Is there an Yotpo outage?

Yotpo status: Systems Active

Last checked: 2 minutes ago

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Yotpo outages and incidents

Outage and incident data over the last 30 days for Yotpo.

There have been 2 outages or incidents for Yotpo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Yotpo

Outlogger tracks the status of these components for Xero:

Admin Active
API Active
Database Active
Data Center Active
Widgets (Pop-up, Rewards Page) Active
API integration with Yotpo Active
Yotpo Admin Active
Admin Active
API Active
Database Active
Data Center Active
Widgets, Batch requests, JS & CSS Active
Admin Active
API Active
Automated Messaging Active
Campaign Messaging Active
Email Delivery Active
Integrations Active
MMS Delivery Active
SMS Delivery Active
Admin Active
API Active
Email Notifications Active
Widgets (Product Page Widget, Customer Portal) Active
Component Status
Active
Admin Active
API Active
Database Active
Data Center Active
Widgets (Pop-up, Rewards Page) Active
Active
API integration with Yotpo Active
Yotpo Admin Active
Active
Admin Active
API Active
Database Active
Data Center Active
Widgets, Batch requests, JS & CSS Active
Active
Admin Active
API Active
Automated Messaging Active
Campaign Messaging Active
Email Delivery Active
Integrations Active
MMS Delivery Active
SMS Delivery Active
Active
Admin Active
API Active
Email Notifications Active
Widgets (Product Page Widget, Customer Portal) Active

Latest Yotpo outages and incidents.

View the latest incidents for Yotpo and check for official updates:

Updates:

  • Time: July 26, 2024, 2:03 p.m.
    Status: Resolved
    Update: Overall Description of the Issue and Affected Services: Logging into the Yotpo admin and posting calls through API might have failed Start Time: July 26, 2024 - 13:10 (UTC) End Time: July 26, 2024 - 13:50 (UTC) Business Impact: Logging into the Yotpo admin might have not been possible and posting calls through the API endpoint might not have succeeded. We apologize for the inconvenience and appreciate your patience while our engineering teams have worked diligently to identify and contain the situation. The Yotpo Support Team

Updates:

  • Time: July 8, 2024, 3:41 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 8, 2024, 3:38 p.m.
    Status: Monitoring
    Update: Our R&D team has deployed a fix and is now monitoring the incident.
  • Time: July 8, 2024, 2:24 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: July 8, 2024, 2:17 p.m.
    Status: Investigating
    Update: Overall Description of the issue and Affected Services: We are currently experiencing issues with our Points Service; the service is only partially responding at the moment. Start Time: 1:38 PM UTC Business Impact: - Points delayed. - Loyalty admin inaccessible. - Earning of points for your shopper is delayed and will be shown in their account with a delay. - There is no data lost. We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

Updates:

  • Time: June 30, 2024, 12:01 p.m.
    Status: Resolved
    Update: Our teams identified and resolved a malfunction in the database that resulted in the following issues: End customers unable see widgets on stores End customers unable to redeem discounts both online and in POS Customers sections of Loyatly and Referrals admin reflecting no data Users unable to create a referral flow All systems are expected to be operational.
  • Time: June 30, 2024, 11:22 a.m.
    Status: Investigating
    Update: Currently, our teams identified a malfunction in the database that has resulted in the following issues: End customers unable see widgets on stores End customers unable to redeem discounts both online and in POS Customers sections of Loyatly and Referrals admin reflecting no data Users unable to create a referral flow This is expected to be resolved shortly.

Updates:

  • Time: June 29, 2024, 2:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 29, 2024, 7:41 a.m.
    Status: Investigating
    Update: Overall Description of the issue and Affected Services: The R&D team is currently investigating the service interruption affecting newly opted-in customers. Start Time: 6:10 AM UTC Business Impact: - Only new customers who opted in loyalty program after 6:10 AM UTC are affected. - Newly registered customers will not be able to see or interact with majority of Yotpo Loyalty functionalities. (widgets, earning points) We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

Updates:

  • Time: June 28, 2024, 8:56 p.m.
    Status: Resolved
    Update: The issue affecting ESPs has been resolved, and they have now been successfully restored to normal operation.
  • Time: June 28, 2024, 8:41 p.m.
    Status: Monitoring
    Update: Our R&D team has informed us that all systems have been successfully restored to normal operation. The only exception to this is updating customer data on ESPs, which currently has delays. Rest assured, we are still closely monitoring the situation to prevent any recurrence of issues and to maintain optimal performance.
  • Time: June 28, 2024, 7:21 p.m.
    Status: Monitoring
    Update: We are now monitoring the performance as our processes catch up from the downtime. You might still experience issues as we monitor the progress.
  • Time: June 28, 2024, 6:22 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: June 28, 2024, 6:22 p.m.
    Status: Identified
    Update: The root cause and initial issue have been fixed by our R&D team. At the moment, we are experiencing issues due to our system catching up on the time it was not functioning, which is why our database/process reached 100%. We are now working on this, and it will take some time to reduce the process.
  • Time: June 28, 2024, 4:28 p.m.
    Status: Investigating
    Update: Overall Description of the issue and Affected Services: We are currently investigating the service interruption on the Loyalty Admin Start Time: 4:04 PM UTC Update: This service interruption has affected widget load speed and overall functionality. Our R&D team is aware of this and is currently investigating. This service interruption has affected API's which are currently failing. Business Impact: - Currently, the Loyalty Admin is inaccessible - We are still investigating its other impacts and will provide updates as we progress We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

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Frequently Asked Questions - Yotpo

Is there a Yotpo outage?
The current status of Yotpo is: Systems Active
Where can I find the official status page of Yotpo?
The official status page for Yotpo is here
How can I get notified if Yotpo is down or experiencing an outage?
To get notified of any status changes to Yotpo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Yotpo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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