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Is there an Zix | AppRiver outage?

Zix | AppRiver status: Systems Active

Last checked: 8 minutes ago

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Zix | AppRiver outages and incidents

Outage and incident data over the last 30 days for Zix | AppRiver.

There have been 3 outages or incidents for Zix | AppRiver in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Zix | AppRiver

Outlogger tracks the status of these components for Xero:

CloudAlly Backup Active
Datacenter Active
DNS Hosting Active
Office 365 Active
Erado Archiving Active
Information Archive / ZCP Active
Legacy Archive / ZixArchive Active
Billing Area Active
Customer Portal Active
Partner Portal Active
ZixCentral Active
Legacy Continuty Active
Secure Cloud Email Continuity Active
EMP/DeliverySlip Active
Erado SecureMail (ESM) Active
Hosted SMB Active
Hosted ZixGateway Active
Secure Cloud Email Encryption (AEE/ZEE) Active
ZixPortal Active
Exchange 2013/2016+ (EXG7) Active
Live Chat Active
Phone System Active
Support Ticketing System Active
Email Threat Protection Active
Zix Protect/Spam Stops Here Active
Component Status
CloudAlly Backup Active
Datacenter Active
DNS Hosting Active
Office 365 Active
Active
Erado Archiving Active
Information Archive / ZCP Active
Legacy Archive / ZixArchive Active
Active
Billing Area Active
Customer Portal Active
Partner Portal Active
ZixCentral Active
Active
Legacy Continuty Active
Secure Cloud Email Continuity Active
Active
EMP/DeliverySlip Active
Erado SecureMail (ESM) Active
Hosted SMB Active
Hosted ZixGateway Active
Secure Cloud Email Encryption (AEE/ZEE) Active
ZixPortal Active
Active
Exchange 2013/2016+ (EXG7) Active
Active
Live Chat Active
Phone System Active
Support Ticketing System Active
Active
Email Threat Protection Active
Zix Protect/Spam Stops Here Active

Latest Zix | AppRiver outages and incidents.

View the latest incidents for Zix | AppRiver and check for official updates:

Updates:

  • Time: Oct. 11, 2024, 1:25 p.m.
    Status: Resolved
    Update: Microsoft has resolved this incident.
  • Time: Oct. 10, 2024, 6:43 p.m.
    Status: Monitoring
    Update: Posted by Microsoft: Users' calls routed through Auto attendants and Call queues within Microsoft Teams may have failed. Any user who attempted to make calls routed through Auto attendants and Call queues within Microsoft Teams may have been impacted. Root cause - Auto attendant and Call queue call routed call requests were being routed to an unhealthy portion of service infrastructure, resulting in impact. Update - We've routed the affected call requests to a healthy portion of service infrastructure and confirmed through monitoring service telemetry that impact has been remediated.

Updates:

  • Time: Oct. 11, 2024, 1:27 p.m.
    Status: Resolved
    Update: Microsoft has resolved this incident.
  • Time: Oct. 10, 2024, 6:44 p.m.
    Status: Monitoring
    Update: Updated from Microsoft: We’ve applied a configuration update and our testing indicates that this action has successfully mitigated impact. However, affected users will need to take action to apply the changes we’ve made and remediate the problem: - Outlook client and app users should restart their client or app to apply our changes. Outlook desktop client users may need to perform this action twice due to caching issues. - Outlook on the web users should refresh their sessions. If that does not mitigate the issue, users are encouraged to clear their browser cache and refresh their Outlook on the web session.
  • Time: Oct. 10, 2024, 5:26 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 10, 2024, 5:26 p.m.
    Status: Investigating
    Update: Service Alert posted by Microsoft: Users may notice Outlook using an increased amount of system resources, causing the client to freeze or crash. Impact is predominately to the Outlook client, though users of any connection method including Outlook on the web and Outlook mobile apps may be affected. Our investigation is presently focused on an issue affecting a separate portion of our service infrastructure as the likely cause of impact. We’re working on a potential solution and are preparing to apply a targeted configuration update that we suspect will alleviate the impact.

Updates:

  • Time: Oct. 8, 2024, 11:18 a.m.
    Status: Resolved
    Update: All backlogs of emails have been delivered. We do apologize for any inconvenience.
  • Time: Oct. 7, 2024, 8:14 p.m.
    Status: Monitoring
    Update: A fix was put into place seems to have addressed the delays. No new emails should be delayed however the ones that were backlogged during the high severity issue are starting to process out to the intended recipient. We will keep this alert in monitoring and once all queues are cleared we will resolve. If you have current examples that are still delayed it is encouraged to contact support.
  • Time: Oct. 7, 2024, 7:38 p.m.
    Status: Monitoring
    Update: More servers were brought into the mix to handle all NEW email traffic. The servers having the issue have been removed from the pool of accepting new emails to allow them to process the email on them. Investigation continues to determine what caused the problem.
  • Time: Oct. 7, 2024, 6:24 p.m.
    Status: Identified
    Update: The investigation into the resolution is still on-going.
  • Time: Oct. 7, 2024, 5:04 p.m.
    Status: Identified
    Update: Our engineers have identified the cause of the delays in emails. They are investigating how to resolve it. More updates to come as they become available. We have raised the severity of the issue.
  • Time: Oct. 7, 2024, 3:14 p.m.
    Status: Investigating
    Update: We have been made aware of email delays in our Secure cloud Encryption servers. We have raised a high severity and are investigating. We will update this alert as we get more information from our backend engineers.

Updates:

  • Time: Oct. 3, 2024, 12:48 p.m.
    Status: Resolved
    Update: Good Morning, Our engineers have monitored the network and traffic throughout the night, and everything is stable. All queues cleared and message traffic was back to normal by 9:20pm CST.
  • Time: Oct. 3, 2024, 1:38 a.m.
    Status: Monitoring
    Update: The service is restored following the commercial vendor (Lumens) bringing the circuit up after completion of repairs at 20:07 Central Time. Portals have been verified to be accessible and mail queues are being consumed quickly.
  • Time: Oct. 3, 2024, 1:15 a.m.
    Status: Monitoring
    Update: The commercial vendor has completed their repairs. We will continue to monitor this for the next 12 hours and mark this status as resolved if no issues resurface.
  • Time: Oct. 3, 2024, 1:01 a.m.
    Status: Identified
    Update: The commercial vendor has updated our team that they are repairing the circuit. Our engineers are still working on the rerouting of traffic.
  • Time: Oct. 3, 2024, 12:02 a.m.
    Status: Identified
    Update: Our team has received an update from the commercial vendor and there is a fiber circuit cut in Alabama. The commercial vendor is giving a 2-hour ETA. Our engineers will continue the work on the reroute to hopefully restore the connection before the 2 hours.
  • Time: Oct. 2, 2024, 11:53 p.m.
    Status: Identified
    Update: Our engineers are still working on the circuit issue with the commercial vendor as well as they are working on the backend rerouting.
  • Time: Oct. 2, 2024, 10:46 p.m.
    Status: Identified
    Update: Our engineering team has located the issue and are actively working to resolve the issue.
  • Time: Oct. 2, 2024, 9:14 p.m.
    Status: Investigating
    Update: We are investigating an issue with the ZixPortal's not loading and have raised a high severity issue. The engineers are investigating as to what has occurred and are diligently working to resolve the issue.

Updates:

  • Time: Oct. 2, 2024, 9:11 p.m.
    Status: Resolved
    Update: There was a delay in message ingestion in the ZixMT DLP system that prevented messages from showing up in DLP reporting and with messages being delayed for outbound processing. The issue has been resolved.

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Frequently Asked Questions - Zix | AppRiver

Is there a Zix | AppRiver outage?
The current status of Zix | AppRiver is: Systems Active
Where can I find the official status page of Zix | AppRiver?
The official status page for Zix | AppRiver is here
How can I get notified if Zix | AppRiver is down or experiencing an outage?
To get notified of any status changes to Zix | AppRiver, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Zix | AppRiver every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Zix | AppRiver do?
AppRiver, an OpenText company, offers productivity, compliance, and resiliency tools to help MSPs and SMBs transform their business profitably as a Microsoft Solutions Partner.

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