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Is there an Akamai outage?

Akamai status: Systems Active

Last checked: 9 minutes ago

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Akamai outages and incidents

Outage and incident data over the last 30 days for Akamai.

There have been 9 outages or incidents for Akamai in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Akamai

Outlogger tracks the status of these components for Xero:

Account Protector Active
Akamai Identity Cloud Active
Bot Management Active
Client-Side Protection & Compliance (formerly Page Integrity Manager) Active
Edge DNS Active
Prolexic Active
Web Application Firewall Active
Configuration Deployment Active
Content Purge Active
TLS Provisioning Active
Cloudlets Active
Edge Delivery Active
Global Traffic Management Active
Image Management Active
NetStorage Active
Akamai Control Center Active
Case Ticketing Active
Chat Active
Telephony Active
Log Delivery Active
mPulse Active
Reporting Active
SIEM Data feeds Active
Web Security Analytics Active
Akamai MFA Active
Enterprise Application Access Active
Enterprise Application Access: API Service Active
Enterprise Application Access: Configuration Active
Enterprise Application Access: Reporting Active
ETP/SIA: Client Active
ETP/SIA: Configuration Active
ETP/SIA: Connectors Active
ETP/SIA: Name Servers Active
ETP/SIA: Reporting Active
ETP/SIA: Web Proxy Active
Component Status
Active
Account Protector Active
Akamai Identity Cloud Active
Bot Management Active
Client-Side Protection & Compliance (formerly Page Integrity Manager) Active
Edge DNS Active
Prolexic Active
Web Application Firewall Active
Active
Configuration Deployment Active
Content Purge Active
TLS Provisioning Active
Active
Cloudlets Active
Edge Delivery Active
Global Traffic Management Active
Image Management Active
NetStorage Active
Active
Akamai Control Center Active
Case Ticketing Active
Chat Active
Telephony Active
Active
Log Delivery Active
mPulse Active
Reporting Active
SIEM Data feeds Active
Web Security Analytics Active
Active
Akamai MFA Active
Enterprise Application Access Active
Enterprise Application Access: API Service Active
Enterprise Application Access: Configuration Active
Enterprise Application Access: Reporting Active
ETP/SIA: Client Active
ETP/SIA: Configuration Active
ETP/SIA: Connectors Active
ETP/SIA: Name Servers Active
ETP/SIA: Reporting Active
ETP/SIA: Web Proxy Active

Latest Akamai outages and incidents.

View the latest incidents for Akamai and check for official updates:

Updates:

  • Time: July 30, 2024, 4:20 p.m.
    Status: Resolved
    Update: We can confirm that the issue is now resolved as of 11:06 UTC on July 30, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AqP9e4SQC?language=en_US or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
  • Time: July 30, 2024, noon
    Status: Investigating
    Update: We continue to investigate the issue and will provide another update as we progress.
  • Time: July 30, 2024, 11:37 a.m.
    Status: Investigating
    Update: We are investigating an emerging issue with mPulse related to real-time dashboards with delay in dashboards and alerting. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/feed/0D54R0000AqP9e4SQC?language=en_US If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Updates:

  • Time: Aug. 6, 2024, 4:56 p.m.
    Status: Postmortem
    Update: Customers and partners can find an incident summary report, here: [https://community.akamai.com/customers/s/feed/0D54R0000Ar96q0SQA](https://community.akamai.com/customers/s/feed/0D54R0000Ar96q0SQA)
  • Time: Aug. 5, 2024, 6:30 p.m.
    Status: Resolved
    Update: We can confirm that the issue is now resolved as of 19:30 UTC on August 3, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AqP9jFSQS or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
  • Time: Aug. 2, 2024, 4:37 p.m.
    Status: Monitoring
    Update: We are currently monitoring the rotation of affected certificates in collaboration with our customers. Customers with pending validation or approval steps with DigiCert or Akamai are encouraged to act as soon as possible. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AqP9jFSQS.
  • Time: July 31, 2024, 5:42 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AqP9jFSQS. We will provide an update as progress is made.
  • Time: July 31, 2024, 1:28 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AqP9jFSQS. We will provide an update as progress is made.
  • Time: July 30, 2024, 11:51 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AqP9jFSQS. We will provide an update as progress is made.
  • Time: July 30, 2024, 8:10 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AqP9jFSQS. We will provide an update as progress is made.
  • Time: July 30, 2024, 6:53 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AqP9jFSQS. We will provide an update as progress is made.
  • Time: July 30, 2024, 4:12 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AqP9jFSQS. We will provide an update as progress is made.
  • Time: July 30, 2024, 11:17 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: July 30, 2024, 11:17 a.m.
    Status: Identified
    Update: Akamai has been made aware of a DigiCert announcement (https://www.digicert.com/support/certificate-revocation-incident) where a subset of DigiCert certificates that violate the CA/Browser guidelines will be revoked. The revocation will take place at 19:30 UTC on July 30, 2024. Akamai has identified a list of Akamai-managed certificates that will be revoked. Note that this is a small percentage of overall DigiCert certificates managed in Akamai's Certificate Provisioning System. If your certificate is in Akamai's list, you will see an advisory on Akamai Control Center (Top right corner "Notifications") titled "DigiCert certificate revocation event". This includes details around actions Akamai will take and actions that customers should take. If you do not see an advisory, there is no action needed on your Akamai-managed certificates in CPS. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AqP9jFSQS. We will provide an update as progress is made.

Updates:

  • Time: July 27, 2024, 3:59 a.m.
    Status: Resolved
    Update: We can confirm that the issue is now resolved as of 00:30 UTC on July 27, 2024, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AqNdiASQS or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
  • Time: July 27, 2024, 12:43 a.m.
    Status: Identified
    Update: We have identified the cause of the issue and rolled back a release which we believe may have caused this issue as of 00:30 UTC on July 27, 2024. We will continue to monitor to ensure that the impact has been fully mitigated and will provide another update as progress is made.
  • Time: July 27, 2024, 12:20 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AqNdiASQS. We will provide another update within the next 60 minutes.
  • Time: July 26, 2024, 11:53 p.m.
    Status: Investigating
    Update: We are investigating an emerging issue with Account Protector where data sent internally for logging may be missing one segment. We are troubleshooting the issue and will provide another update within the next 30 minutes. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Updates:

  • Time: July 22, 2024, 4:31 p.m.
    Status: Resolved
    Update: We can confirm that the issue is now resolved as of 13:11 UTC on July 22, 2024, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000Apn2jqSQA or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
  • Time: July 22, 2024, 2:56 p.m.
    Status: Monitoring
    Update: We are continuing to monitor to ensure that the impact has been fully mitigated. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000Apn2jqSQA
  • Time: July 22, 2024, 2:14 p.m.
    Status: Monitoring
    Update: We identified an issue with Web Security Analytics where some customers might have observed errors while loading the application between 12:39 and 13:11 UTC on July 22, 2024. We have implemented a fix for this issue; based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Updates:

  • Time: July 18, 2024, 12:46 p.m.
    Status: Resolved
    Update: We can confirm that the issue is now resolved as of 12:20 UTC on 18 July 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000ApF8OhSQK or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
  • Time: July 18, 2024, 6:54 a.m.
    Status: Investigating
    Update: We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000ApF8OhSQK. We will provide the next update as we make progress.
  • Time: July 18, 2024, 6:23 a.m.
    Status: Investigating
    Update: We are investigating an emerging issue with telephony service related to issues with Singapore support numbers. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

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Issues Detected

Frequently Asked Questions - Akamai

Is there a Akamai outage?
The current status of Akamai is: Systems Active
Where can I find the official status page of Akamai?
The official status page for Akamai is here
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