airSlate outages and incidents
Outage and incident data over the last 30 days for airSlate.
There have been 1 outages or incidents for airSlate in the last 30 days.
Severity Breakdown:
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| API | Active |
| Mobile | Active |
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Latest airSlate outages and incidents.
View the latest incidents for airSlate and check for official updates:
Australian server: PDF documents cannot be uploaded to airSlate
Description: We have implemented the fix, and the issue is fully resolved now. All systems are fully operational.
Status: Resolved
Impact: Minor | Started At: Nov. 10, 2023, 1:57 p.m.
Updates:
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Time: Nov. 10, 2023, 2:13 p.m.Status: ResolvedUpdate: We have implemented the fix, and the issue is fully resolved now. All systems are fully operational.
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Time: Nov. 10, 2023, 1:57 p.m.Status: InvestigatingUpdate: Currently, upload of PDF documents to airSlate on the Australian environment may fail and result in error 400. Our Engineering team is already working on the issue to resolve it as soon as possible. We are sorry for inconveniences.
Import of workflows from the library may intermittently fail
Description: The incident was fully resolved. All systems are fully operational.
Status: Resolved
Impact: Minor | Started At: Oct. 25, 2023, 2:54 p.m.
Updates:
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Time: Oct. 25, 2023, 3:50 p.m.Status: ResolvedUpdate: The incident was fully resolved. All systems are fully operational.
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Time: Oct. 25, 2023, 2:54 p.m.Status: InvestigatingUpdate: We are currently having issues with importing workflows from the library. Our Engineering team is diligently working on issue resolution. Thank you for your patience!
Post-fill bots are stuck after revision completion
Description: Bots that perform after the documents are filled in get stuck and do not perform the job assigned.
Status: Resolved
Impact: Major | Started At: Aug. 22, 2023, 11 a.m.
Updates:
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Time: Aug. 29, 2023, 2:11 p.m.Status: ResolvedUpdate: Bots that perform after the documents are filled in get stuck and do not perform the job assigned.
Upload, export of documents and signing session are not available
Description: The issues have been fully resolved. All services are operational now.
Status: Resolved
Impact: Critical | Started At: June 13, 2023, 7:36 p.m.
Updates:
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Time: June 13, 2023, 9:23 p.m.Status: ResolvedUpdate: The issues have been fully resolved. All services are operational now.
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Time: June 13, 2023, 7:36 p.m.Status: InvestigatingUpdate: We are currently having issues with uploading and downloading documents. It may also be impossible to sign the document or form. Our team is already working on the issue. The issue is caused by a global Amazon outage; however, we are doing everything possible to restore the operations. We are sorry for inconveniences.
Flow running takes long time or times out
Description: The issue has been resolved. All systems operate normally.
Status: Resolved
Impact: Major | Started At: June 2, 2023, 7:06 p.m.
Updates:
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Time: June 2, 2023, 7:43 p.m.Status: ResolvedUpdate: The issue has been resolved. All systems operate normally.
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Time: June 2, 2023, 7:29 p.m.Status: MonitoringUpdate: Fix has been implemented, there should be no further issues. We continue to monitor the situation.
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Time: June 2, 2023, 7:06 p.m.Status: InvestigatingUpdate: We are currently having issues with running Flows. They may be created with delays, document generation may take longer time or time out. Our team is already investigating the issue. .
