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Is there an Aivo outage?

Aivo status: Systems Active

Last checked: 7 minutes ago

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Aivo outages and incidents

Outage and incident data over the last 30 days for Aivo.

There have been 0 outages or incidents for Aivo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Aivo

Outlogger tracks the status of these components for Xero:

Analytics (Platform & API) Active
Bot's Messaging Service API Active
Chat Window Active
Email API Active
Login Active
Facebook Active
Instagram Active
Whatsapp Active
Engage API Active
Engage Platform Active
Proactivity API Active
Azure OpenAI Active
OpenAI Active
Help API Active
Help Interface Active
Aivo Studio Active
Client Integrations API Active
Live Analytics Active
Live API Active
Live Platform Active
Voice Contact Point Active
Voice SBC Active
Voice Server Active
Component Status
Active
Analytics (Platform & API) Active
Bot's Messaging Service API Active
Chat Window Active
Email API Active
Login Active
Active
Facebook Active
Instagram Active
Whatsapp Active
Active
Engage API Active
Engage Platform Active
Proactivity API Active
Active
Azure OpenAI Active
OpenAI Active
Active
Help API Active
Help Interface Active
Active
Aivo Studio Active
Client Integrations API Active
Active
Live Analytics Active
Live API Active
Live Platform Active
Active
Voice Contact Point Active
Voice SBC Active
Voice Server Active

Latest Aivo outages and incidents.

View the latest incidents for Aivo and check for official updates:

Updates:

  • Time: Dec. 23, 2021, 1:50 p.m.
    Status: Resolved
    Update: Hi everyone! All AWS services has been restored. Our Platform & Analytics section is now recovering and fully functional. Have a nice day!
  • Time: Dec. 22, 2021, 3:13 p.m.
    Status: Monitoring
    Update: You may experience some delays using our Platform caused by an outage detected in the AWS US-EAST-1 Region services. AWS is currently investigating the issue. Majority of AWS services have been recovered. Our technical teams are monitoring this situation. Thank you!

Updates:

  • Time: Dec. 23, 2021, 1:50 p.m.
    Status: Resolved
    Update: Hi everyone! All AWS services has been restored. Our Platform & Analytics section is now recovering and fully functional. Have a nice day!
  • Time: Dec. 22, 2021, 3:13 p.m.
    Status: Monitoring
    Update: You may experience some delays using our Platform caused by an outage detected in the AWS US-EAST-1 Region services. AWS is currently investigating the issue. Majority of AWS services have been recovered. Our technical teams are monitoring this situation. Thank you!

Updates:

  • Time: Dec. 15, 2021, 4:27 p.m.
    Status: Resolved
    Update: Our Authentication services are stable again. We will continue monitoring this services for the next hours. Agentbot platform and Old Live are accesible again.
  • Time: Dec. 15, 2021, 3:57 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Dec. 15, 2021, 3:55 p.m.
    Status: Identified
    Update: An outage was detected in Auth0 services (maybe related to AWS connectivity issues), affecting our Aivo and Old Live platform login. Auth0 is currently investigating the issue. Our technical teams are monitoring this issue in order to restore our services as soon as possible.

Updates:

  • Time: Dec. 15, 2021, 4:27 p.m.
    Status: Resolved
    Update: Our Authentication services are stable again. We will continue monitoring this services for the next hours. Agentbot platform and Old Live are accesible again.
  • Time: Dec. 15, 2021, 3:57 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Dec. 15, 2021, 3:55 p.m.
    Status: Identified
    Update: An outage was detected in Auth0 services (maybe related to AWS connectivity issues), affecting our Aivo and Old Live platform login. Auth0 is currently investigating the issue. Our technical teams are monitoring this issue in order to restore our services as soon as possible.

Updates:

  • Time: Dec. 8, 2021, 2:40 p.m.
    Status: Resolved
    Update: AWS services are up & running again. The root cause of this issue was an impairment of several network devices. With this network device issues resolved, services are back to normal and all Aivo products & services are stable. We will continue monitoring for the next 24 hours.
  • Time: Dec. 7, 2021, 9:04 p.m.
    Status: Identified
    Update: We continue to work together with AWS to resolve the customer impact and get our services restored as soon as possible.
  • Time: Dec. 7, 2021, 6:38 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Dec. 7, 2021, 5:19 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Dec. 7, 2021, 5:18 p.m.
    Status: Identified
    Update: An outage was detected in the AWS US-EAST-1 Region services, where most of our products are located. AWS is currently investigating the issue. We are monitoring this situation as a critical priority. AWS Status page: https://status.aws.amazon.com/

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Frequently Asked Questions - Aivo

Is there a Aivo outage?
The current status of Aivo is: Systems Active
Where can I find the official status page of Aivo?
The official status page for Aivo is here
How can I get notified if Aivo is down or experiencing an outage?
To get notified of any status changes to Aivo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Aivo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Aivo do?
Aivo Conversational AI offers omnichannel tools and live agent solutions to automate customer experiences.

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