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Is there an ActiveProspect outage?

ActiveProspect status: Systems Active

Last checked: 47 seconds ago

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ActiveProspect outages and incidents

Outage and incident data over the last 30 days for ActiveProspect.

There have been 0 outages or incidents for ActiveProspect in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ActiveProspect

Outlogger tracks the status of these components for Xero:

ActiveProspect ID Active
LeadConduit Active
LeadsBridge Active
SuppressionList Active
TrustedForm Application Active
TrustedForm Certify Active
TrustedForm Facebook Active
Component Status
ActiveProspect ID Active
LeadConduit Active
LeadsBridge Active
SuppressionList Active
TrustedForm Application Active
TrustedForm Certify Active
TrustedForm Facebook Active

Latest ActiveProspect outages and incidents.

View the latest incidents for ActiveProspect and check for official updates:

Updates:

  • Time: Oct. 5, 2023, 5:19 p.m.
    Status: Resolved
    Update: The Facebook service has been processing data normally since 10:30am CT. This incident is resolved.
  • Time: Oct. 5, 2023, 4:09 p.m.
    Status: Monitoring
    Update: A fix has been successfully deployed, and our Facebook service is now operating normally while we are continuously monitoring the results.
  • Time: Oct. 5, 2023, 3:42 p.m.
    Status: Identified
    Update: Our technical team has successfully identified the issue that was affecting our services and we are working on a fix that is going to be implemented.
  • Time: Oct. 5, 2023, 1:57 p.m.
    Status: Investigating
    Update: We are currently experiencing a disruption with our Facebook service, which may affect its availability. Our technical team is actively investigating the issue to identify and resolve the root cause.

Updates:

  • Time: Aug. 10, 2023, 9:27 p.m.
    Status: Resolved
    Update: TrustedForm retain/claims errors returned to normal at approximately 3:15pm CDT and have remained normal since. Retain/claim requests that resulted in a HTTP 5xx error should be retired to ensure that the TrustedForm certificate is retained. We appreciate your patience as we worked to resolve these errors.
  • Time: Aug. 10, 2023, 8:23 p.m.
    Status: Monitoring
    Update: The increased error rates have been resolved and we are monitoring retain/claim requests.
  • Time: Aug. 10, 2023, 8:23 p.m.
    Status: Monitoring
    Update: The increased error rates have been resolved and we are monitoring retain/claim requests.
  • Time: Aug. 10, 2023, 7:46 p.m.
    Status: Identified
    Update: We have identified an issue that is causing increased error responses when retaining/claiming TrustedForm certificates. We are currently working to resolve the errors. There is no identified impact on the creation of TrustedForm certificates.
  • Time: Aug. 10, 2023, 7:46 p.m.
    Status: Identified
    Update: We have identified an issue that is causing increased error responses when retaining/claiming TrustedForm certificates. We are currently working to resolve the errors. There is no identified impact on the creation of TrustedForm certificates.

Updates:

  • Time: July 13, 2023, 10:02 p.m.
    Status: Resolved
    Update: The number of certificates waiting to be extended continues to drop. We will continue to monitor for any further unexpected delays in extending, retaining and auto retaining certificates.
  • Time: July 13, 2023, 10:02 p.m.
    Status: Resolved
    Update: The number of certificates waiting to be extended continues to drop. We will continue to monitor for any further unexpected delays in extending, retaining and auto retaining certificates.
  • Time: July 13, 2023, 5:12 p.m.
    Status: Monitoring
    Update: We are continuing to monitor a delay in extending certificate retain windows, however archiving and auto retaining certificate times have returned to normal.
  • Time: July 13, 2023, 5:12 p.m.
    Status: Monitoring
    Update: We are continuing to monitor a delay in extending certificate retain windows, however archiving and auto retaining certificate times have returned to normal.
  • Time: July 13, 2023, 3:07 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that may cause a delay in certificate archiving and auto retaining certificates.
  • Time: July 13, 2023, 3:07 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that may cause a delay in certificate archiving and auto retaining certificates.

Updates:

  • Time: July 14, 2023, 7:50 p.m.
    Status: Resolved
    Update: An issue was discovered in a newly deployed version (1.9.0) of the TrustedForm Certify SDK. Some pages that use the SDK inside an IFrame were not generating certificates. These changes were rolled back to version 1.8.39 at 10:07AM on July 13. 1.9.0 was deployed at 2:48PM CDT on July 12.

Updates:

  • Time: July 14, 2023, 7:50 p.m.
    Status: Resolved
    Update: An issue was discovered in a newly deployed version (1.9.0) of the TrustedForm Certify SDK. Some pages that use the SDK inside an IFrame were not generating certificates. These changes were rolled back to version 1.8.39 at 10:07AM on July 13. 1.9.0 was deployed at 2:48PM CDT on July 12.

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Frequently Asked Questions - ActiveProspect

Is there a ActiveProspect outage?
The current status of ActiveProspect is: Systems Active
Where can I find the official status page of ActiveProspect?
The official status page for ActiveProspect is here
How can I get notified if ActiveProspect is down or experiencing an outage?
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