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Is there an Akamai outage?

Akamai status: Systems Active

Last checked: 30 seconds ago

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Akamai outages and incidents

Outage and incident data over the last 30 days for Akamai.

There have been 8 outages or incidents for Akamai in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Akamai

Outlogger tracks the status of these components for Xero:

Account Protector Active
Akamai Identity Cloud Active
Bot Management Active
Client-Side Protection & Compliance (formerly Page Integrity Manager) Active
Edge DNS Active
Prolexic Active
Web Application Firewall Active
Configuration Deployment Active
Content Purge Active
TLS Provisioning Active
Cloudlets Active
Edge Delivery Active
Global Traffic Management Active
Image Management Active
NetStorage Active
Akamai Control Center Active
Case Ticketing Active
Chat Active
Telephony Active
Log Delivery Active
mPulse Active
Reporting Active
SIEM Data feeds Active
Web Security Analytics Active
Akamai MFA Active
Enterprise Application Access Active
Enterprise Application Access: API Service Active
Enterprise Application Access: Configuration Active
Enterprise Application Access: Reporting Active
ETP/SIA: Client Active
ETP/SIA: Configuration Active
ETP/SIA: Connectors Active
ETP/SIA: Name Servers Active
ETP/SIA: Reporting Active
ETP/SIA: Web Proxy Active
Component Status
Active
Account Protector Active
Akamai Identity Cloud Active
Bot Management Active
Client-Side Protection & Compliance (formerly Page Integrity Manager) Active
Edge DNS Active
Prolexic Active
Web Application Firewall Active
Active
Configuration Deployment Active
Content Purge Active
TLS Provisioning Active
Active
Cloudlets Active
Edge Delivery Active
Global Traffic Management Active
Image Management Active
NetStorage Active
Active
Akamai Control Center Active
Case Ticketing Active
Chat Active
Telephony Active
Active
Log Delivery Active
mPulse Active
Reporting Active
SIEM Data feeds Active
Web Security Analytics Active
Active
Akamai MFA Active
Enterprise Application Access Active
Enterprise Application Access: API Service Active
Enterprise Application Access: Configuration Active
Enterprise Application Access: Reporting Active
ETP/SIA: Client Active
ETP/SIA: Configuration Active
ETP/SIA: Connectors Active
ETP/SIA: Name Servers Active
ETP/SIA: Reporting Active
ETP/SIA: Web Proxy Active

Latest Akamai outages and incidents.

View the latest incidents for Akamai and check for official updates:

Updates:

  • Time: Sept. 24, 2024, 8:51 p.m.
    Status: Resolved
    Update: We can confirm that the issue is now resolved as of 20:20 UTC on September 24, 2024 and the service has resumed normal operations. Customers and partners can view additional details about the incident, by logging in to https://community.akamai.com/customers/s/feed/0D54R0000AwUCLBSQ4 or reaching out to Akamai Support. We thank you for your patience and continued support.
  • Time: Sept. 24, 2024, 5:35 a.m.
    Status: Monitoring
    Update: Our third-party service provider has implemented a fix for this issue as of 02:09 UTC on 24 September 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AwUCLBSQ4. We will continue to monitor to ensure that the impact has been fully mitigated.
  • Time: Sept. 24, 2024, 3:18 a.m.
    Status: Investigating
    Update: We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AwUCLBSQ4. We will provide the next update as we make progress.
  • Time: Sept. 24, 2024, 1:42 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AwUCLBSQ4. We will provide an update within the next 120 minutes.
  • Time: Sept. 24, 2024, 12:02 a.m.
    Status: Investigating
    Update: We are investigating an emerging issue with a third-party service provider causing connection failures with Edge Delivery in the Chennai, India location. We are working with the service provider and actively investigating the issue and will provide another update within the next 120 minutes. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AwUCLBSQ4 If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Updates:

  • Time: Sept. 20, 2024, 5:02 p.m.
    Status: Resolved
    Update: We became aware of an issue with Edge Delivery in India related to service degradation, causing 5xx errors downstream for customers as well as timeout and performance degradation. Akamai's monitoring and alerting systems identified the issue and routed traffic away from the affected data center at 13:20 UTC as designed while we continued to work on fixing the issue. The issue started at 13:15 UTC on September 20, 2024, and we can confirm that the issue was resolved as of 14:25 UTC on September 20, 2024, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AwSjTLSQ0 or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Updates:

  • Time: Sept. 20, 2024, 8:54 a.m.
    Status: Resolved
    Update: We can confirm that the issue is now resolved as of 05:45 UTC on 20 September 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AwSEVySQO or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
  • Time: Sept. 20, 2024, 3:18 a.m.
    Status: Monitoring
    Update: We have implemented a fix for this issue as of 03:00 UTC on 20 September 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AwSEVySQO. We will continue to monitor to ensure that the impact has been fully mitigated.
  • Time: Sept. 20, 2024, 2:09 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AwSEVySQO. We will provide the next update as we make progress.
  • Time: Sept. 20, 2024, 1:22 a.m.
    Status: Investigating
    Update: We are investigating an issue with reporting related to latency. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/feed/0D54R0000AwSEVySQO. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Updates:

  • Time: Sept. 17, 2024, 8:06 p.m.
    Status: Postmortem
    Update: Customers and partners can find an incident summary report, here: [https://community.akamai.com/customers/s/feed/0D54R0000Avf0dQSQQ](https://community.akamai.com/customers/s/feed/0D54R0000Avf0dQSQQ)
  • Time: Sept. 15, 2024, 4:53 p.m.
    Status: Resolved
    Update: We can confirm that the issue is now resolved as of 16:04 UTC on September 15, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000Avf0dQSQQ or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
  • Time: Sept. 15, 2024, 4:41 p.m.
    Status: Monitoring
    Update: We have implemented a fix for this issue as of 16:04 UTC on September 15, 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000Avf0dQSQQ. We will continue to monitor to ensure that the impact has been fully mitigated.
  • Time: Sept. 15, 2024, 3:02 p.m.
    Status: Identified
    Update: We are continuing to implement the fix. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000Avf0dQSQQ. Subsequent updates around mitigation status will be posted as progress is made.
  • Time: Sept. 15, 2024, 1:27 p.m.
    Status: Identified
    Update: We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000Avf0dQSQQ. We will provide an update within the next 120minutes.
  • Time: Sept. 15, 2024, 12:26 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000Avf0dQSQQ. We will provide an update within the next 120 minutes.
  • Time: Sept. 15, 2024, 12:22 p.m.
    Status: Identified
    Update: We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000Avf0dQSQQ. We will provide an update within the next 120 minutes.
  • Time: Sept. 15, 2024, 10:34 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000Avf0dQSQQ We will provide an update within the next 120 minutes.
  • Time: Sept. 15, 2024, 9:45 a.m.
    Status: Investigating
    Update: We are investigating an issue with our Secure Edge Delivery Network where end users of customers with two tier configuration setup may experience 503 errors while accessing content. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Updates:

  • Time: Sept. 17, 2024, 11:15 p.m.
    Status: Resolved
    Update: We can confirm that the issue is now resolved as of 19:33 UTC on September 6th, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
  • Time: Sept. 6, 2024, 9:54 p.m.
    Status: Monitoring
    Update: We became aware of an issue with Edge Delivery related to service degradation in the form of timeouts towards the traffic directed to this one specific Datacenter in Newark NJ, causing a 5xx errors downstream for customers. The issue started at 18:06 UTC on September 6th, 2024. We can confirm that the issue is now resolved as of 19:33 UTC on September 6th, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

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Frequently Asked Questions - Akamai

Is there a Akamai outage?
The current status of Akamai is: Systems Active
Where can I find the official status page of Akamai?
The official status page for Akamai is here
How can I get notified if Akamai is down or experiencing an outage?
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