Is there an Zonos outage?
Zonos status: Systems Active
Last checked: 37 seconds ago
Get notified about any outages, downtime or incidents for Zonos and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 37 seconds ago
Get notified about any outages, downtime or incidents for Zonos and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Zonos.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Classify | Active |
| Dashboard | Active |
| International Checkout | Active |
| Quoter | Active |
| Landed Cost | Active |
| Landed Cost API | Active |
| Landed Cost API (GraphQL) | Active |
| Landed Cost API (Legacy) | Active |
| Plugins | Active |
| BigCommerce Duty Tax | Active |
| Magento Duty Tax | Active |
| Salesforce Duty Tax | Active |
| Shopify Checkout | Active |
| Shopify Duty Tax | Active |
View the latest incidents for Zonos and check for official updates:
Description: **What products were affected and what was the impact?** All Zonos Services Impact: **CRITICAL** **What timeframe did this issue occur?** | **Date** | **Time** | | --- | --- | | Feb. 24, 2022 | 16:39 UTC - 17:29 UTC | **How was the issue detected?** The issue was detected by the entire company noticing services not responding and not performing properly. **What functionality was affected?** All Zonos core products were affected. Landed Cost APIs, Checkout, Extensions, Dashboard etc. **What problems did this cause?** Outages across the board. **What was the resolution of the problem and steps that are being taken for continued follow-up?** The problem seemed to be related to Heroku outages and possibly other DNS issues. We have plans to move more critical entities off of Heroku at this time. **What mitigation solutions will we put in place to prevent this issue from occurring in the future?** Depend less on third party software. Stop the flow of traffic when we find total outages in the future.
Status: Postmortem
Impact: Critical | Started At: Feb. 24, 2022, 4:39 p.m.
Description: **What products were affected and what was the impact?** All Zonos Services Impact: **CRITICAL** **What timeframe did this issue occur?** | **Date** | **Time** | | --- | --- | | Feb. 24, 2022 | 16:39 UTC - 17:29 UTC | **How was the issue detected?** The issue was detected by the entire company noticing services not responding and not performing properly. **What functionality was affected?** All Zonos core products were affected. Landed Cost APIs, Checkout, Extensions, Dashboard etc. **What problems did this cause?** Outages across the board. **What was the resolution of the problem and steps that are being taken for continued follow-up?** The problem seemed to be related to Heroku outages and possibly other DNS issues. We have plans to move more critical entities off of Heroku at this time. **What mitigation solutions will we put in place to prevent this issue from occurring in the future?** Depend less on third party software. Stop the flow of traffic when we find total outages in the future.
Status: Postmortem
Impact: Critical | Started At: Feb. 24, 2022, 4:39 p.m.
Description: Reviewed log data to verify the restart cleared any blocking instances. The data causing the back-up resolved.
Status: Postmortem
Impact: Minor | Started At: Dec. 9, 2021, 7 p.m.
Description: **What products were affected and what was the impact?** The outage mainly impacted Dashboard label creation and retrieval. Impact: `Major` **What timeframe did this issue occur?** | **Date** | **Time** | | --- | --- | | Dec 8, 2021 | 08:35 - 14:20 MST | **How was the issue detected?** Our team was notified via customer support of a possible issue with shipment label creation. We verified that this was due to our upstream provider experiencing increased API error rates. **What problems did this cause?** Merchants were unable to create shipments for their orders and fulfill them. As it wasn’t a complete outage with the shipment API, some merchants were able to mitigate the issue by re-creating the shipment. **What was the resolution of the problem and steps that are being taken for continued follow-up?** Our team started moving towards use of an alternate cloud storage option but noticed decreased error rates at that time. We analyzed the failed labels and reported those affected to our Customer Success team to notify the affected merchants. **What mitigation solutions will we put in place to prevent this issue from occurring in the future?** Our team is looking into the option of implementing a cross-region replication or possible backup cloud service as a fall back so our services stay online in the event an outage like this occurs again.
Status: Postmortem
Impact: Major | Started At: Dec. 7, 2021, 5:57 p.m.
Description: **What products were affected and what was the impact?** The outage mainly impacted Dashboard label creation and retrieval. Impact: `Major` **What timeframe did this issue occur?** | **Date** | **Time** | | --- | --- | | Dec 8, 2021 | 08:35 - 14:20 MST | **How was the issue detected?** Our team was notified via customer support of a possible issue with shipment label creation. We verified that this was due to our upstream provider experiencing increased API error rates. **What problems did this cause?** Merchants were unable to create shipments for their orders and fulfill them. As it wasn’t a complete outage with the shipment API, some merchants were able to mitigate the issue by re-creating the shipment. **What was the resolution of the problem and steps that are being taken for continued follow-up?** Our team started moving towards use of an alternate cloud storage option but noticed decreased error rates at that time. We analyzed the failed labels and reported those affected to our Customer Success team to notify the affected merchants. **What mitigation solutions will we put in place to prevent this issue from occurring in the future?** Our team is looking into the option of implementing a cross-region replication or possible backup cloud service as a fall back so our services stay online in the event an outage like this occurs again.
Status: Postmortem
Impact: Major | Started At: Dec. 7, 2021, 5:57 p.m.
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