
    Update: Our upstream data provider is still actively working on a fix. We are ready to fix our data pipeline as soon as we get the green light from our upstream data provider.
  • Time: Jan. 28, 2023, 5:35 p.m.
    Status: Identified
    Update: We have identified a solution with our upstream provider and are actively working on a fix. The estimate for resolution right now is by end of day.
  • Time: Jan. 27, 2023, 6:33 p.m.
    Status: Identified
    Update: We are continuing to work with our upstream provider to fix their issue. We will update as soon as we get an update from them.
  • Time: Jan. 27, 2023, 4:33 p.m.
    Status: Identified
    Update: We have identified the issue from an upstream data provider that has given us stock data from 2018. We actively working with them to fix this issue upstream.
  • Time: Jan. 27, 2023, 3:10 p.m.
    Status: Identified
    Update: We have been made aware that a large number of Model Portfolios have had securities delisted in our overnight processing though they should not have been removed. We are actively investigating the issue and will provide updates here as they come in. We apologize for the inconvenience this causes our users.

Updates:

  • Time: Sept. 16, 2021, 2:25 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 16, 2021, 2:25 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 16, 2021, 2:06 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 16, 2021, 2:06 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 16, 2021, 1:29 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Sept. 16, 2021, 1:28 p.m.
    Status: Identified
    Update: We are working to fix an issue with Excel Addin versions less than 4.1. We expect a fix in the next hour. An immediate fix is to upgrade to the latest excel version: https://ycharts.com/excel

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Frequently Asked Questions - YCharts

Is there a YCharts outage?
The current status of YCharts is: Systems Active
Where can I find the official status page of YCharts?
The official status page for YCharts is here
How can I get notified if YCharts is down or experiencing an outage?
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