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Is there an Aderant outage?

Aderant status: Systems Active

Last checked: 11 seconds ago

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Aderant outages and incidents

Outage and incident data over the last 30 days for Aderant.

There have been 0 outages or incidents for Aderant in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Aderant

Outlogger tracks the status of these components for Xero:

BillBlast APA Active
BillBlast CAN Active
BillBlast UK Active
BillBlast US Active
Cloud AR US Active
Conflicts APA Active
Conflicts CAN Active
Conflicts UK Active
Conflicts US Active
Deadlines Active
iTimekeep APA Active
iTimekeep CAN Active
iTimekeep EU Active
iTimekeep UK Active
iTimekeep US Active
OCG Live EU Active
OCG Live UK Active
OCG Live US Active
Onyx APA Active
Onyx CAN Active
Onyx UK Active
Onyx US Active
Passive Time Assistant – APA Active
Passive Time Assistant – US Active
Thrive APA Active
Thrive CAN Active
Thrive EU Active
Thrive UK Active
Thrive US Active
Component Status
Active
BillBlast APA Active
BillBlast CAN Active
BillBlast UK Active
BillBlast US Active
Active
Cloud AR US Active
Active
Conflicts APA Active
Conflicts CAN Active
Conflicts UK Active
Conflicts US Active
Active
Deadlines Active
Active
iTimekeep APA Active
iTimekeep CAN Active
iTimekeep EU Active
iTimekeep UK Active
iTimekeep US Active
Active
OCG Live EU Active
OCG Live UK Active
OCG Live US Active
Active
Onyx APA Active
Onyx CAN Active
Onyx UK Active
Onyx US Active
Active
Passive Time Assistant – APA Active
Passive Time Assistant – US Active
Active
Thrive APA Active
Thrive CAN Active
Thrive EU Active
Thrive UK Active
Thrive US Active

Latest Aderant outages and incidents.

View the latest incidents for Aderant and check for official updates:

Updates:

  • Time: Nov. 12, 2021, 11:47 p.m.
    Status: Resolved
    Update: We have identified and resolved the issue that was contributing to the delays and performance degradation. No further delays are expected.
  • Time: Nov. 12, 2021, 10:13 p.m.
    Status: Monitoring
    Update: We have identified and resolved the issue that was contributing to the delays and performance degradation. We expect that timelines are returning to normal state. We're continuing to monitor and will provide further updates on full resolution.
  • Time: Nov. 12, 2021, 9:26 p.m.
    Status: Investigating
    Update: We are receiving reports of users experiencing delays in availability of new and changed data in BillBlast from the financial system and possible related performance degradation when accessing the BillBlast Web Application. We are actively looking into the root cause for this delay and will provide communication back as soon as more information is available.

Updates:

  • Time: Nov. 5, 2021, 8:17 p.m.
    Status: Resolved
    Update: We have restored the impacted infrastructure and confirmed with affected admin that service is restored. No symptoms persist and the issue is officially closed. We appreciate your patience as our team worked to resolve the issue.
  • Time: Nov. 5, 2021, 8:59 a.m.
    Status: Identified
    Update: We continue to work on restoring the iTimekeep service in the APA Data Center. Thank you again for your patience.
  • Time: Nov. 5, 2021, 6:14 a.m.
    Status: Identified
    Update: We still continue to work on restoring the iTimekeep service in the APA Data Center. Thank you again for your patience.
  • Time: Nov. 5, 2021, 2:20 a.m.
    Status: Identified
    Update: We are continuing to work on restoring the iTimekeep service in the APA Data Center. We appreciate your patience.
  • Time: Nov. 4, 2021, 11:30 p.m.
    Status: Identified
    Update: While we have identified the issue with the current iTimekeep service outage within the APA Data Center, we are still working to restore the service at this time. We appreciate your patience.
  • Time: Nov. 4, 2021, 8:25 p.m.
    Status: Identified
    Update: We've identified the issue with the current iTimekeep service outage within the APA Data Center. We are presently working to restore the service. We apologize for any inconvenience
  • Time: Nov. 4, 2021, 7 p.m.
    Status: Investigating
    Update: We’re experiencing a service outage with iTimekeep within the APA Data Center. Our team is currently working to restore the service. We apologize for any inconvenience.

Updates:

  • Time: Nov. 1, 2021, 10:25 p.m.
    Status: Resolved
    Update: The performance issues reported by some firms utilizing the iTimekeep and SurePoint/Rippe integration should now be resolved. The issue was specific to this Time and Billing system which has now been addressed by the vendor.
  • Time: Nov. 1, 2021, 7:37 p.m.
    Status: Investigating
    Update: We are currently investigating reports of performance degradation with firms utilizing SurePoint Rippe Time and Billing System.

Updates:

  • Time: Sept. 27, 2021, 8:30 p.m.
    Status: Resolved
    Update: This incident has been resolved and communication about root cause will be provided ASAP.
  • Time: Sept. 27, 2021, 6:10 p.m.
    Status: Monitoring
    Update: UPDATE: The recent issues related to connectivity and performance with iTimekeep should now be resolved. Our teams continue to monitor and will continue to do so. We are researching the root cause and will follow up with additional details as soon as possible. We greatly apologize for this disruption in service.
  • Time: Sept. 27, 2021, 4:39 p.m.
    Status: Investigating
    Update: We are investigating performance degradation at this time.

Updates:

  • Time: Sept. 2, 2021, 7:15 p.m.
    Status: Resolved
    Update: We have identified and reproduced the issue related to Bulk Submission and Multi-selection of Timecards that several firms experienced yesterday. This is an application issue related to these specific mass actions. We will plan to address in a Hot Fix release prior to the September month-end. We sincerely apologize for this issue as we know you rely on iTimekeep to enter your team and any issues, especially at month end, cause an important disruption to your firm. Please contact Aderant Support if you have additional questions.
  • Time: Sept. 1, 2021, 9:39 p.m.
    Status: Identified
    Update: The Development Teams are collaborating to recreate the issue some firms are experiencing with Bulk Submit, to determine the root cause. In addition to recreating the issue we are also looking for similarities with the firms that reported the issue. We will provide more details on root cause and timeline to address as soon as we have more information.
  • Time: Sept. 1, 2021, 7:02 p.m.
    Status: Identified
    Update: We are currently investigating reports of performance latency of iTimekeep when utilizing the Multiselect and/or Bulk Submit Timecard actions. Some customers are seeing latency when using Bulk Submit to submit time to their Time & Billing System. We’re aware of the issue and are working on it urgently. As a Workaround: We recommend users submit time entries individually. We’re really sorry to be holding you up today! Please know our teams are working hard to get everything running efficiently. Again, we apologize for this issue as we know you rely on iTimekeep to enter your time and that any issues can cause an important disruption to your users. Thank you for your understanding and please contact Aderant Support if you have additional questions.

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Frequently Asked Questions - Aderant

Is there a Aderant outage?
The current status of Aderant is: Systems Active
Where can I find the official status page of Aderant?
The official status page for Aderant is here
How can I get notified if Aderant is down or experiencing an outage?
To get notified of any status changes to Aderant, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Aderant every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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