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Is there an Aivo outage?

Aivo status: Systems Active

Last checked: 5 minutes ago

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Aivo outages and incidents

Outage and incident data over the last 30 days for Aivo.

There have been 0 outages or incidents for Aivo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Aivo

Outlogger tracks the status of these components for Xero:

Analytics (Platform & API) Active
Bot's Messaging Service API Active
Chat Window Active
Email API Active
Login Active
Facebook Active
Instagram Active
Whatsapp Active
Engage API Active
Engage Platform Active
Proactivity API Active
Azure OpenAI Active
OpenAI Active
Help API Active
Help Interface Active
Aivo Studio Active
Client Integrations API Active
Live Analytics Active
Live API Active
Live Platform Active
Voice Contact Point Active
Voice SBC Active
Voice Server Active
Component Status
Active
Analytics (Platform & API) Active
Bot's Messaging Service API Active
Chat Window Active
Email API Active
Login Active
Active
Facebook Active
Instagram Active
Whatsapp Active
Active
Engage API Active
Engage Platform Active
Proactivity API Active
Active
Azure OpenAI Active
OpenAI Active
Active
Help API Active
Help Interface Active
Active
Aivo Studio Active
Client Integrations API Active
Active
Live Analytics Active
Live API Active
Live Platform Active
Active
Voice Contact Point Active
Voice SBC Active
Voice Server Active

Latest Aivo outages and incidents.

View the latest incidents for Aivo and check for official updates:

Updates:

  • Time: March 16, 2022, 9:38 p.m.
    Status: Postmortem
    Update: We deployed security upgrades to our login. During this process some login components were affected.
  • Time: March 16, 2022, 3:47 p.m.
    Status: Resolved
    Update: This incident has been resolved. Our Login is operating normally as of 10:27 am, GMT-3 (Wednesday, March 16, 2022).
  • Time: March 16, 2022, 1:40 p.m.
    Status: Monitoring
    Update: We are continuing to monitor.
  • Time: March 16, 2022, 1:38 p.m.
    Status: Monitoring
    Update: Our Login section is up again. We will continue monitoring for the next few hours.
  • Time: March 16, 2022, 1:33 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: March 16, 2022, 12:29 p.m.
    Status: Investigating
    Update: We are facing an issue with our Live Platform Login for Agent User role. Our technical squad is currently investigating this issue.

Updates:

  • Time: March 9, 2022, 9:45 p.m.
    Status: Resolved
    Update: The AWS services were restored. Our Aivo services are stable again. The incident affected our services from 5:45 pm to 5:56 pm (Wednesday, March 9, 2022, GMT-3). We will continue monitoring for the next few hours. You can check and follow the AWS status page for more information: https://health.aws.amazon.com/health/status
  • Time: March 9, 2022, 9:31 p.m.
    Status: Monitoring
    Update: AWS is currently investigating the issue. The majority of AWS services have recovered.
  • Time: March 9, 2022, 9:28 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: March 9, 2022, 9:19 p.m.
    Status: Investigating
    Update: AWS is seeing recovery in API error rates for all services.
  • Time: March 9, 2022, 9:11 p.m.
    Status: Investigating
    Update: A partial outage was detected in the AWS US-EAST-1 Region services, where most of our products are located. AWS is currently investigating the issue.

Updates:

  • Time: March 9, 2022, 9:45 p.m.
    Status: Resolved
    Update: The AWS services were restored. Our Aivo services are stable again. The incident affected our services from 5:45 pm to 5:56 pm (Wednesday, March 9, 2022, GMT-3). We will continue monitoring for the next few hours. You can check and follow the AWS status page for more information: https://health.aws.amazon.com/health/status
  • Time: March 9, 2022, 9:31 p.m.
    Status: Monitoring
    Update: AWS is currently investigating the issue. The majority of AWS services have recovered.
  • Time: March 9, 2022, 9:28 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: March 9, 2022, 9:19 p.m.
    Status: Investigating
    Update: AWS is seeing recovery in API error rates for all services.
  • Time: March 9, 2022, 9:11 p.m.
    Status: Investigating
    Update: A partial outage was detected in the AWS US-EAST-1 Region services, where most of our products are located. AWS is currently investigating the issue.

Updates:

  • Time: Feb. 11, 2022, 11:56 p.m.
    Status: Resolved
    Update: Our analytics service was successfully re-established. The problem was caused by a script that overconsumed one of our APIs. Our technical team will evaluate improvements so that this does not happen again.
  • Time: Feb. 11, 2022, 9:10 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 11, 2022, 9:09 p.m.
    Status: Investigating
    Update: We are experiencing some temporary issues with our analytics. Our technical team is working on solving the problem as soon as possible. We will keep you informed on this page.

Updates:

  • Time: Feb. 11, 2022, 11:56 p.m.
    Status: Resolved
    Update: Our analytics service was successfully re-established. The problem was caused by a script that overconsumed one of our APIs. Our technical team will evaluate improvements so that this does not happen again.
  • Time: Feb. 11, 2022, 9:10 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 11, 2022, 9:09 p.m.
    Status: Investigating
    Update: We are experiencing some temporary issues with our analytics. Our technical team is working on solving the problem as soon as possible. We will keep you informed on this page.

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Frequently Asked Questions - Aivo

Is there a Aivo outage?
The current status of Aivo is: Systems Active
Where can I find the official status page of Aivo?
The official status page for Aivo is here
How can I get notified if Aivo is down or experiencing an outage?
To get notified of any status changes to Aivo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Aivo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Aivo do?
Aivo Conversational AI offers omnichannel tools and live agent solutions to automate customer experiences.

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