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Is there an ZoomInfo outage?

ZoomInfo status: Systems Active

Last checked: 9 minutes ago

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ZoomInfo outages and incidents

Outage and incident data over the last 30 days for ZoomInfo.

There have been 1 outages or incidents for ZoomInfo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ZoomInfo

Outlogger tracks the status of these components for Xero:

Chorus Active
Comparably Active
Engage Active
Marketing Active
NeverBounce Active
Sales Active
Talent Active
ZoomInfo Chat Active
Enrich Active
Ringlead Active
ZoomInfo Enterprise API Active
Component Status
Chorus Active
Comparably Active
Engage Active
Marketing Active
NeverBounce Active
Sales Active
Talent Active
ZoomInfo Chat Active
Active
Enrich Active
Ringlead Active
ZoomInfo Enterprise API Active

Latest ZoomInfo outages and incidents.

View the latest incidents for ZoomInfo and check for official updates:

Updates:

  • Time: Jan. 11, 2024, 9:10 a.m.
    Status: Resolved
    Update: Our vendor has resolved the issue on their end, and phone support should be functioning as expected.
  • Time: Jan. 11, 2024, 12:44 a.m.
    Status: Investigating
    Update: We are currently experiencing issues with our phone support routing due to an issue with one of our vendors. Please utilize our contact form to touch base with the solutions team in the interim. https://www.zoominfo.com/about/contact We are actively monitoring the situation and will provide updates as we receive them.

Updates:

  • Time: Nov. 16, 2023, 8:55 p.m.
    Status: Resolved
    Update: Our Engineering team has verified that the fix is working as expected and emails sent from Engage using Gmail are sending as expected. This issue is now resolved. Thank you for your patience as worked to resolve this issue.
  • Time: Nov. 16, 2023, 7:48 p.m.
    Status: Monitoring
    Update: Our Engineering team has deployed a fix for this issue; emails sent through Engage using Gmail should now be sending as expected. We are monitoring the results of this fix to ensure the issue is fully resolved. Thank you for your patience as we work to resolve this issue.
  • Time: Nov. 16, 2023, 7:15 p.m.
    Status: Investigating
    Update: Our Engineering team is currently aware of and investigating an issue that is intermittently preventing emails from successfully sending from Gmail when sent using Engage. This issue may cause users to receive an error message upon sending emails from Engage. Our Engineering team is working diligently on a resolution and we will continue to provide updates as we have them.

Updates:

  • Time: Nov. 2, 2023, 3:01 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 2, 2023, 2:39 p.m.
    Status: Monitoring
    Update: We have released a fix for this issue. Users should no longer experience export failures to third-party integrations. We are monitoring the results closely.
  • Time: Nov. 2, 2023, 2:17 p.m.
    Status: Investigating
    Update: We are currently investigating an issue impacting customers ability to export to third-party integrations (including all CRM integrations). Users may face errors when trying to export to any third-party integrations. Please know our engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.

Updates:

  • Time: Nov. 3, 2023, 1:11 a.m.
    Status: Resolved
    Update: Our third party vendor has resolved the issue that was impacting the ability to access previously recorded Chorus calls. The Chorus platform should now be fully operational and previously recorded calls should be able to be accessed. Thank you for your patience as we worked to restore functionality related to this issue.
  • Time: Nov. 2, 2023, 6:41 p.m.
    Status: Identified
    Update: Our third party vendor appears to be recovering and running on a performance degraded state. With this, we are seeing improvement in calls loading. However, calls may still experience intermittent issues with loading while our third party vendor works to be fully operational. Thank you again for your patience.
  • Time: Nov. 2, 2023, 1:55 p.m.
    Status: Identified
    Update: Our Engineering team has identified and implemented a fix that will allow any new calls recorded using Chorus to be accessible. Our team is still working on a resolution to ensure previously recorded calls are accessible. Engineering has also identified that this issue will prevent Shared Snippets from working properly during this time. With this, there is no expected data loss from this issue. Thank you again for your patience as we partner on resolving this issue.
  • Time: Nov. 2, 2023, 1:21 p.m.
    Status: Investigating
    Update: We have identified that this issue is related to an outage with one of our third party vendors. Our Engineering team is actively working on a resolution to this issue. During this time, new calls should still be recorded, however there may be a delay in processing causing new call recordings to not be accessible. Users will also not be able to access previously recorded calls while this issue is occurring.
  • Time: Nov. 2, 2023, 12:46 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue with Chorus that is preventing calls to load. Our Engineering team is currently investigating this issue and we will provide updates as we have them. Thank you for your patience as we work to resolve this issue!

Updates:

  • Time: Nov. 1, 2023, 5:13 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 1, 2023, 5:03 p.m.
    Status: Monitoring
    Update: Our Engineering has deployed a fix for this issue. Users should now be able to successfully export to third-party integrations. We will continue to monitor the fix to ensure the issue is resolved.
  • Time: Nov. 1, 2023, 2:54 p.m.
    Status: Investigating
    Update: We are currently investigating an issue impacting customers ability to export to third-party integrations (including all CRM integrations). Users may face errors when trying to export to any third-party integrations. Please know our engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.

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Frequently Asked Questions - ZoomInfo

Is there a ZoomInfo outage?
The current status of ZoomInfo is: Systems Active
Where can I find the official status page of ZoomInfo?
The official status page for ZoomInfo is here
How can I get notified if ZoomInfo is down or experiencing an outage?
To get notified of any status changes to ZoomInfo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of ZoomInfo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here