airSlate outages and incidents
Outage and incident data over the last 30 days for airSlate.
There have been 1 outages or incidents for airSlate in the last 30 days.
Severity Breakdown:
Tired of searching for status updates?
Join OutLogger to be notified when any of your vendors or the components you use experience an outage. It's completely free and takes less than 2 minutes!
Sign Up NowComponents and Services Monitored for airSlate
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| API | Active |
| Mobile | Active |
| Web | Active |
Latest airSlate outages and incidents.
View the latest incidents for airSlate and check for official updates:
Issues with sending and opening documents and workflows
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: May 29, 2024, 8:06 p.m.
Updates:
-
Time: May 30, 2024, 9:26 a.m.Status: ResolvedUpdate: This incident has been resolved.
-
Time: May 29, 2024, 9:54 p.m.Status: MonitoringUpdate: Fix has been implemented and we are currently monitoring the systems.
-
Time: May 29, 2024, 8:06 p.m.Status: InvestigatingUpdate: Our permission system is currently under unscheduled maintenance. You can face issues with opening and sending documents as well as accessing workflows. Our Engineering team is already working on the solution. We are sorry for inconveniences caused.
'Run workflow' functionality may work incorrectly for users with Filler permission
Description: The incident has been resolved, fix has been applied, and all systems operate normally.
Status: Resolved
Impact: Major | Started At: March 27, 2024, 7:51 p.m.
Updates:
-
Time: March 27, 2024, 8:58 p.m.Status: ResolvedUpdate: The incident has been resolved, fix has been applied, and all systems operate normally.
-
Time: March 27, 2024, 7:51 p.m.Status: InvestigatingUpdate: Users with Filler access may experience issues running workflows with Team access. We are currently working on the issue and do our best to fix it as soon as possible.
Documents may get stuck during the signing process at the "Loading Document" stage
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: March 20, 2024, 10:12 p.m.
Updates:
-
Time: March 25, 2024, 2:30 p.m.Status: ResolvedUpdate: This incident has been resolved.
-
Time: March 20, 2024, 10:32 p.m.Status: MonitoringUpdate: The issue is now identified and amended. We continue to monitor the situation.
-
Time: March 20, 2024, 10:12 p.m.Status: InvestigatingUpdate: Some documents may get stuck at the "Loading document" stage. We are currently investigating the issue and doing our best to fix it as soon as possible. For the time being, please resubmit your documents.
'Fill out' button is absent for team members with Filler role on workflows with Team access
Description: Fillers cannot complete documents created by themselves in workflows with Team access. The issue has been identified and the fix has been released. All systems are fully operational at the moment.
Status: Resolved
Impact: None | Started At: Feb. 20, 2024, 4:30 p.m.
Updates:
-
Time: Feb. 20, 2024, 5:20 p.m.Status: ResolvedUpdate: Fillers cannot complete documents created by themselves in workflows with Team access. The issue has been identified and the fix has been released. All systems are fully operational at the moment.
Australian server | Documents and Workflow editing may not be available
Description: The incident has been resolved. Documents are available for editing now. Thank you for your patience!
Status: Resolved
Impact: Critical | Started At: Nov. 10, 2023, 4:10 p.m.
Updates:
-
Time: Nov. 10, 2023, 5:21 p.m.Status: ResolvedUpdate: The incident has been resolved. Documents are available for editing now. Thank you for your patience!
-
Time: Nov. 10, 2023, 4:10 p.m.Status: InvestigatingUpdate: We are currently having issues with editing all the documents and workflows on the Australian environment. The engineering team is already working on the investigation and looking for the fix with the highest priority. We are very sorry for the issue and do our best to resolve this with utmost priority.
