airSlate outages and incidents
Outage and incident data over the last 30 days for airSlate.
There have been 1 outages or incidents for airSlate in the last 30 days.
Severity Breakdown:
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| Component | Status |
|---|---|
| API | Active |
| Mobile | Active |
| Web | Active |
Latest airSlate outages and incidents.
View the latest incidents for airSlate and check for official updates:
Data in placeholders and fields may be resolved incorrectly when processed in bulk
Description: The fix has been deployed, and the issue was fully resolved.
Status: Resolved
Impact: Major | Started At: May 22, 2023, 4 p.m.
Updates:
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Time: May 22, 2023, 8:58 p.m.Status: ResolvedUpdate: The fix has been deployed, and the issue was fully resolved.
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Time: May 22, 2023, 4 p.m.Status: InvestigatingUpdate: We are currently having issues with fields and data variables returning incorrect data after resolving in bulk actions. Our Engineering team is already investigating the issue. We are working to resolve the case as soon as possible.
Bots may intermittently fail on timeout
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: March 27, 2023, 12:48 p.m.
Updates:
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Time: March 27, 2023, 1:07 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: March 27, 2023, 1:07 p.m.Status: InvestigatingUpdate: We are happy to let you know that the issue is now resolved, and all systems are operating normally.
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Time: March 27, 2023, 12:48 p.m.Status: InvestigatingUpdate: We are currently having issues with Bots that mail fail with error 400. You may also receive the error message ‘Error: Request to Form Convertor failed’. Our team is already investigating the issue. We appreciate your patience!
Issues with exporting and downloading documents
Description: The incident has been fully resolved.
Status: Resolved
Impact: Major | Started At: March 2, 2023, 2:12 p.m.
Updates:
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Time: March 2, 2023, 3:38 p.m.Status: ResolvedUpdate: The incident has been fully resolved.
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Time: March 2, 2023, 3:12 p.m.Status: MonitoringUpdate: A fix has been implemented, and the issue has been resolved. All systems are operating normally. We continue to monitor the issue.
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Time: March 2, 2023, 2:29 p.m.Status: InvestigatingUpdate: Export to 3rd-party systems may also be affected. We are very sorry for all the inconveniences caused by this. Our Engineers are doing their best to fix it as soon as possible.
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Time: March 2, 2023, 2:12 p.m.Status: InvestigatingUpdate: We are currently having issues with exporting and saving documents to local machines. Our Engineering team is already looking into the issue. Thank you for your patience and understanding.
airSlate may not open for all users
Description: The incident has been resolved. All services are operating normally.
Status: Resolved
Impact: Major | Started At: Feb. 8, 2023, 3:46 p.m.
Updates:
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Time: Feb. 8, 2023, 3:58 p.m.Status: ResolvedUpdate: The incident has been resolved. All services are operating normally.
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Time: Feb. 8, 2023, 3:46 p.m.Status: InvestigatingUpdate: We are currently having issues with airSlate unavailability. You may face an 'Oops something went wrong' error or slowness in performance. Our team is already investigating the issue.
Export to CRMs bots are not working properly
Description: The incident has been resolved. All services are operating normally.
Status: Resolved
Impact: Minor | Started At: Dec. 2, 2022, 11:32 a.m.
Updates:
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Time: Dec. 2, 2022, 11:48 a.m.Status: ResolvedUpdate: The incident has been resolved. All services are operating normally.
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Time: Dec. 2, 2022, 11:32 a.m.Status: InvestigatingUpdate: We are currently having issues with all bots that export files to any CRM. You may see bot failure with error 500. The team is already diligently working on the resolution. We are sorry for inconveniences.
