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Is there an AppZen outage?

AppZen status: Systems Active

Last checked: 5 minutes ago

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AppZen outages and incidents

Outage and incident data over the last 30 days for AppZen.

There have been 0 outages or incidents for AppZen in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for AppZen

Outlogger tracks the status of these components for Xero:

Advanced Analytics Active
AppZen Support Portal Active
AAA API Active
Invoice Processing Active
Expense Audit Active
Mastermind Analytics Active
Component Status
Advanced Analytics Active
AppZen Support Portal Active
Active
AAA API Active
Invoice Processing Active
Active
Expense Audit Active
Active
Mastermind Analytics Active

Latest AppZen outages and incidents.

View the latest incidents for AppZen and check for official updates:

Updates:

  • Time: June 15, 2021, 11:42 p.m.
    Status: Resolved
    Update: We are glad to inform you that the issue with the delay in auditing expense reports has been resolved. Please keep monitoring the Status Page updates related to the RCA.
  • Time: June 15, 2021, 9:33 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 15, 2021, 9:25 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: June 15, 2021, 8:52 p.m.
    Status: Investigating
    Update: We had observed an issue with report workflow action and it is delaying the report auditing. Our team has been engaged and we are actively working to resolve the issue. We will continue to provide further updates.

Updates:

  • Time: June 15, 2021, 4:20 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 15, 2021, 3:49 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: June 15, 2021, 2:40 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: June 15, 2021, 1:36 p.m.
    Status: Monitoring
    Update: After verifying, we see that the reports are now ingested. Reports continue to be audited by AppZen and the queue is going down. We will continue monitoring and provide further updates. Thank you for your patience and cooperation.
  • Time: June 15, 2021, 12:26 p.m.
    Status: Monitoring
    Update: We had observed an issue with report ingestion and workflow action. We worked with the internal team immediately before updating the status page. Hence this is to inform you about this issue. All pending reports should be ingested within the next 2 hours and everything will be cleared up. This appears to be affecting the Concur customers. We are continually monitoring and we will post a final update on the status soon.

Updates:

  • Time: May 21, 2021, 11:26 p.m.
    Status: Resolved
    Update: As per the latest update, we are happy to confirm that the issue with Mastermind Analytics has been resolved. Please keep monitoring the Status Page updates related to the RCA.
  • Time: May 21, 2021, 10:22 p.m.
    Status: Investigating
    Update: We have identified an issue with Mastermind Analytics. You might not be able to access our product and our team is investigating and working on resolving the issue on high priority. We will continue to provide further updates. We apologize for any inconvenience caused due to this.

Updates:

  • Time: May 17, 2021, 6:28 p.m.
    Status: Postmortem
    Update: We sincerely apologize for the AppZen site not loading issue. We are pleased to inform you that, we have identified the root cause along with remediation for the issue as below. **Root Cause:** A change was implemented to add new infrastructure component and the underlying services were failing to run the services and it caused to load the site contents on AppZen. **Remediation:** We have introduced the process to have new components added in infrastructure only after completing Capability Assessment of underlying services and infrastructure components.
  • Time: May 11, 2021, 7:39 p.m.
    Status: Resolved
    Update: We are happy to inform you that the issue with Expense Audit - Unable to load site contents post log in has been resolved.
  • Time: May 11, 2021, 3:32 p.m.
    Status: Monitoring
    Update: A fix has been identified within the issue for the Expense Audit application and the issue is resolved now. We keep monitoring the status of this issue. We continue to provide further updates.
  • Time: May 11, 2021, 2:39 p.m.
    Status: Investigating
    Update: We have identified an issue with Expense Audit and unable to load the AppZen post-login for the US region. You might not be able to access our product and our team is investigating and working on resolving the issue on high priority. We will continue to provide further updates. We apologize for any inconvenience caused due to this.

Updates:

  • Time: April 22, 2021, 9:29 p.m.
    Status: Postmortem
    Update: We sincerely apologize for the access issue with the AppZen. We have identified the root cause along with remediation for the issue as below. **Root Cause:** The load balancer \(LB\) certificate was expired for all environments. It was using an older imported certificate, which expired on 04/18/2021. Hence while logging in we were getting a Bad Gateway error.  **Remediation:** We have put a process in place in which there is an automated renewal of site certificates in order to avoid this issue in the future.
  • Time: April 18, 2021, 10:37 a.m.
    Status: Resolved
    Update: As per the latest update, we are happy to confirm that the access issue with AppZen has been resolved.
  • Time: April 18, 2021, 9:35 a.m.
    Status: Investigating
    Update: We have identified an issue with accessing AppZen Expense Audit. You might not be able to access our product and our team is investigating and working on resolving the issue on high priority. We will continue to provide further updates. We apologize for any inconvenience caused due to this.

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Frequently Asked Questions - AppZen

Is there a AppZen outage?
The current status of AppZen is: Systems Active
Where can I find the official status page of AppZen?
The official status page for AppZen is here
How can I get notified if AppZen is down or experiencing an outage?
To get notified of any status changes to AppZen, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of AppZen every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does AppZen do?
AppZen AI streamlines finance team processes, automates spend approvals, reduces spend, and ensures policy compliance.

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