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Is there an Springbrook outage?

Springbrook status: Systems Active

Last checked: 2 minutes ago

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Springbrook outages and incidents

Outage and incident data over the last 30 days for Springbrook.

There have been 1 outages or incidents for Springbrook in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Springbrook

Outlogger tracks the status of these components for Xero:

Cirrus Active
Open API Active
PUBLIQ ASP Hosting Active
PUBLIQ Payments Active
PUBLIQ Payroll Portal Active
Springbrook Enterprise Cloud Active
Springbrook Express Cloud Active
Tableau Active
CivicPay Administration Active
CivicPay Backend Processing Active
CivicPay Online API Active
CivicPay Online Payment Processing Active
CivicPay Online Recurring Active
KVS Cloud Active
KVS Hosted Active
PUBLIQ Plus CAMA Active
PUBLIQ QS1 Automatic Updates Active
PUBLIQ Remote Backup Service Active
PUBLIQ SFTP Server Active
Utility Cloud API Active
SoftRight Hosted Active
SoftRight Online Active
API Active
Applicant Tracking Active
Business Licensing Active
Business Tax Active
Contact Management Active
Employee Self Service Active
Open Enrollment Active
Component Status
Cirrus Active
Open API Active
PUBLIQ ASP Hosting Active
PUBLIQ Payments Active
PUBLIQ Payroll Portal Active
Springbrook Enterprise Cloud Active
Springbrook Express Cloud Active
Tableau Active
Active
CivicPay Administration Active
CivicPay Backend Processing Active
CivicPay Online API Active
CivicPay Online Payment Processing Active
CivicPay Online Recurring Active
Active
KVS Cloud Active
KVS Hosted Active
Active
Active
PUBLIQ Plus CAMA Active
Active
PUBLIQ QS1 Automatic Updates Active
PUBLIQ Remote Backup Service Active
PUBLIQ SFTP Server Active
Utility Cloud API Active
Active
SoftRight Hosted Active
SoftRight Online Active
Active
API Active
Applicant Tracking Active
Business Licensing Active
Business Tax Active
Contact Management Active
Employee Self Service Active
Open Enrollment Active

Latest Springbrook outages and incidents.

View the latest incidents for Springbrook and check for official updates:

Updates:

  • Time: Jan. 19, 2024, 9:41 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 19, 2024, 7:45 p.m.
    Status: Monitoring
    Update: Normal processing has returned. We are monitoring to ensure there are no other issues.
  • Time: Jan. 19, 2024, 5:52 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Jan. 19, 2024, 5:51 p.m.
    Status: Monitoring
    Update: There has been a delay in payments posting due to yesterday's incident. The cause of this delay has been identified. The issue has been mitigated and payment processing is returning to normal.

Updates:

  • Time: Jan. 19, 2024, 3:05 p.m.
    Status: Resolved
    Update: No further incidents occurred during the monitoring period and Microsoft has confirmed mitigation of the underlying storage issue which caused the incident.
  • Time: Jan. 19, 2024, 1:01 a.m.
    Status: Monitoring
    Update: We are continuing to monitor the situation. Microsoft has no new updates at this time. We will check back tomorrow morning unless something changes between now and then.
  • Time: Jan. 18, 2024, 11:49 p.m.
    Status: Monitoring
    Update: This issue was caused by a storage array problem with our Microsoft Azure hosting environment. This appears to be resolved. We are going to monitor this until they report all clear.
  • Time: Jan. 18, 2024, 11:20 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Jan. 7, 2024, 5:11 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 7, 2024, 2:43 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 7, 2024, 2:29 a.m.
    Status: Identified
    Update: We are currently experiencing a loss of service for the QPayBill.com domain. Our provider has identified the issue and it working to correct it. We will be monitoring the service while they work to restore it.

Updates:

  • Time: Nov. 15, 2023, 10:32 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 15, 2023, 10:28 p.m.
    Status: Investigating
    Update: After the download of the application completes, users get a message: "An exception was encountered. Please contact support."

Updates:

  • Time: Nov. 9, 2023, 7:23 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 9, 2023, 7:05 p.m.
    Status: Investigating
    Update: We are getting reports of API's not working. Other applications (such as ESS) do not seem to be impacted at this time. The exception returned contains information about the SAS database in READ-ONLY mode. We are looking into this issue.

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Frequently Asked Questions - Springbrook

Is there a Springbrook outage?
The current status of Springbrook is: Systems Active
Where can I find the official status page of Springbrook?
The official status page for Springbrook is here
How can I get notified if Springbrook is down or experiencing an outage?
To get notified of any status changes to Springbrook, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Springbrook every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Springbrook do?
Accela offers government software for managing permits, licenses, code enforcement, and service requests, enabling agencies to enhance communities, support businesses, and safeguard citizens.

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