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Is there an ActiveProspect outage?

ActiveProspect status: Systems Active

Last checked: 4 minutes ago

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ActiveProspect outages and incidents

Outage and incident data over the last 30 days for ActiveProspect.

There have been 0 outages or incidents for ActiveProspect in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ActiveProspect

Outlogger tracks the status of these components for Xero:

ActiveProspect ID Active
LeadConduit Active
LeadsBridge Active
SuppressionList Active
TrustedForm Application Active
TrustedForm Certify Active
TrustedForm Facebook Active
Component Status
ActiveProspect ID Active
LeadConduit Active
LeadsBridge Active
SuppressionList Active
TrustedForm Application Active
TrustedForm Certify Active
TrustedForm Facebook Active

Latest ActiveProspect outages and incidents.

View the latest incidents for ActiveProspect and check for official updates:

Updates:

  • Time: March 24, 2022, 12:50 p.m.
    Status: Resolved
    Update: After continued monitoring of the situation, we are marking this issue "Resolved." We have identified areas which resulted in the Lead Export delays and have a plan for mitigating future incidents. Thank you for your patience during this incident.
  • Time: March 23, 2022, 10:52 p.m.
    Status: Monitoring
    Update: We have identified and corrected several issues which were causing the slow down in Lead Exports. We will continue monitoring processes for the next several hours.
  • Time: March 23, 2022, 7:36 p.m.
    Status: Investigating
    Update: We continue to investigate the cause of the Lead Exports performance degradation. We believe we have found the cause and are currently working to isolate the issue.
  • Time: March 23, 2022, 5:03 p.m.
    Status: Investigating
    Update: We are investigating an issue wherein Lead Exports are taking an extended period of time to complete. Exports are being serviced, albeit with a greater delay than normal. We will share updates as we discover them.

Updates:

  • Time: March 10, 2022, 12:14 a.m.
    Status: Resolved
    Update: We have not identified any other issues and we are marking this incident as resolved. Thank you!
  • Time: March 9, 2022, 10:16 p.m.
    Status: Monitoring
    Update: Upon further investigation into our infrastructure issues, we've identified the impact on our products to be the following: LeadConduit - We were able to capture all events, and these will be replayed. No further action is required by the customer. TrustedForm Claims - If you received an error while claiming, no further action is required by the customer. We have captured all claims and they will be automatically re-processed. For Claims, we showed an increase in errors from 2:50:09pm - 2:56:59pm CST. TrustedForm Script - Some events may have been lost during the decreased performance window. No further action is required by the customer. We have not identified any anomalous behavior since our infrastructure provider's issues ended at 2:59pm CST. We will continue to monitor carefully and alert if we identify anything that requires action from our customers. Thank you for your patience.
  • Time: March 9, 2022, 9:43 p.m.
    Status: Investigating
    Update: We are currently investigating issues with our infrastructure cloud provider. Customers may have experienced an increase in error rates between 2:42pm and 2:59pm CST. We will update as soon as we have more information.

Updates:

  • Time: March 10, 2022, 12:14 a.m.
    Status: Resolved
    Update: We have not identified any other issues and we are marking this incident as resolved. Thank you!
  • Time: March 9, 2022, 10:16 p.m.
    Status: Monitoring
    Update: Upon further investigation into our infrastructure issues, we've identified the impact on our products to be the following: LeadConduit - We were able to capture all events, and these will be replayed. No further action is required by the customer. TrustedForm Claims - If you received an error while claiming, no further action is required by the customer. We have captured all claims and they will be automatically re-processed. For Claims, we showed an increase in errors from 2:50:09pm - 2:56:59pm CST. TrustedForm Script - Some events may have been lost during the decreased performance window. No further action is required by the customer. We have not identified any anomalous behavior since our infrastructure provider's issues ended at 2:59pm CST. We will continue to monitor carefully and alert if we identify anything that requires action from our customers. Thank you for your patience.
  • Time: March 9, 2022, 9:43 p.m.
    Status: Investigating
    Update: We are currently investigating issues with our infrastructure cloud provider. Customers may have experienced an increase in error rates between 2:42pm and 2:59pm CST. We will update as soon as we have more information.

Updates:

  • Time: March 2, 2022, 8:42 p.m.
    Status: Resolved
    Update: We have tested our changes and pushed the fixes to production. Lead names are now showing up again in the Event Index Report. This issue has been resolved.
  • Time: March 2, 2022, 7:04 p.m.
    Status: Identified
    Update: We have investigated and identified an issue with the display of Lead Names on the Event Index Report. We are in the process of testing our fixes and will release to production shortly. This issue is only cosmetic and has no affect on capturing your data.

Updates:

  • Time: March 2, 2022, 8:42 p.m.
    Status: Resolved
    Update: We have tested our changes and pushed the fixes to production. Lead names are now showing up again in the Event Index Report. This issue has been resolved.
  • Time: March 2, 2022, 7:04 p.m.
    Status: Identified
    Update: We have investigated and identified an issue with the display of Lead Names on the Event Index Report. We are in the process of testing our fixes and will release to production shortly. This issue is only cosmetic and has no affect on capturing your data.

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Frequently Asked Questions - ActiveProspect

Is there a ActiveProspect outage?
The current status of ActiveProspect is: Systems Active
Where can I find the official status page of ActiveProspect?
The official status page for ActiveProspect is here
How can I get notified if ActiveProspect is down or experiencing an outage?
To get notified of any status changes to ActiveProspect, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of ActiveProspect every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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