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Is there an Zonos outage?

Zonos status: Systems Active

Last checked: 34 seconds ago

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Zonos outages and incidents

Outage and incident data over the last 30 days for Zonos.

There have been 1 outages or incidents for Zonos in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Zonos

Outlogger tracks the status of these components for Xero:

Classify Active
Dashboard Active
International Checkout Active
Quoter Active
Landed Cost API Active
Landed Cost API (GraphQL) Active
Landed Cost API (Legacy) Active
BigCommerce Duty Tax Active
Magento Duty Tax Active
Salesforce Duty Tax Active
Shopify Checkout Active
Shopify Duty Tax Active
Component Status
Classify Active
Dashboard Active
International Checkout Active
Quoter Active
Active
Landed Cost API Active
Landed Cost API (GraphQL) Active
Landed Cost API (Legacy) Active
Active
BigCommerce Duty Tax Active
Magento Duty Tax Active
Salesforce Duty Tax Active
Shopify Checkout Active
Shopify Duty Tax Active

Latest Zonos outages and incidents.

View the latest incidents for Zonos and check for official updates:

Updates:

  • Time: Dec. 2, 2021, 4:26 p.m.
    Status: Postmortem
    Update: Engineers were notified at 12:08 AM MST for failed request on Shopify app. Responded to alarms. Identified the issue noted previously. Engineers reset the failed cache connections and monitored the resolution of the issue. Engineers analyzed the root cause of the issue and implemented a plan to accommodate fallback from cache failure in the future.
  • Time: Dec. 2, 2021, 4:22 p.m.
    Status: Resolved
    Update: Shopify App had issues connecting to back-end cache server. This resulted in higher load and failed requests.

Updates:

  • Time: Dec. 2, 2021, 4:26 p.m.
    Status: Postmortem
    Update: Engineers were notified at 12:08 AM MST for failed request on Shopify app. Responded to alarms. Identified the issue noted previously. Engineers reset the failed cache connections and monitored the resolution of the issue. Engineers analyzed the root cause of the issue and implemented a plan to accommodate fallback from cache failure in the future.
  • Time: Dec. 2, 2021, 4:22 p.m.
    Status: Resolved
    Update: Shopify App had issues connecting to back-end cache server. This resulted in higher load and failed requests.

Updates:

  • Time: July 21, 2021, 6:50 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 21, 2021, 6:37 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 21, 2021, 6:37 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: July 21, 2021, 6:50 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 21, 2021, 6:37 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 21, 2021, 6:37 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Dec. 22, 2020, 3:58 a.m.
    Status: Postmortem
    Update: There was a typo in a field that was causing the countries to not be recognized by our tax calculation service. This affected multiple systems: Zonos Checkout Zonos Legacy Landed Cost API Shopify Duty Tax Shopify Checkout Big Commerce Duty Tax Big Commerce Checkout Sales Force Checkout Sales Force Duty Tax The bad data in the db was found and resolved.
  • Time: Dec. 22, 2020, 3:57 a.m.
    Status: Resolved
    Update: Landed cost results were not coming back for some of our systems including, checkout, legacy landed cost apis, and all shopping cart extensions.

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Frequently Asked Questions - Zonos

Is there a Zonos outage?
The current status of Zonos is: Systems Active
Where can I find the official status page of Zonos?
The official status page for Zonos is here
How can I get notified if Zonos is down or experiencing an outage?
To get notified of any status changes to Zonos, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Zonos every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Zonos do?
Zonos streamlines global trade and delivery through cross-border APIs and tax apps, enabling companies to sell abroad with ease.