Is there an Yotpo outage?

Yotpo status: Systems Active

Last checked: 5 minutes ago

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Yotpo outages and incidents

Outage and incident data over the last 30 days for Yotpo.

There have been 2 outages or incidents for Yotpo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Yotpo

Outlogger tracks the status of these components for Xero:

Admin Active
API Active
Database Active
Data Center Active
Widgets (Pop-up, Rewards Page) Active
API integration with Yotpo Active
Yotpo Admin Active
Admin Active
API Active
Database Active
Data Center Active
Widgets, Batch requests, JS & CSS Active
Admin Active
API Active
Automated Messaging Active
Campaign Messaging Active
Email Delivery Active
Integrations Active
MMS Delivery Active
SMS Delivery Active
Admin Active
API Active
Email Notifications Active
Widgets (Product Page Widget, Customer Portal) Active
Component Status
Active
Admin Active
API Active
Database Active
Data Center Active
Widgets (Pop-up, Rewards Page) Active
Active
API integration with Yotpo Active
Yotpo Admin Active
Active
Admin Active
API Active
Database Active
Data Center Active
Widgets, Batch requests, JS & CSS Active
Active
Admin Active
API Active
Automated Messaging Active
Campaign Messaging Active
Email Delivery Active
Integrations Active
MMS Delivery Active
SMS Delivery Active
Active
Admin Active
API Active
Email Notifications Active
Widgets (Product Page Widget, Customer Portal) Active

Latest Yotpo outages and incidents.

View the latest incidents for Yotpo and check for official updates:

Updates:

  • Time: Feb. 8, 2024, 6:24 a.m.
    Status: Resolved
    Update: The issue has been resolved and the information shown in the Analytics is now up-to-date. We thank you for your patience on this matter.
  • Time: Feb. 7, 2024, 3:09 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 7, 2024, 2:58 p.m.
    Status: Identified
    Update: We are currently aware that there is a delay in displaying some recent analytics in the application. Our team is working hard on resolving this issue as soon as possible, If you have any concerns please reach out to our support team

Updates:

  • Time: Jan. 31, 2024, 9:59 a.m.
    Status: Resolved
    Update: The issue has been resolved and the editor functionality is back to normal. We thank you for your patience on this matter.
  • Time: Jan. 31, 2024, 9:40 a.m.
    Status: Monitoring
    Update: A fix is implemented and we're currently monitoring the behaviour.
  • Time: Jan. 31, 2024, 9:39 a.m.
    Status: Identified
    Update: Our engineering team have identified the underlying issue and applied a fix.
  • Time: Jan. 31, 2024, 7:32 a.m.
    Status: Investigating
    Update: Using the Yotpo SMSBump Admin to edit a flow from the Flows section might currently not be available during the incident and could result in an error being returned for some flows. Start time: 31 Jan, 2024 - 06:00 [UTC]. We apologize for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. The Yotpo Support Team.

Updates:

  • Time: Jan. 26, 2024, 4:27 p.m.
    Status: Resolved
    Update: The issue has been resolved.
  • Time: Jan. 26, 2024, 3:57 p.m.
    Status: Identified
    Update: Overall Description of the issue and Affected Services: SMS and Email Business Impact: Customers are unable to create segments. Mitigation Efforts and Next Steps: The issue has been identified, a fix is being applied. We apologize for the inconvenience and appreciate your patience while we work to resolve this service disruption. Further updates will be sent as the investigation and resolution efforts continue. The Yotpo Team
  • Time: Jan. 26, 2024, 3:22 p.m.
    Status: Investigating
    Update: We are investigating an interruption in the SMS and Email service causing an issue with the creation of segments. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team

Updates:

  • Time: Jan. 19, 2024, 10:38 p.m.
    Status: Resolved
    Update: This incident has been resolved and all Yotpo Subscription functionalities should fully operational. We thank you for your patience in this matter.
  • Time: Jan. 19, 2024, 9:13 a.m.
    Status: Investigating
    Update: Multiple merchants experience the Customer portal widget (Shopify) not working - saying “You’re not subscribed to any products yet.” while there’s active subscriptions. Customers can still manage their subscriptions via email link. Other platforms are working just fine (only Shopify is having the issue). This is affecting Shopify and Shopify Plus users. Start Time: January 19, 2023 1:00am UTC We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

Updates:

  • Time: Jan. 19, 2024, 7:43 p.m.
    Status: Resolved
    Update: The incident has been resolved and all modules should now be functional. If the previous workaround provided was implemented, at this time it can be removed. We thank you for your patience throughout this incident.
  • Time: Jan. 19, 2024, 7:12 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Jan. 19, 2024, 7:11 p.m.
    Status: Identified
    Update: A workaround has been identified by our R&D team while we work with Shopify to resolve the issue. In order to implement the workaround, please add the div in this article to any Shopify liquid files that contain our module code: https://support.yotpo.com/docs/secure-customer-identification
  • Time: Jan. 19, 2024, 9:10 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 19, 2024, 6:10 a.m.
    Status: Investigating
    Update: We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. Start Time: 1:22am UTC Business Impact: - Customers may not be able to interact with the rewards page and checkout module (point redemption and social/action based campaign) - Customers may not be able to retrieve their active subscriptions when logged into their accounts. We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

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Frequently Asked Questions - Yotpo

Is there a Yotpo outage?
The current status of Yotpo is: Systems Active
Where can I find the official status page of Yotpo?
The official status page for Yotpo is here
How can I get notified if Yotpo is down or experiencing an outage?
To get notified of any status changes to Yotpo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Yotpo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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