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Is there an ActiveProspect outage?

ActiveProspect status: Systems Active

Last checked: 4 minutes ago

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ActiveProspect outages and incidents

Outage and incident data over the last 30 days for ActiveProspect.

There have been 0 outages or incidents for ActiveProspect in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ActiveProspect

Outlogger tracks the status of these components for Xero:

ActiveProspect ID Active
LeadConduit Active
LeadsBridge Active
SuppressionList Active
TrustedForm Application Active
TrustedForm Certify Active
TrustedForm Facebook Active
Component Status
ActiveProspect ID Active
LeadConduit Active
LeadsBridge Active
SuppressionList Active
TrustedForm Application Active
TrustedForm Certify Active
TrustedForm Facebook Active

Latest ActiveProspect outages and incidents.

View the latest incidents for ActiveProspect and check for official updates:

Updates:

  • Time: Dec. 7, 2023, 5:32 p.m.
    Status: Resolved
    Update: This morning (December 7, 2023) between 9:38am CT and 9:43am CT, LeadConduit received an influx of traffic 5x greater than normal. At the same time, our hosting provider (AWS) experienced issues with the Availability Zone (AZ) we are hosted in. The result of this was an inability for AWS to scale up our servers to handle the increased traffic. This resulted in a 5 minute period of degraded performance for our customers, specifically some leads during that time period were never received by our system. We are determining what steps we can take to handle this type of event in the future. In the meantime, if you are aware of leads that were not received and processed, we recommend re-submitting them. We know leads are important to the success of your business, and we take this matter very seriously. We apologize for the inconvenience this has caused you. If you have any questions or concerns, please don't hesitate to reach out to our support team ([email protected]). Sincerely, The LeadConduit Team
  • Time: Dec. 7, 2023, 5:32 p.m.
    Status: Resolved
    Update: This morning (December 7, 2023) between 9:38am CT and 9:43am CT, LeadConduit received an influx of traffic 5x greater than normal. At the same time, our hosting provider (AWS) experienced issues with the Availability Zone (AZ) we are hosted in. The result of this was an inability for AWS to scale up our servers to handle the increased traffic. This resulted in a 5 minute period of degraded performance for our customers, specifically some leads during that time period were never received by our system. We are determining what steps we can take to handle this type of event in the future. In the meantime, if you are aware of leads that were not received and processed, we recommend re-submitting them. We know leads are important to the success of your business, and we take this matter very seriously. We apologize for the inconvenience this has caused you. If you have any questions or concerns, please don't hesitate to reach out to our support team ([email protected]). Sincerely, The LeadConduit Team

Updates:

  • Time: Nov. 17, 2023, 7:13 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 17, 2023, 6:38 p.m.
    Status: Monitoring
    Update: The issue has been fixed and we are monitoring performance.
  • Time: Nov. 17, 2023, 6:12 p.m.
    Status: Identified
    Update: Some customers using LeadConduit to access TrustedForm "v4" functionality may see an elevated error rate due to misconfiguration. We are working to rectify the issue as quickly as possible.

Updates:

  • Time: Nov. 17, 2023, 7:13 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 17, 2023, 6:38 p.m.
    Status: Monitoring
    Update: The issue has been fixed and we are monitoring performance.
  • Time: Nov. 17, 2023, 6:12 p.m.
    Status: Identified
    Update: Some customers using LeadConduit to access TrustedForm "v4" functionality may see an elevated error rate due to misconfiguration. We are working to rectify the issue as quickly as possible.

Updates:

  • Time: Nov. 9, 2023, 7:49 p.m.
    Status: Resolved
    Update: There was a potential issue in a newly deployed version 1.9.6 of the TrustedForm Certify SDK, deployed Nov 8 at 9:36 AM CST. Some pages that use the SDK were reporting not having the certificate URL added to the form. The changes were rolled back to version 1.9.4 on Nov 8 at 1:52 PM CST.
  • Time: Nov. 9, 2023, 7:49 p.m.
    Status: Resolved
    Update: There was a potential issue in a newly deployed version 1.9.6 of the TrustedForm Certify SDK, deployed Nov 8 at 9:36 AM CST. Some pages that use the SDK were reporting not having the certificate URL added to the form. The changes were rolled back to version 1.9.4 on Nov 8 at 1:52 PM CST.

Updates:

  • Time: Oct. 5, 2023, 5:19 p.m.
    Status: Resolved
    Update: The Facebook service has been processing data normally since 10:30am CT. This incident is resolved.
  • Time: Oct. 5, 2023, 4:09 p.m.
    Status: Monitoring
    Update: A fix has been successfully deployed, and our Facebook service is now operating normally while we are continuously monitoring the results.
  • Time: Oct. 5, 2023, 3:42 p.m.
    Status: Identified
    Update: Our technical team has successfully identified the issue that was affecting our services and we are working on a fix that is going to be implemented.
  • Time: Oct. 5, 2023, 1:57 p.m.
    Status: Investigating
    Update: We are currently experiencing a disruption with our Facebook service, which may affect its availability. Our technical team is actively investigating the issue to identify and resolve the root cause.

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Frequently Asked Questions - ActiveProspect

Is there a ActiveProspect outage?
The current status of ActiveProspect is: Systems Active
Where can I find the official status page of ActiveProspect?
The official status page for ActiveProspect is here
How can I get notified if ActiveProspect is down or experiencing an outage?
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