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Is there an Basiq outage?

Basiq status: Systems Active

Last checked: 14 seconds ago

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Basiq outages and incidents

Outage and incident data over the last 30 days for Basiq.

There have been 3 outages or incidents for Basiq in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Basiq

Outlogger tracks the status of these components for Xero:

APIs Active
CDR Connectors Active
Dashboard Active
Documentation Active
Web Connectors Active
Website Active
Component Status
APIs Active
CDR Connectors Active
Dashboard Active
Documentation Active
Web Connectors Active
Website Active

Latest Basiq outages and incidents.

View the latest incidents for Basiq and check for official updates:

Updates:

  • Time: March 2, 2023, 7 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 24, 2023, 5:56 a.m.
    Status: Monitoring
    Update: Issue with the accounts fetch for ING has mostly resolved. However, we are closely monitoring the situation to ensure that there are no further disruptions. We are continuing to work with ING to investigate the root cause of the problem and prevent it from occurring in the future. We appreciate your patience and understanding, and we will provide additional updates as soon as possible. Thank you.
  • Time: Feb. 23, 2023, 5:29 a.m.
    Status: Identified
    Update: Basiq is currently facing difficulties retrieving data from the Data Holder's Open Banking accounts API endpoints through ING's platform. Our team has promptly escalated the matter to ING, and they are currently conducting a thorough investigation to identify the root cause of the problem.

Updates:

  • Time: March 2, 2023, 7 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 24, 2023, 5:56 a.m.
    Status: Monitoring
    Update: Issue with the accounts fetch for ING has mostly resolved. However, we are closely monitoring the situation to ensure that there are no further disruptions. We are continuing to work with ING to investigate the root cause of the problem and prevent it from occurring in the future. We appreciate your patience and understanding, and we will provide additional updates as soon as possible. Thank you.
  • Time: Feb. 23, 2023, 5:29 a.m.
    Status: Identified
    Update: Basiq is currently facing difficulties retrieving data from the Data Holder's Open Banking accounts API endpoints through ING's platform. Our team has promptly escalated the matter to ING, and they are currently conducting a thorough investigation to identify the root cause of the problem.

Updates:

  • Time: Feb. 27, 2023, 4:58 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 24, 2023, 6:08 a.m.
    Status: Monitoring
    Update: PCCU has identified the root cause of the issue and released a tactical fix to address it last night. We will continue to monitor the situation closely to ensure that there are no further disruptions.
  • Time: Feb. 23, 2023, 5:18 a.m.
    Status: Identified
    Update: ADR providers such as Basiq are encountering challenges in retrieving transactions from the Data Holder's Open Banking transactions API endpoints. Our team has proactively escalated this issue to PCCU, and they are presently conducting an investigation into the matter.

Updates:

  • Time: Feb. 27, 2023, 4:58 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 24, 2023, 6:08 a.m.
    Status: Monitoring
    Update: PCCU has identified the root cause of the issue and released a tactical fix to address it last night. We will continue to monitor the situation closely to ensure that there are no further disruptions.
  • Time: Feb. 23, 2023, 5:18 a.m.
    Status: Identified
    Update: ADR providers such as Basiq are encountering challenges in retrieving transactions from the Data Holder's Open Banking transactions API endpoints. Our team has proactively escalated this issue to PCCU, and they are presently conducting an investigation into the matter.

Updates:

  • Time: Feb. 22, 2023, 4:32 a.m.
    Status: Resolved
    Update: This incident has been resolved. Please reach out to [email protected] if you have any questions or concerns.
  • Time: Feb. 22, 2023, 4:32 a.m.
    Status: Resolved
    Update: This incident has been resolved. Please reach out to [email protected] if you have any questions or concerns.
  • Time: Feb. 21, 2023, 9:26 p.m.
    Status: Monitoring
    Update: Thank you all for your patience. We have successfully connected to the new ING data holder overnight. The new ING platform seems to be functioning well with upgrades to full features such as Joint accounts and a working consent dashboard. Would you please turn the ING OB connector back on in your BASIQ Dashboard and confirm the same. Any queries? Please reach out to [email protected]
  • Time: Feb. 21, 2023, 9:26 p.m.
    Status: Monitoring
    Update: Thank you all for your patience. We have successfully connected to the new ING data holder overnight. The new ING platform seems to be functioning well with upgrades to full features such as Joint accounts and a working consent dashboard. Would you please turn the ING OB connector back on in your BASIQ Dashboard and confirm the same. Any queries? Please reach out to [email protected]
  • Time: Feb. 20, 2023, 2:05 a.m.
    Status: Identified
    Update: For Basiq customers using Open Banking, please note that ING will be switching data holder solutions on the 21st of Feb 2023. As such, we recommend you disable the ING Open Banking connector in your dashboard from today (20th Feb) turn it back on on the 22nd Feb. We will keep you posted here with the further updates. Any queries? Please reach out to [email protected]
  • Time: Feb. 20, 2023, 2:05 a.m.
    Status: Identified
    Update: For Basiq customers using Open Banking, please note that ING will be switching data holder solutions on the 21st of Feb 2023. As such, we recommend you disable the ING Open Banking connector in your dashboard from today (20th Feb) turn it back on on the 22nd Feb. We will keep you posted here with the further updates. Any queries? Please reach out to [email protected]

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Frequently Asked Questions - Basiq

Is there a Basiq outage?
The current status of Basiq is: Systems Active
Where can I find the official status page of Basiq?
The official status page for Basiq is here
How can I get notified if Basiq is down or experiencing an outage?
To get notified of any status changes to Basiq, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Basiq every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Basiq do?
Basiq offers a secure open banking API platform for developers to create innovative financial solutions, with access to customer-consented financial data and powerful APIs for valuable insights.

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