Is there an Yotpo outage?

Yotpo status: Systems Active

Last checked: 8 minutes ago

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Yotpo outages and incidents

Outage and incident data over the last 30 days for Yotpo.

There have been 2 outages or incidents for Yotpo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Yotpo

Outlogger tracks the status of these components for Xero:

Admin Active
API Active
Database Active
Data Center Active
Widgets (Pop-up, Rewards Page) Active
API integration with Yotpo Active
Yotpo Admin Active
Admin Active
API Active
Database Active
Data Center Active
Widgets, Batch requests, JS & CSS Active
Admin Active
API Active
Automated Messaging Active
Campaign Messaging Active
Email Delivery Active
Integrations Active
MMS Delivery Active
SMS Delivery Active
Admin Active
API Active
Email Notifications Active
Widgets (Product Page Widget, Customer Portal) Active
Component Status
Active
Admin Active
API Active
Database Active
Data Center Active
Widgets (Pop-up, Rewards Page) Active
Active
API integration with Yotpo Active
Yotpo Admin Active
Active
Admin Active
API Active
Database Active
Data Center Active
Widgets, Batch requests, JS & CSS Active
Active
Admin Active
API Active
Automated Messaging Active
Campaign Messaging Active
Email Delivery Active
Integrations Active
MMS Delivery Active
SMS Delivery Active
Active
Admin Active
API Active
Email Notifications Active
Widgets (Product Page Widget, Customer Portal) Active

Latest Yotpo outages and incidents.

View the latest incidents for Yotpo and check for official updates:

Updates:

  • Time: Feb. 26, 2024, 4:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 26, 2024, 4:42 p.m.
    Status: Monitoring
    Update: A fix was applied and the issue is now resolved.
  • Time: Feb. 26, 2024, 4:15 p.m.
    Status: Investigating
    Update: We are investigating an interruption in the Email and SMS service, causing customers to be unable to log in. Scheduled flows and campaigns are not affected. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team

Updates:

  • Time: Feb. 21, 2024, 5:19 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 21, 2024, 3:40 p.m.
    Status: Identified
    Update: We wish to inform you of an ongoing issue affecting the Yotpo SMSBump Flows editor, specifically for existing flows. While this incident may cause errors or unresponsiveness when attempting to add/edit SMS steps, we want to reassure you that it does not impact the deliverability of your flows. Start time: Feburary 21, 2024 - 12:30 [UTC]. End time: Feburary 21, 2024 - 16:40 [UTC]. We understand the importance of this feature for your workflow and apologize for any inconvenience it may cause. Please rest assured that our engineering teams are actively working to address the issue and restore full functionality as quickly as possible. We appreciate your patience and understanding during this time. We will provide updates on our progress and notify you promptly once the issue has been resolved. Sincerely, The Yotpo Support Team.

Updates:

  • Time: Feb. 19, 2024, 11:38 p.m.
    Status: Resolved
    Update: The incident has been resolved. Customers should now be able to see their points in the My Activity module. This only affected Generic/Custom integration. Shopify and other hosted platforms were not affected. Start Time: 5:00pm UTC End Time: 10:26pm UTC We apologize for the inconvenience caused. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case . The Yotpo Support Team
  • Time: Feb. 19, 2024, 8:31 p.m.
    Status: Investigating
    Update: We have identified a UI glitch impacting Generic Platform customers and their on-site widgets (Shopify and other hosted platforms are not impacted). The impact is that your end-customers don’t see the amount of points, it will show as null. We can confirm that our API and Backoffice are receiving their correct amount of points and this is only a front-end related bug. We apologize for any inconvenience this is causing as we are actively working on solving this bug as soon as possible

Updates:

  • Time: Feb. 18, 2024, 7:50 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 18, 2024, 6:23 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Feb. 18, 2024, 6:23 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 17, 2024, 5:33 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 17, 2024, 5:29 p.m.
    Status: Investigating
    Update: Currently we are experiencing a widespread issue affecting all merchants on all platforms. Business impact: - Customers cannot “redeem” points - ⁠customers are not earning points from campaigns - ⁠orders and refunds are not being processed in Yotpo Loyalty admin Our R&D team has identified the issue and is currently working on a fix. Once the issue is resolved all orders, refunds, and missed campaigns will be automatically backfilled. If you have any other questions please do not hesitate to reach out to Yotpo Support. We will keep you updated on this issue’s progress.

Updates:

  • Time: Feb. 16, 2024, 3 p.m.
    Status: Resolved
    Update: The issue has been resolved and the editor functionality is back to normal. We thank you for your patience on this matter.
  • Time: Feb. 16, 2024, 2:57 p.m.
    Status: Monitoring
    Update: A fix is implemented and we're currently monitoring the behaviour.
  • Time: Feb. 16, 2024, 1:59 p.m.
    Status: Identified
    Update: Our engineering team have identified the underlying issue and working on applying a fix.
  • Time: Feb. 16, 2024, 1:53 p.m.
    Status: Investigating
    Update: Using the Yotpo SMSBump Flows editor to add/edit SMS steps might currently not be available during the incident and could result in an error/unresponsiveness. Start time: 16 Feb, 2024 - 13:00 [UTC]. We apologize for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. The Yotpo Support Team.

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Frequently Asked Questions - Yotpo

Is there a Yotpo outage?
The current status of Yotpo is: Systems Active
Where can I find the official status page of Yotpo?
The official status page for Yotpo is here
How can I get notified if Yotpo is down or experiencing an outage?
To get notified of any status changes to Yotpo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Yotpo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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