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Is there an ZoomInfo outage?

ZoomInfo status: Systems Active

Last checked: 5 minutes ago

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ZoomInfo outages and incidents

Outage and incident data over the last 30 days for ZoomInfo.

There have been 2 outages or incidents for ZoomInfo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ZoomInfo

Outlogger tracks the status of these components for Xero:

Chorus Active
Comparably Active
Engage Active
Marketing Active
NeverBounce Active
Sales Active
Talent Active
ZoomInfo Chat Active
Enrich Active
Ringlead Active
ZoomInfo Enterprise API Active
Component Status
Chorus Active
Comparably Active
Engage Active
Marketing Active
NeverBounce Active
Sales Active
Talent Active
ZoomInfo Chat Active
Active
Enrich Active
Ringlead Active
ZoomInfo Enterprise API Active

Latest ZoomInfo outages and incidents.

View the latest incidents for ZoomInfo and check for official updates:

Updates:

  • Time: Sept. 9, 2024, 7:56 p.m.
    Status: Resolved
    Update: We have released a fix so that all new calls are being processed in real-time. All previously recorded calls that were impacted are currently being processed through and should reflect in the Chorus platform.
  • Time: Sept. 9, 2024, 7:31 p.m.
    Status: Identified
    Update: We have identified the cause of the call processing delays and are actively working on a fix. All calls continue to be recorded without issue and will be processed once the incident is resolved.
  • Time: Sept. 9, 2024, 6:21 p.m.
    Status: Investigating
    Update: We are currently investigating an issue impacting call processing within the Chorus application. Currently, some customers may see some calls take an extended period of time to show as recorded and processed in the Chorus application. All calls are being recorded as expected at this time and our investigation is specifically into the call processing post recording. Thank you for your patience as we work to resolve this issue. Our Engineering team is investigating these issues urgently and we will provide updates as soon as we have them.

Updates:

  • Time: Aug. 29, 2024, 8:33 p.m.
    Status: Resolved
    Update: Our Engineering team has implemented a fix and users are now able to log in to the Chorus platform as expected. Call recording should also be working as expected moving forward. Thank you for patience as we worked to resolve this issue.
  • Time: Aug. 29, 2024, 8:20 p.m.
    Status: Identified
    Update: Our Engineering team has identified the issue and is working on a resolution. At this time, users should be able to log in to the Chorus platform, however, some users may experience some latency when using the platform. Our Engineering teams are continuing validate the resolution and we will continue to keep users updated on the progress.
  • Time: Aug. 29, 2024, 8:07 p.m.
    Status: Investigating
    Update: We are aware of an issue impacting users' ability to login to the Chorus platform. During this time, users may also experience issues with calls not recording successfully. Our Engineering team is continuing to actively investigate this issue and are working to get this issue resolved as soon as possible. We will continue to update this page with updates as we have them. We appreciate your patience as we work to resolve this issue.
  • Time: Aug. 29, 2024, 7:32 p.m.
    Status: Investigating
    Update: We are aware of an issue impacting users' ability to login to the Chorus platform. Our Engineering team is actively investigating this issue and are working to get this issue resolved as soon as possible. We will continue to update this page with updates as we have them.

Updates:

  • Time: July 16, 2024, 8:35 p.m.
    Status: Resolved
    Update: Engineering has confirmed that the fix has resolved the issues with call processing and recording. Calls that were previously successfully recorded may still experience some delays with processing over the next few hours; a recording should become available once processing is complete. Chorus should now be joining and recording calls as expected moving forward. There may be a small subset of calls that were not captured while this issue was occurring, however, calls should now be captured as expected.
  • Time: July 16, 2024, 3:52 p.m.
    Status: Monitoring
    Update: Engineering has identified and released a fix for the Chorus issues impacting call processing and recording. Calls that were previously successfully recorded may still experience some delays with processing over the next few hours; a recording should become available once processing is complete. Chorus should now be joining and recording calls as expected moving forward. There may be a small subset of calls that were not captured while this issue was occurring, however, calls should now be captured as expected.
  • Time: July 16, 2024, 3:29 p.m.
    Status: Investigating
    Update: Our Engineering team is currently investigating an issue with Chorus, which is intermittently impacting call recording and call processing. During this time, some calls may experience delays with processing. Calls that are experiencing these delays will become available after they complete processing. Additionally, there is a subset of calls where the Chorus notetaker bot is not able to join the call and a recording may not be captured for these calls. Thank you for your patience as we work to resolve this issue. Our Engineering team is investigating these issues urgently and we will provide updates as soon as we have them.

Updates:

  • Time: June 24, 2024, 10:02 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 24, 2024, 9:57 a.m.
    Status: Monitoring
    Update: A fix has been implemented and users should now be able to login without issue. We are monitoring the results closely.
  • Time: June 24, 2024, 9:44 a.m.
    Status: Investigating
    Update: We are aware of and investigating an issue impacting some users ability to login to ZoomInfo. Users may see the platform continuously try to load after attempting to login. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.

Updates:

  • Time: June 5, 2024, 10:09 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 5, 2024, 9:57 a.m.
    Status: Monitoring
    Update: A fix has been implemented and all users should now be able to access ZoomInfo without issue. We are monitoring the results closely.
  • Time: June 5, 2024, 9:38 a.m.
    Status: Investigating
    Update: We are aware of and investigating intermittent latency and/or errors when logging into the ZoomInfo platform. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.

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Frequently Asked Questions - ZoomInfo

Is there a ZoomInfo outage?
The current status of ZoomInfo is: Systems Active
Where can I find the official status page of ZoomInfo?
The official status page for ZoomInfo is here
How can I get notified if ZoomInfo is down or experiencing an outage?
To get notified of any status changes to ZoomInfo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of ZoomInfo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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