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Is there an 365 Retail Markets - System outage?

365 Retail Markets - System status: Systems Active

Last checked: 8 minutes ago

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365 Retail Markets - System outages and incidents

Outage and incident data over the last 30 days for 365 Retail Markets - System.

There have been 0 outages or incidents for 365 Retail Markets - System in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for 365 Retail Markets - System

Outlogger tracks the status of these components for Xero:

AV Live Active
Payment Gateway Active
AMS Active
Inventory Portal Active
Kiosk Sync Active
LightSpeed Integration Active
My Market Card Active
Signup Portal Active
VDI Integrations Active
Business Trax Active
Credit Card Gateway Active
Lightspeed Active
Mobile App Active
VDI Active
Back Office Active
Resident Portal Active
Self Service Active
Touchscreen Active
Credit Card Gateway Active
Global Market Accounts Active
LightSpeed Integration Active
SmartHQ Active
VDI Integrations Active
Azure Central Canada DC Active
Azure Central DC Active
Azure East DC Active
Azure Europe DC Active
Licensing Portal Active
Licensing Service Active
Vision CMS Active
Koin App Active
Link Active
Stock App Active
VMS Active
Breeze Active
Global Market Account Active
Global Market Account Active
Ops Tool Active
ADM Active
Credit Card Gateway Active
Global Market Accounts Active
LightSpeed Integration Active
Mobile App Active
MyMarketAccount.net Active
Network Connectivity Active
Order Ahead Active
VDI Integrations Active
Component Status
Active
AV Live Active
Payment Gateway Active
Active
AMS Active
Inventory Portal Active
Kiosk Sync Active
LightSpeed Integration Active
My Market Card Active
Signup Portal Active
VDI Integrations Active
Active
Business Trax Active
Credit Card Gateway Active
Lightspeed Active
Mobile App Active
VDI Active
Active
Back Office Active
Resident Portal Active
Self Service Active
Touchscreen Active
Active
Credit Card Gateway Active
Global Market Accounts Active
LightSpeed Integration Active
SmartHQ Active
VDI Integrations Active
Active
Azure Central Canada DC Active
Azure Central DC Active
Azure East DC Active
Azure Europe DC Active
Licensing Portal Active
Licensing Service Active
Vision CMS Active
Active
Koin App Active
Link Active
Stock App Active
VMS Active
Active
Breeze Active
Global Market Account Active
Global Market Account Active
Ops Tool Active
Active
ADM Active
Credit Card Gateway Active
Global Market Accounts Active
LightSpeed Integration Active
Mobile App Active
MyMarketAccount.net Active
Network Connectivity Active
Order Ahead Active
VDI Integrations Active

Latest 365 Retail Markets - System outages and incidents.

View the latest incidents for 365 Retail Markets - System and check for official updates:

Updates:

  • Time: Feb. 22, 2024, 8:39 p.m.
    Status: Resolved
    Update: Dear Valued Partner, Thank you so much for your patience! We are all clear! AT&T has resolved their outage. https://about.att.com/pages/network-update We apologize again for this inconvenience and truly appreciate your partnership and patience. Thank you, 365 Support Team
  • Time: Feb. 22, 2024, 2:38 p.m.
    Status: Identified
    Update: Dear Valued Partners, We are aware of the AT&T Nationwide Outage, which may impact connectivity on certain 365 Retail Market products. During this outage kiosks using AT&T for cellular connectivity may go into local mode but are expected to recover on their own when connectivity is restored. Please note that consumers will still be able to make purchases at the kiosk while in local mode. We will post updates at https://status.365retailmarkets.com/ when we receive confirmation from AT&T that the outage has been resolved. Thank you, 365 Support Team

Updates:

  • Time: Jan. 12, 2024, 2:49 p.m.
    Status: Resolved
    Update: Subject: January 11, 2024 - Service Outage Root Cause Analysis Dear Valued Customer Yesterday, we experienced an unexpected database impairment with our AWS service at approximately 12:10PM Eastern Time. While most active kiosks continued operating in local mode, cloud services such as order ahead were unavailable during this 20–30–minute event. A reboot process was initiated to correct that database impairment which took approximately 20 minutes to complete. Once the reboot process was completed normal cloud services were restored and all kiosks came out of local mode. All transactions data was synced back to the server. Our development and database engineers are actively engaged with AWS experts on this issue. Based on their suggestions, we performed an emergency maintenance on the database yesterday evening to prevent this from occurring in the future. We apologize for any inconvenience this may have caused. If you have any further questions, please contact us through our support team or your account representative. Sincerely,  365 Retail Markets Support Team

Updates:

  • Time: Dec. 11, 2023, 8:06 p.m.
    Status: Resolved
    Update: Dear Valued Partner, At this time all services continue to be stable and all infrastructure remains healthy. We apologize for any inconvenience this may have caused. If you continue to have further issues, please contact our Support team. Thank you, 365 Retail Markets
  • Time: Dec. 11, 2023, 6:49 p.m.
    Status: Monitoring
    Update: The fix has been implemented and service has been restored to ADM, mymarketaccount.net, 365pay, and related applications. We will continue to monitor to ensure all systems remain healthy.
  • Time: Dec. 11, 2023, 6:36 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Dec. 11, 2023, 6:21 p.m.
    Status: Investigating
    Update: Dear Valued Partner, 365 is investigating reports of intermittent login issues impacted ADM, mymarketaccount.net, and the 365pay mobile application. 365 has all hands-on deck to isolate the root cause of the issue and restore service as soon as possible. Please check here https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

Updates:

  • Time: Nov. 21, 2023, 10:32 a.m.
    Status: Resolved
    Update: Dear Valued Partner, All VDI and OneMarket sales data is caught up as of 10:00pm EST on 11/20/2023. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets
  • Time: Nov. 20, 2023, 6:16 p.m.
    Status: Monitoring
    Update: Dear Valued Partner, 365 has received reports of slower than normal data transfer speeds through VDI and OneMarket interfaces starting on 11/19/2023 at 3am EST. This may cause inventory updates in your VMS to be delayed. The issue has been resolved and we expect all sales to catch up in the next 12 - 18 hours. Inventory and sales data in ADM is not impacted and is currently up to date. The slowdown was caused by scheduled server maintenance on 11/19/2023 and 365 has updated our monitoring and processes to prevent future occurrences from happening. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

Updates:

  • Time: Nov. 7, 2022, 2:42 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 7, 2022, 2:42 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Oct. 28, 2022, 7:28 p.m.
    Status: Monitoring
    Update: Dear Valued Customer, This is an update to the recent event surrounding the expired security certificate through Apriva and the Ingenico iPP320 devices. Yesterday, we communicated that we had a solution to bring your iPP320 devices back to original functionality. While we believed that to be true for all customers at that time, we have since discovered that the solution did not work for every device, leaving some locations with iPP320 readers still not fully functioning. If you were not able to successfully complete the update yesterday, we have identified some additional actions that need to be performed by our support team. Follow the steps listed below: Step 1: Have your onsite personnel contact us at 800-460-3308 with the batch total available. Step 2: Your onsite personnel will need to follow the instructions linked here: https://help.365retailmarkets.com/hc/en-us/articles/9764122117143 Again, please contact us directly for this specific incident at 800-460-3308 with your batch total available so we can complete the first step of the process. We sincerely apologize for the inconvenience. Thank you, 365 Retail Markets
  • Time: Oct. 25, 2022, 9:26 p.m.
    Status: Monitoring
    Update: Dear Valued Customer, As a follow up to earlier notices regarding the Ingenico iPP320 certificate, we have been able to restore basic credit card transactions by moving to MagTek, in most cases. We continue to work with Apriva for a longer-term solution that restores full functionality and the ability to revert back to the iPP320. If you are still experiencing issues, please contact support for assistance in moving to the MagTek as a workaround at (888) 365-6282. We sincerely apologize for the inconvenience. Thank you, 365 Retail Markets
  • Time: Oct. 25, 2022, 2:17 p.m.
    Status: Monitoring
    Update: Dear Valued Customer, This is a follow up notice and applies to Ingenico IPP320 credit card readers on ReadyTouch dining POS. While updating the certificate on the card reader, if you are having issues with processing the batch and receiving a message that it cannot be closed, please call into support at (888) 365-6282 and we are prepared to assist. Please note we are experiencing high call volumes but will field your call a soon as possible. Thank you, 365 Retail Markets
  • Time: Oct. 24, 2022, 11:16 p.m.
    Status: Monitoring
    Update: Dear Valued Customer, This notice applies to Ingenico IPP320 credit card readers on ReadyTouch dining POS. Late this afternoon, Apriva informed us that the certificate for the Ingenico IPP320 devices will expire at 8 pm EST tonight, Monday, October 24. After this time, these readers will require an update in order to process transactions. This will require a person onsite to complete the update, following the instructions linked here: https://help.365retailmarkets.com/hc/en-us/articles/9764122117143 Please call support if further assistance is needed at (888) 365-6282. We sincerely apologize for inconvenience. Thank you, 365 Retail Markets

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Frequently Asked Questions - 365 Retail Markets - System

Is there a 365 Retail Markets - System outage?
The current status of 365 Retail Markets - System is: Systems Active
Where can I find the official status page of 365 Retail Markets - System?
The official status page for 365 Retail Markets - System is here
How can I get notified if 365 Retail Markets - System is down or experiencing an outage?
To get notified of any status changes to 365 Retail Markets - System, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of 365 Retail Markets - System every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does 365 Retail Markets - System do?
365 Retail Markets offers unattended retail technology solutions to enhance foodservice business operations.

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