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Is there an 365 Retail Markets - System outage?

365 Retail Markets - System status: Systems Active

Last checked: 2 minutes ago

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365 Retail Markets - System outages and incidents

Outage and incident data over the last 30 days for 365 Retail Markets - System.

There have been 0 outages or incidents for 365 Retail Markets - System in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for 365 Retail Markets - System

Outlogger tracks the status of these components for Xero:

AV Live Active
Payment Gateway Active
AMS Active
Inventory Portal Active
Kiosk Sync Active
LightSpeed Integration Active
My Market Card Active
Signup Portal Active
VDI Integrations Active
Business Trax Active
Credit Card Gateway Active
Lightspeed Active
Mobile App Active
VDI Active
Back Office Active
Resident Portal Active
Self Service Active
Touchscreen Active
Credit Card Gateway Active
Global Market Accounts Active
LightSpeed Integration Active
SmartHQ Active
VDI Integrations Active
Azure Central Canada DC Active
Azure Central DC Active
Azure East DC Active
Azure Europe DC Active
Licensing Portal Active
Licensing Service Active
Vision CMS Active
Koin App Active
Link Active
Stock App Active
VMS Active
Breeze Active
Global Market Account Active
Global Market Account Active
Ops Tool Active
ADM Active
Credit Card Gateway Active
Global Market Accounts Active
LightSpeed Integration Active
Mobile App Active
MyMarketAccount.net Active
Network Connectivity Active
Order Ahead Active
VDI Integrations Active
Component Status
Active
AV Live Active
Payment Gateway Active
Active
AMS Active
Inventory Portal Active
Kiosk Sync Active
LightSpeed Integration Active
My Market Card Active
Signup Portal Active
VDI Integrations Active
Active
Business Trax Active
Credit Card Gateway Active
Lightspeed Active
Mobile App Active
VDI Active
Active
Back Office Active
Resident Portal Active
Self Service Active
Touchscreen Active
Active
Credit Card Gateway Active
Global Market Accounts Active
LightSpeed Integration Active
SmartHQ Active
VDI Integrations Active
Active
Azure Central Canada DC Active
Azure Central DC Active
Azure East DC Active
Azure Europe DC Active
Licensing Portal Active
Licensing Service Active
Vision CMS Active
Active
Koin App Active
Link Active
Stock App Active
VMS Active
Active
Breeze Active
Global Market Account Active
Global Market Account Active
Ops Tool Active
Active
ADM Active
Credit Card Gateway Active
Global Market Accounts Active
LightSpeed Integration Active
Mobile App Active
MyMarketAccount.net Active
Network Connectivity Active
Order Ahead Active
VDI Integrations Active

Latest 365 Retail Markets - System outages and incidents.

View the latest incidents for 365 Retail Markets - System and check for official updates:

Updates:

  • Time: Sept. 4, 2024, 5:07 p.m.
    Status: Resolved
    Update: Dear Valued Partner, All FullCount systems are now operational. Please contact FullCount Support ([email protected], 800-289-9636) if you have any questions or see any further issues. We apologize again for this inconvenience and truly appreciate your partnership and patience. Thank you, FullCount
  • Time: Sept. 4, 2024, 4:49 p.m.
    Status: Investigating
    Update: Dear Valued Partner, FullCount has received reports of service issues on the following application(s): - Touchscreen - Back Office - Self Service - Resident Portal We are currently investigating and will provide an update as soon as possible. Please check https://status.365retailmarkets.com/ for periodic updates. We apologize for this inconvenience and appreciate your patience. Thank you, FullCount

Updates:

  • Time: Sept. 3, 2024, 7:52 p.m.
    Status: Resolved
    Update: Dear Valued Partner, All FullCount systems are now operational. Please contact FullCount Support ([email protected], 800-289-9636) if you have any questions or see any further issues. We apologize again for this inconvenience and truly appreciate your partnership and patience. Thank you, FullCount
  • Time: Sept. 3, 2024, 6:47 p.m.
    Status: Investigating
    Update: Dear Valued Partner, We are continuing to investigate the slowness reported by a subset of our customers. Continue visiting https://status.365retailmarkets.com/ for the latest information. Thank you for your patience. FullCount
  • Time: Sept. 3, 2024, 5:29 p.m.
    Status: Investigating
    Update: Dear Valued Partner, Our investigation into the issue is ongoing. We apologize for any disrupted service. Continue visiting https://status.365retailmarkets.com/ for the latest information. Your patience is greatly appreciated. Thank you, FullCount
  • Time: Sept. 3, 2024, 4:24 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 3, 2024, 4:21 p.m.
    Status: Investigating
    Update: Dear Valued Partner, FullCount has received reports of slowness on the following application(s): - Touchscreen - Back Office We are currently investigating and will provide an update as soon as possible. Please check https://status.365retailmarkets.com/ for periodic updates. We apologize for this inconvenience and appreciate your patience. Thank you, FullCount

Updates:

  • Time: July 22, 2024, 11:06 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 22, 2024, 7:49 p.m.
    Status: Monitoring
    Update: Dear Valued Partners, We would like to provide an update on the reported duplicate transaction issue. All 365 internal and external technology is functioning as expected and the only known impact is with select banking partners causing some transactions to appear as duplicates. We are monitoring and will remedy any issue if they end up being duplicate charges rather than duplicate notifications of transactions. The charges are pending on the bank side and will fall off according to bank policy. There are no duplicate charges on the 365 side, so nothing we can do to address other than wait for them to fall off. Timing of the drop off is dependent upon the banking institutions. Thank you, 365 Support

Updates:

  • Time: July 19, 2024, 3:22 p.m.
    Status: Resolved
    Update: Dear Valued Partner, Thank you so much for your patience! All 365 internal and external technology is functioning as expected and the only current impact is with some banking partners causing some transactions to appear as duplicates. We continue to work with our banking partners to validate if these are duplicate charges or duplicate notifications of transactions. We apologize again for this inconvenience and truly appreciate your partnership and patience. Thank you, 365 Retail Markets
  • Time: July 19, 2024, 12:39 p.m.
    Status: Identified
    Update: Our investigation continues regarding the downstream impact from the Crowdstrike and Microsoft Global Outage. We have confirmed that Lightspeed services are operational and not affected. Sales updates processed through VDI interfaces may lag behind if the integrating partner is impacted by Croudstrike.
  • Time: July 19, 2024, 11:36 a.m.
    Status: Investigating
    Update: We are currently investigating the downstream impact from the reported Crowdstrike and Microsoft Global Outage to our systems. We are receiving reports that some elements of banking and payment systems are having issues, including Visa, which is impacting payments downstream. We are also hearing of LightSpeed issues running certain versions of Microsoft Windows and are assessing now. We will continue to post updates here and apologize for any disruptions.

Updates:

  • Time: June 7, 2024, 9:20 p.m.
    Status: Resolved
    Update: Dear Valued Partner, All mobile app functionality has remained stable throughout the day. If you or your users continue to experience issues, please ensure they have installed the latest mobile app version. We apologize for the inconvenience this has caused. 365 Retail Markets Support Team
  • Time: June 7, 2024, 1:31 a.m.
    Status: Monitoring
    Update: Thank you for your continued patience while we've been working to resolve the 365PayApp Errors. We have released the fix for both Android and Apple users. This will require users to download the latest app version, which typically happens automatically. In some cases, the user will be logged out after the app update. Upon logging back in, all previously impacted functions will be restored. Our teams will continue to monitor the situation to ensure all issues have been permanently resolved. We again apologize for any inconvenience. 365 Retail Markets Support Team
  • Time: June 6, 2024, 7:26 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: June 6, 2024, 1:03 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: June 5, 2024, 7:29 p.m.
    Status: Identified
    Update: Thank you for your patience and understanding while we've been working on resolving the 365PayApp Errors. At this time, we've identified the cause, and are actively working to resolve the errors and get back to normal state. Our solution is going through testing and QA and will be ready for release soon. If a consumers using our 365PayApp reports the following symptoms on the consumer’s smartphone: -Order Ahead “Uh-oh” error -Funds incorrect in the app / not updating, however it shows correct on the kiosk -Unable to add new funds via the app -Transaction history on the app disappears or appears blank Logging out of the 365PayApp and logging back in by the consumer should resolve this issue while our team works to isolate this issue and resolve it permanently. We apologize for any inconvenience 365 Retail Markets Support Team
  • Time: June 5, 2024, 3:51 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 5, 2024, 3:48 p.m.
    Status: Investigating
    Update: 365 Retail Markets began experiencing issues with consumers using our 365PayApp with the following symptoms on the consumer’s smartphone: -Order Ahead “Uh-oh” error -Funds incorrect in the app / not updating, however it shows correct on the kiosk -Unable to add new funds via the app -Transaction history on the app disappears or appears blank Logging out of the 365PayApp and logging back in by the consumer should resolve this issue while our team works to isolate this issue and resolve it permanently: We apologize for any inconvenience 365 Retail Markets Support Team

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Frequently Asked Questions - 365 Retail Markets - System

Is there a 365 Retail Markets - System outage?
The current status of 365 Retail Markets - System is: Systems Active
Where can I find the official status page of 365 Retail Markets - System?
The official status page for 365 Retail Markets - System is here
How can I get notified if 365 Retail Markets - System is down or experiencing an outage?
To get notified of any status changes to 365 Retail Markets - System, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of 365 Retail Markets - System every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does 365 Retail Markets - System do?
365 Retail Markets offers unattended retail technology solutions to enhance foodservice business operations.

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