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Is there an Zix | AppRiver outage?

Zix | AppRiver status: Systems Active

Last checked: 5 minutes ago

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Zix | AppRiver outages and incidents

Outage and incident data over the last 30 days for Zix | AppRiver.

There have been 3 outages or incidents for Zix | AppRiver in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Zix | AppRiver

Outlogger tracks the status of these components for Xero:

CloudAlly Backup Active
Datacenter Active
DNS Hosting Active
Office 365 Active
Erado Archiving Active
Information Archive / ZCP Active
Legacy Archive / ZixArchive Active
Billing Area Active
Customer Portal Active
Partner Portal Active
ZixCentral Active
Legacy Continuty Active
Secure Cloud Email Continuity Active
EMP/DeliverySlip Active
Erado SecureMail (ESM) Active
Hosted SMB Active
Hosted ZixGateway Active
Secure Cloud Email Encryption (AEE/ZEE) Active
ZixPortal Active
Exchange 2013/2016+ (EXG7) Active
Live Chat Active
Phone System Active
Support Ticketing System Active
Email Threat Protection Active
Zix Protect/Spam Stops Here Active
Component Status
CloudAlly Backup Active
Datacenter Active
DNS Hosting Active
Office 365 Active
Active
Erado Archiving Active
Information Archive / ZCP Active
Legacy Archive / ZixArchive Active
Active
Billing Area Active
Customer Portal Active
Partner Portal Active
ZixCentral Active
Active
Legacy Continuty Active
Secure Cloud Email Continuity Active
Active
EMP/DeliverySlip Active
Erado SecureMail (ESM) Active
Hosted SMB Active
Hosted ZixGateway Active
Secure Cloud Email Encryption (AEE/ZEE) Active
ZixPortal Active
Active
Exchange 2013/2016+ (EXG7) Active
Active
Live Chat Active
Phone System Active
Support Ticketing System Active
Active
Email Threat Protection Active
Zix Protect/Spam Stops Here Active

Latest Zix | AppRiver outages and incidents.

View the latest incidents for Zix | AppRiver and check for official updates:

Updates:

  • Time: Sept. 26, 2024, 6:58 p.m.
    Status: Resolved
    Update: The delays have been rectified. If you are still experiencing an issue please contact support.
  • Time: Sept. 26, 2024, 4:59 p.m.
    Status: Investigating
    Update: We are currently investigating mail delays in our Secure cloud email encryption environment. A high severity ticket has been raised and the engineers are currently investigating.

Updates:

  • Time: Sept. 26, 2024, 1:41 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 25, 2024, 7:59 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Sept. 25, 2024, 7:59 p.m.
    Status: Monitoring
    Update: We are seeing the affected users' connections restored, we will continue to monitor the HEX platform.
  • Time: Sept. 25, 2024, 4:03 p.m.
    Status: Investigating
    Update: Reports of HEX users unable to connect to Outlook or OWA. Engineering team is currently investigating.

Updates:

  • Time: Sept. 24, 2024, 9:10 p.m.
    Status: Resolved
    Update: Our engineers have located the issue and resolved the problem so that the system can be returned to operational status.
  • Time: Sept. 24, 2024, 7:57 p.m.
    Status: Investigating
    Update: We have rerouted mail flow to other servers and are continuing to troubleshoot underlying issue.
  • Time: Sept. 24, 2024, 7:56 p.m.
    Status: Investigating
    Update: We are currently investigating reported issue with Erado secure not being sent to recipients.

Updates:

  • Time: Sept. 12, 2024, 2:58 p.m.
    Status: Resolved
    Update: The issues has been resolved. If you are still experiencing an issue please reach out to support.
  • Time: Sept. 12, 2024, 1:42 p.m.
    Status: Investigating
    Update: We are aware that when attempting to access the Archiving tab in Secure Cloud users are being presented with an Error 500 message. Our engineer's have been made aware and they are actively investigating.

Updates:

  • Time: Sept. 12, 2024, 5:25 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 12, 2024, 2:37 p.m.
    Status: Monitoring
    Update: Update from Microsoft: After an extended period of monitoring our network telemetry, we've confirmed the issue is now resolved. Root cause - A third-party Internet Service Provider (ISP) made a change within their managed-environment which resulted in impact. Next Steps - - We're working with the third-party ISP to better understand the issue, and develop improved resiliencies where possible. This is the final update for this incident.
  • Time: Sept. 12, 2024, 1:24 p.m.
    Status: Investigating
    Update: More Info from Microsoft: Impacted Microsoft 365 services and applications include, but aren't limited to: - Microsoft Teams - Exchange Online - SharePoint Online
  • Time: Sept. 12, 2024, 1:06 p.m.
    Status: Investigating
    Update: Update from Microsoft: We're reviewing network telemetry logs to identify the root cause of the issue and develop our remediation plan.
  • Time: Sept. 12, 2024, 12:37 p.m.
    Status: Investigating
    Update: Post from Microsoft: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.

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Frequently Asked Questions - Zix | AppRiver

Is there a Zix | AppRiver outage?
The current status of Zix | AppRiver is: Systems Active
Where can I find the official status page of Zix | AppRiver?
The official status page for Zix | AppRiver is here
How can I get notified if Zix | AppRiver is down or experiencing an outage?
To get notified of any status changes to Zix | AppRiver, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Zix | AppRiver every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Zix | AppRiver do?
AppRiver, an OpenText company, offers productivity, compliance, and resiliency tools to help MSPs and SMBs transform their business profitably as a Microsoft Solutions Partner.

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