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Is there an Aware outage?

Aware status: Systems Active

Last checked: 4 minutes ago

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Aware outages and incidents

Outage and incident data over the last 30 days for Aware.

There have been 0 outages or incidents for Aware in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Aware

Outlogger tracks the status of these components for Xero:

Authentication & Authorization Active
Data Hold Active
Monitoring Active
Retention Active
Search & Discover Active
User Data Removal Active
Analytics Active
Topic Reports Active
Component Status
Authentication & Authorization Active
Data Hold Active
Monitoring Active
Retention Active
Search & Discover Active
User Data Removal Active
Active
Analytics Active
Topic Reports Active

Latest Aware outages and incidents.

View the latest incidents for Aware and check for official updates:

Updates:

  • Time: March 28, 2024, 3:41 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 28, 2024, 3:15 p.m.
    Status: Investigating
    Update: Users are currently unable to access Aware. We are currently investigating this issue.

Updates:

  • Time: Sept. 16, 2022, 12:21 a.m.
    Status: Resolved
    Update: The Microsoft Azure hosted database issue has been resolved.
  • Time: Sept. 15, 2022, 7:24 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 15, 2022, 5:02 p.m.
    Status: Identified
    Update: The issue has been identified and impacted customers will experience intermittent issues with logging into Aware. We are working on a fix with Microsoft.

Updates:

  • Time: Sept. 9, 2022, 11:50 a.m.
    Status: Resolved
    Update: The Microsoft Azure hosted database outage has been resolved. We have confirmed that there is no data loss.
  • Time: Sept. 8, 2022, 11:29 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.

Updates:

  • Time: Sept. 2, 2022, 11:24 a.m.
    Status: Resolved
    Update: The Microsoft Azure hosted database outage has been resolved. We have confirmed that there is no data loss. Aware is mostly operational, conversation context in Monitoring and Search & Discover is delayed and will not display until processing is complete.
  • Time: Sept. 1, 2022, 10:27 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 1, 2022, 2:16 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Sept. 1, 2022, 12:52 p.m.
    Status: Identified
    Update: The issue has been identified as an outage on one of our Microsoft Azure hosted databases. This issue is not impacting all Aware customers. Currently customers are unable to access their Aware environment. We understand the urgency of this situation, as Aware provides business critical functionality. It has been escalated internally at Aware and we can assure you that Microsoft is prioritizing a fix. Aware services are not working due to the outage, this means: • Monitoring is not triggering Events • Retention is not purging data per your defined Policy • Data during the outage has not been ingested into the Aware Archive

Updates:

  • Time: Sept. 1, 2022, 10:51 a.m.
    Status: Resolved
    Update: The Microsoft Azure hosted database outage has been resolved. We have confirmed that there is no data loss. Aware functionality will operate as expected.
  • Time: Aug. 31, 2022, 9:04 p.m.
    Status: Monitoring
    Update: A fix has been implemented by Microsoft. Aware is closely monitoring all activity. We have confirmed that there is no data loss. Once the database is functioning as expected, there will be a delay on content ingestion while Aware catches up to the current day and time. From there, all Aware functionality will operate as expected.
  • Time: Aug. 31, 2022, 4:37 p.m.
    Status: Identified
    Update: The issue has been identified as an outage on one of our Microsoft Azure hosted databases. This issue is not impacting all Aware customers. Currently customers are unable to access their Aware environment. We understand the urgency of this situation, as Aware provides business critical functionality. It has been escalated internally at Aware and we can assure you that Microsoft is prioritizing a fix. Aware services are not working due to the outage, this means: • Monitoring is not triggering Events • Retention is not purging data per your defined Policy • Data during the outage has not been ingested into the Aware Archive
  • Time: Aug. 31, 2022, 1:25 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is impacting the ability to log into Aware.

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Frequently Asked Questions - Aware

Is there a Aware outage?
The current status of Aware is: Systems Active
Where can I find the official status page of Aware?
The official status page for Aware is here
How can I get notified if Aware is down or experiencing an outage?
To get notified of any status changes to Aware, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Aware every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Aware do?
Aware provides real-time insights from digital conversation data on Slack, Teams, Zoom, and other platforms to deliver organizational intelligence and identify potential risks.

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