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Is there an SLI outage?

SLI status: Systems Active

Last checked: 9 minutes ago

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SLI outages and incidents

Outage and incident data over the last 30 days for SLI.

There have been 0 outages or incidents for SLI in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SLI

Outlogger tracks the status of these components for Xero:

AWS cloudfront Active
AWS ec2-eu-west-2 Active
AWS ec2-us-east-1 Active
AWS route53-ap-southeast-1 Active
AWS route53-ap-southeast-2 Active
Google Cloud Platform Cloud Spanner Active
Google Cloud Platform Google BigQuery Active
Google Cloud Platform Google Cloud Dataflow Active
Google Cloud Platform Google Cloud Datastore Active
Google Cloud Platform Google Cloud DNS Active
Google Cloud Platform Google Compute Engine Active
Google Cloud Platform Google Kubernetes Engine Active
MyAlerts Active
Commerce Console (aka SLI Tools) Active
SLI CDN Active
SLI Demo SearchCluster Active
SLI Recommendations Engine Active
SLI Reports service Active
SLI SearchBuilder Active
SLI Search Cluster AU Active
SLI Search Cluster UK Active
SLI Search Cluster US Active
SLI Staging SearchBuilder Active
SLI Staging SearchCluster Active
SLI Staging TemplateBuilder Active
SLI TemplateBuilder Active
Component Status
AWS cloudfront Active
AWS ec2-eu-west-2 Active
AWS ec2-us-east-1 Active
AWS route53-ap-southeast-1 Active
AWS route53-ap-southeast-2 Active
Google Cloud Platform Cloud Spanner Active
Google Cloud Platform Google BigQuery Active
Google Cloud Platform Google Cloud Dataflow Active
Google Cloud Platform Google Cloud Datastore Active
Google Cloud Platform Google Cloud DNS Active
Google Cloud Platform Google Compute Engine Active
Google Cloud Platform Google Kubernetes Engine Active
MyAlerts Active
Active
Commerce Console (aka SLI Tools) Active
SLI CDN Active
SLI Demo SearchCluster Active
SLI Recommendations Engine Active
SLI Reports service Active
SLI SearchBuilder Active
SLI Search Cluster AU Active
SLI Search Cluster UK Active
SLI Search Cluster US Active
SLI Staging SearchBuilder Active
SLI Staging SearchCluster Active
SLI Staging TemplateBuilder Active
SLI TemplateBuilder Active

Latest SLI outages and incidents.

View the latest incidents for SLI and check for official updates:

Updates:

  • Time: Feb. 11, 2021, 6:55 p.m.
    Status: Resolved
    Update: 10:07 AM UTC siteuptime reported several failing sites 10:14 AM UTC failure escalated by EY support 10:15 AM UTC failed sites identified as belonging to UK4 10:20 AM UTC the cause of the outage identified as localbrain process simultaneously dying on all UK4 machines, reboot attempted, customer sites started to become accessible again 10:40 AM UTC localbrain on some machines took > 30 minutes to restart
  • Time: Feb. 11, 2021, 6:54 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Feb. 11, 2021, 6:21 p.m.
    Status: Resolved
    Update: 12:29 PM UTC the outage started 12:33 PM UTC the first machine is restored to working state 1:14 PM UTC all UK4 machines are restored to working state
  • Time: Feb. 11, 2021, 6:21 p.m.
    Status: Investigating
    Update: the first machine is restored to working state
  • Time: Feb. 11, 2021, 6:21 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Dec. 14, 2020, 11:29 p.m.
    Status: Resolved
    Update: After receiving feedback from customers that functionality is back, and having observed the Template Builder infrastructure behave properly for several hours now, this issue is deemed as resolved.
  • Time: Dec. 14, 2020, 7:23 p.m.
    Status: Monitoring
    Update: A wrongful configuration of name resolution was identified which affected different parts of Template Build to interact between each other and with the rest of the SLI Infrastructure. This was exacerbated by the outage that Google Services had during early hours of the US timezones, on December 14th. SLI Systems rely on Google's DNS services to provide redundancy on internal and external name resolution. The relevant DNS configuration was reviewed and fixed, and Template Builder services are reportedly coming back online. It will take another 45 minutes to an hour for them to be fully available and automatic deploys to be happening again. The issue continues to be monitored by the Infrastructure and Engineering Teams.
  • Time: Dec. 14, 2020, 6:10 p.m.
    Status: Investigating
    Update: Issues with Template Builder infrastructure have been detected and are under investigation. At this moment both automatic and manual building of templates is being affected, with not new pages being built. The Infrastructure and Engineering Teams are actively working on the case.

Updates:

  • Time: Nov. 23, 2020, 6:42 p.m.
    Status: Resolved
    Update: No further issues have been identified nor reported on the availability and performance of the SLI Tools Console. This incident is deemed as resolved.
  • Time: Nov. 23, 2020, 1:32 p.m.
    Status: Monitoring
    Update: The SLI Commerce Console is one more time available. Infrastructure Staff on duty continues to monitor the availability of the different tools and services provided by the Commerce Console.
  • Time: Nov. 23, 2020, 1:11 p.m.
    Status: Investigating
    Update: The SLI Commerce Console is not available. The issue is being investigated by the Infrastructure Staff on duty

Updates:

  • Time: Nov. 22, 2020, 3:29 p.m.
    Status: Resolved
    Update: During the past 24hrs, several performance issues were detected and fixed with the shared storage hosting index feeds. Index building performance is now back to expected levels, with feed processing times under 30 minutes, depending on the case. This incident is deemed resolved.
  • Time: Nov. 21, 2020, 8:16 p.m.
    Status: Monitoring
    Update: The issue with the shared storage has been addressed. Index building performance will continue to be impacted as the backlog of tasks is being worked through. Expect feed processing times to be between 1:30hrs to 2:00hrs while the backlog is processed. Infrastructure staff on duty continues to closely monitor SearchBuilder.
  • Time: Nov. 21, 2020, 4:26 p.m.
    Status: Identified
    Update: An issue has been identified with the shared storage hosting index feeds. As a result is it not possible to upload new feeds, which in turn prevents the generation of updated indexes. Infrastructure Team's staff is working on a fix.

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Frequently Asked Questions - SLI

Is there a SLI outage?
The current status of SLI is: Systems Active
Where can I find the official status page of SLI?
The official status page for SLI is here
How can I get notified if SLI is down or experiencing an outage?
To get notified of any status changes to SLI, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SLI every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SLI do?
12 new software solutions from Avolin have been transitioned to IgniteTech, a business unit within ESW Capital organization.

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