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Is there an Akamai outage?

Akamai status: Systems Active

Last checked: a minute ago

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Akamai outages and incidents

Outage and incident data over the last 30 days for Akamai.

There have been 9 outages or incidents for Akamai in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Akamai

Outlogger tracks the status of these components for Xero:

Account Protector Active
Akamai Identity Cloud Active
Bot Management Active
Client-Side Protection & Compliance (formerly Page Integrity Manager) Active
Edge DNS Active
Prolexic Active
Web Application Firewall Active
Configuration Deployment Active
Content Purge Active
TLS Provisioning Active
Cloudlets Active
Edge Delivery Active
Global Traffic Management Active
Image Management Active
NetStorage Active
Akamai Control Center Active
Case Ticketing Active
Chat Active
Telephony Active
Log Delivery Active
mPulse Active
Reporting Active
SIEM Data feeds Active
Web Security Analytics Active
Akamai MFA Active
Enterprise Application Access Active
Enterprise Application Access: API Service Active
Enterprise Application Access: Configuration Active
Enterprise Application Access: Reporting Active
ETP/SIA: Client Active
ETP/SIA: Configuration Active
ETP/SIA: Connectors Active
ETP/SIA: Name Servers Active
ETP/SIA: Reporting Active
ETP/SIA: Web Proxy Active
Component Status
Active
Account Protector Active
Akamai Identity Cloud Active
Bot Management Active
Client-Side Protection & Compliance (formerly Page Integrity Manager) Active
Edge DNS Active
Prolexic Active
Web Application Firewall Active
Active
Configuration Deployment Active
Content Purge Active
TLS Provisioning Active
Active
Cloudlets Active
Edge Delivery Active
Global Traffic Management Active
Image Management Active
NetStorage Active
Active
Akamai Control Center Active
Case Ticketing Active
Chat Active
Telephony Active
Active
Log Delivery Active
mPulse Active
Reporting Active
SIEM Data feeds Active
Web Security Analytics Active
Active
Akamai MFA Active
Enterprise Application Access Active
Enterprise Application Access: API Service Active
Enterprise Application Access: Configuration Active
Enterprise Application Access: Reporting Active
ETP/SIA: Client Active
ETP/SIA: Configuration Active
ETP/SIA: Connectors Active
ETP/SIA: Name Servers Active
ETP/SIA: Reporting Active
ETP/SIA: Web Proxy Active

Latest Akamai outages and incidents.

View the latest incidents for Akamai and check for official updates:

Updates:

  • Time: May 31, 2024, 8:40 a.m.
    Status: Resolved
    Update: We can confirm that the issue is now resolved as of 12:40 UTC on 28 May, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AfBJo5SQG or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
  • Time: May 30, 2024, 11:50 p.m.
    Status: Monitoring
    Update: We are continuing to monitor to ensure that the impact has been fully mitigated. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AfBJo5SQG.
  • Time: May 28, 2024, 1:43 p.m.
    Status: Monitoring
    Update: The third-party service provider has implemented a fix for this issue as of approximately 12:40 UTC on May 28, 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AfBJo5SQG. We will continue to monitor to ensure that the impact has been fully mitigated.
  • Time: May 28, 2024, 12:44 p.m.
    Status: Investigating
    Update: We are investigating an emerging issue with Cloudlets related to requests not going to the origin, primarily for Phased Release and Audience Segmentation. Investigation so far indicates that a third-party service provider is causing the issue. We suspect that this is a recurrence of a previous issue reported at https://www.akamaistatus.com/incidents/5t4xwcl5xwnv. We are actively investigating the issue and will provide another update within 60 minutes. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Updates:

  • Time: May 19, 2024, 1:55 p.m.
    Status: Resolved
    Update: We can confirm that the issue is now resolved as of 18:00 UTC on May 18, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AiKCdmSQG or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
  • Time: May 18, 2024, 10:18 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AiKCdmSQG.
  • Time: May 18, 2024, 6:23 p.m.
    Status: Monitoring
    Update: We have implemented a fix for which we believe may have caused this issue as of 18:00 UTC on May 18, 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AiKCdmSQG. We will continue to monitor to ensure that the impact has been fully mitigated.
  • Time: May 18, 2024, 5:57 p.m.
    Status: Investigating
    Update: We are investigating an emerging issue with a third-party service provider causing intermittent connectivity issues, rebuffering and video playback failures with Edge Delivery. We are working with the service provider and actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Updates:

  • Time: May 14, 2024, 8:20 a.m.
    Status: Resolved
    Update: We can confirm that the issue is now resolved as of 03:15 UTC on 14 May 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AheZIzSQM or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
  • Time: May 14, 2024, 5:28 a.m.
    Status: Monitoring
    Update: We identified an issue with Edge Delivery related to connectivity issues in the Miami location. The issue appears to have happened between around 02:35 UTC and 03:15 UTC on May 14, 2024. Based on current observations, the service has resumed normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AheZIzSQM. We will continue to monitor to ensure that the impact has been fully mitigated.

Updates:

  • Time: May 14, 2024, 2:15 a.m.
    Status: Resolved
    Update: We can confirm that the issue is now resolved as of 2:03 UTC on 14 May, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AheBwtSQE?language=en_US or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
  • Time: May 13, 2024, 11:56 p.m.
    Status: Identified
    Update: We continue work to implement the fix with a new ETA of approximately 2 hours to completion. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AheBwtSQE?language=en_US. We will provide an update once more information becomes available.
  • Time: May 13, 2024, 8:21 p.m.
    Status: Identified
    Update: We continue work to implement the fix with an ETA of approximately 4 hours to completion. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AheBwtSQE?language=en_US. We will provide an update once more information becomes available.
  • Time: May 13, 2024, 7:20 p.m.
    Status: Identified
    Update: We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AheBwtSQE?language=en_US. We will provide another update within the next 60 minutes.
  • Time: May 13, 2024, 6:32 p.m.
    Status: Investigating
    Update: We are investigating an emerging issue with potential Edge HTTPS Delivery connectivity issues. We are actively investigating the issue and will provide another update within the next 60 minutes. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Updates:

  • Time: May 13, 2024, 9:36 a.m.
    Status: Resolved
    Update: We can confirm that the issue is now resolved as of 09:00 UTC on May 13, 2024, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000Ahdb0TSQQ or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
  • Time: May 13, 2024, 8:26 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000Ahdb0TSQQ. We will provide the next update as we make progress.
  • Time: May 13, 2024, 6:51 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000Ahdb0TSQQ. We will provide the next update as we make progress.
  • Time: May 13, 2024, 6:22 a.m.
    Status: Investigating
    Update: We are investigating an issue with Enterprise Application Access (EAA) related to reporting issues. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

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Issues Detected

Frequently Asked Questions - Akamai

Is there a Akamai outage?
The current status of Akamai is: Systems Active
Where can I find the official status page of Akamai?
The official status page for Akamai is here
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