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Is there an Springbrook outage?

Springbrook status: Systems Active

Last checked: a minute ago

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Springbrook outages and incidents

Outage and incident data over the last 30 days for Springbrook.

There have been 1 outages or incidents for Springbrook in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Springbrook

Outlogger tracks the status of these components for Xero:

Cirrus Active
Open API Active
PUBLIQ ASP Hosting Active
PUBLIQ Payments Active
PUBLIQ Payroll Portal Active
Springbrook Enterprise Cloud Active
Springbrook Express Cloud Active
Tableau Active
CivicPay Administration Active
CivicPay Backend Processing Active
CivicPay Online API Active
CivicPay Online Payment Processing Active
CivicPay Online Recurring Active
KVS Cloud Active
KVS Hosted Active
PUBLIQ Plus CAMA Active
PUBLIQ QS1 Automatic Updates Active
PUBLIQ Remote Backup Service Active
PUBLIQ SFTP Server Active
Utility Cloud API Active
SoftRight Hosted Active
SoftRight Online Active
API Active
Applicant Tracking Active
Business Licensing Active
Business Tax Active
Contact Management Active
Employee Self Service Active
Open Enrollment Active
Component Status
Cirrus Active
Open API Active
PUBLIQ ASP Hosting Active
PUBLIQ Payments Active
PUBLIQ Payroll Portal Active
Springbrook Enterprise Cloud Active
Springbrook Express Cloud Active
Tableau Active
Active
CivicPay Administration Active
CivicPay Backend Processing Active
CivicPay Online API Active
CivicPay Online Payment Processing Active
CivicPay Online Recurring Active
Active
KVS Cloud Active
KVS Hosted Active
Active
Active
PUBLIQ Plus CAMA Active
Active
PUBLIQ QS1 Automatic Updates Active
PUBLIQ Remote Backup Service Active
PUBLIQ SFTP Server Active
Utility Cloud API Active
Active
SoftRight Hosted Active
SoftRight Online Active
Active
API Active
Applicant Tracking Active
Business Licensing Active
Business Tax Active
Contact Management Active
Employee Self Service Active
Open Enrollment Active

Latest Springbrook outages and incidents.

View the latest incidents for Springbrook and check for official updates:

Updates:

  • Time: July 10, 2023, 9:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 10, 2023, 9:09 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 10, 2023, 8:58 p.m.
    Status: Identified
    Update: We removed the server that was not behaving. Unfortunately, anyone still using that server will have had their connection dropped. Everyone that had their connection dropped should automatically move to a new server.
  • Time: July 10, 2023, 8:54 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: July 10, 2023, 8:48 p.m.
    Status: Identified
    Update: We are getting some reports of users not able to use the Springbrook application. We are working to correct the issue.

Updates:

  • Time: June 26, 2023, 8:12 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 26, 2023, 7:28 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 26, 2023, 7:05 p.m.
    Status: Identified
    Update: We are not able to post payments through the MerchantParteners gateway. We are currently getting assistance from the vendor.

Updates:

  • Time: June 20, 2023, 8:38 p.m.
    Status: Postmortem
    Update: The alerting system that was monitoring this system was not functioning properly. When 50% of our job processors failed to start after normal maintenance, we didn’t receive the alerts. The alerting system has been updated and the system was restored to normal processing.
  • Time: June 20, 2023, 5:58 p.m.
    Status: Resolved
    Update: This morning, jobs were taking a long time to move from Scheduled to Processing. We have found the issue and corrected it. We are continuing to review what happened.

Updates:

  • Time: June 13, 2023, 4:09 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 13, 2023, 3:37 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.

Updates:

  • Time: May 15, 2023, 3:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 15, 2023, 3:07 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 15, 2023, 2:51 p.m.
    Status: Investigating
    Update: We are currently seeing intermittent report errors.

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Frequently Asked Questions - Springbrook

Is there a Springbrook outage?
The current status of Springbrook is: Systems Active
Where can I find the official status page of Springbrook?
The official status page for Springbrook is here
How can I get notified if Springbrook is down or experiencing an outage?
To get notified of any status changes to Springbrook, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Springbrook every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Springbrook do?
Accela offers government software for managing permits, licenses, code enforcement, and service requests, enabling agencies to enhance communities, support businesses, and safeguard citizens.

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