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Is there an Akamai outage?

Akamai status: Systems Active

Last checked: 4 minutes ago

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Akamai outages and incidents

Outage and incident data over the last 30 days for Akamai.

There have been 8 outages or incidents for Akamai in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Akamai

Outlogger tracks the status of these components for Xero:

Account Protector Active
Akamai Identity Cloud Active
Bot Management Active
Client-Side Protection & Compliance (formerly Page Integrity Manager) Active
Edge DNS Active
Prolexic Active
Web Application Firewall Active
Configuration Deployment Active
Content Purge Active
TLS Provisioning Active
Cloudlets Active
Edge Delivery Active
Global Traffic Management Active
Image Management Active
NetStorage Active
Akamai Control Center Active
Case Ticketing Active
Chat Active
Telephony Active
Log Delivery Active
mPulse Active
Reporting Active
SIEM Data feeds Active
Web Security Analytics Active
Akamai MFA Active
Enterprise Application Access Active
Enterprise Application Access: API Service Active
Enterprise Application Access: Configuration Active
Enterprise Application Access: Reporting Active
ETP/SIA: Client Active
ETP/SIA: Configuration Active
ETP/SIA: Connectors Active
ETP/SIA: Name Servers Active
ETP/SIA: Reporting Active
ETP/SIA: Web Proxy Active
Component Status
Active
Account Protector Active
Akamai Identity Cloud Active
Bot Management Active
Client-Side Protection & Compliance (formerly Page Integrity Manager) Active
Edge DNS Active
Prolexic Active
Web Application Firewall Active
Active
Configuration Deployment Active
Content Purge Active
TLS Provisioning Active
Active
Cloudlets Active
Edge Delivery Active
Global Traffic Management Active
Image Management Active
NetStorage Active
Active
Akamai Control Center Active
Case Ticketing Active
Chat Active
Telephony Active
Active
Log Delivery Active
mPulse Active
Reporting Active
SIEM Data feeds Active
Web Security Analytics Active
Active
Akamai MFA Active
Enterprise Application Access Active
Enterprise Application Access: API Service Active
Enterprise Application Access: Configuration Active
Enterprise Application Access: Reporting Active
ETP/SIA: Client Active
ETP/SIA: Configuration Active
ETP/SIA: Connectors Active
ETP/SIA: Name Servers Active
ETP/SIA: Reporting Active
ETP/SIA: Web Proxy Active

Latest Akamai outages and incidents.

View the latest incidents for Akamai and check for official updates:

Updates:

  • Time: Oct. 15, 2024, 9:46 p.m.
    Status: Resolved
    Update: We can confirm that the issue is now resolved as of 18:50 UTC on 15 October 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AyRW9dSQG or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
  • Time: Oct. 15, 2024, 6:58 p.m.
    Status: Monitoring
    Update: We have implemented a fix for this issue as of 18:50 UTC on 15 October 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AyRW9dSQG. We will continue to monitor to ensure that the impact has been fully mitigated.
  • Time: Oct. 15, 2024, 4:13 p.m.
    Status: Investigating
    Update: We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AyRW9dSQG. We will provide the next update as we make progress.
  • Time: Oct. 15, 2024, 3:48 p.m.
    Status: Investigating
    Update: We are investigating an emerging issue with the Akamai Control Center's "Launch Chat" button. Customers will observe that instead of opening the Pre-chat form it is opening the login page, which is hampering the ability to launch chats. We are actively working with our third-party provider to get the issue fixed. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Updates:

  • Time: Oct. 12, 2024, 5:03 p.m.
    Status: Resolved
    Update: We can confirm that the issue is now resolved as of 15:20 on October 12, 2024 and the service has resumed normal operations.
  • Time: Oct. 12, 2024, 2:17 p.m.
    Status: Monitoring
    Update: Our third-party service provider has implemented a fix for which we believe may have caused this issue as of 13:10 on October 12, 2024; based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.
  • Time: Oct. 12, 2024, 11:52 a.m.
    Status: Investigating
    Update: We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AyR5YySQK. We will provide an update within the next 120 minutes.
  • Time: Oct. 12, 2024, 10:21 a.m.
    Status: Investigating
    Update: We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AyR5YySQK. We will provide an update within the next 120 minutes.
  • Time: Oct. 12, 2024, 9:27 a.m.
    Status: Investigating
    Update: We are investigating an emerging issue with a third-party service provider causing issues with case ticketing. We are working with the service provider and actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Updates:

  • Time: Oct. 10, 2024, 3:41 p.m.
    Status: Resolved
    Update: We have identified the cause of the issue, and have implemneted a fix. We can confirm that the issue is now resolved as of 14:40 UTC on October 10, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AyPyS0SQK. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
  • Time: Oct. 10, 2024, 2:30 p.m.
    Status: Investigating
    Update: We continue to investigate the issue and shall provide another update as we progress.
  • Time: Oct. 10, 2024, 2:08 p.m.
    Status: Investigating
    Update: We are investigating an emerging issue with URL Traffic and URL Response reports where there is a data latency after September 30, 2024. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/feed/0D54R0000AyPyS0SQK If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Updates:

  • Time: Oct. 4, 2024, 9:05 a.m.
    Status: Resolved
    Update: We can confirm that the issue is now resolved as of 05:51 UTC on 4 October 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AxkExkSQE or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
  • Time: Oct. 4, 2024, 6:09 a.m.
    Status: Monitoring
    Update: We have implemented a fix for this issue as of 05:51 UTC on 4 October 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AxkExkSQE. We will continue to monitor to ensure that the impact has been fully mitigated.
  • Time: Oct. 4, 2024, 4:26 a.m.
    Status: Identified
    Update: We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AxkExkSQE. We will provide the next update as we make progress.
  • Time: Oct. 4, 2024, 2:09 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AxkExkSQE. We will provide the next update as we make progress.
  • Time: Oct. 4, 2024, 1:28 a.m.
    Status: Investigating
    Update: We are investigating an issue with EdgeWorkers related to errors. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Updates:

  • Time: Oct. 3, 2024, 1:04 p.m.
    Status: Resolved
    Update: We encountered an issue with Edge delivery related to HTTP and HTTPS network traffic transmitted via Singapore with connectivity timeouts. We have rolled back a change which we believe have caused this issue as of 11:48 UTC on October 3, 2024. We can confirm that the issue is now resolved as of 11:55 UTC on October 3, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AxjmSrSQI?language=en_US or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

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Frequently Asked Questions - Akamai

Is there a Akamai outage?
The current status of Akamai is: Systems Active
Where can I find the official status page of Akamai?
The official status page for Akamai is here
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