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Is there an Basiq outage?

Basiq status: Systems Active

Last checked: 4 minutes ago

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Basiq outages and incidents

Outage and incident data over the last 30 days for Basiq.

There have been 3 outages or incidents for Basiq in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Basiq

Outlogger tracks the status of these components for Xero:

APIs Active
CDR Connectors Active
Dashboard Active
Documentation Active
Web Connectors Active
Website Active
Component Status
APIs Active
CDR Connectors Active
Dashboard Active
Documentation Active
Web Connectors Active
Website Active

Latest Basiq outages and incidents.

View the latest incidents for Basiq and check for official updates:

Updates:

  • Time: Aug. 30, 2022, 9:27 p.m.
    Status: Resolved
    Update: The Customise UI is now operational
  • Time: Aug. 30, 2022, 9:27 p.m.
    Status: Resolved
    Update: The Customise UI is now operational
  • Time: Aug. 29, 2022, 11:30 p.m.
    Status: Identified
    Update: BASIQ Customise UI is currently unavailable on our dashboard and is under maintenance by our engineering team. We have identified the root cause and the team will resolve this as soon as possible. We apologies for any inconvenience.
  • Time: Aug. 29, 2022, 11:30 p.m.
    Status: Identified
    Update: BASIQ Customise UI is currently unavailable on our dashboard and is under maintenance by our engineering team. We have identified the root cause and the team will resolve this as soon as possible. We apologies for any inconvenience.

Updates:

  • Time: Aug. 24, 2022, 3:40 a.m.
    Status: Resolved
    Update: This incident has been resolved. Thanks for your patience..
  • Time: Aug. 24, 2022, 12:56 a.m.
    Status: Monitoring
    Update: Our documentation server is hosted on Heroku, and their team found the issue started at 17:54 UTC Aug 23rd. Their Engineers are in communication with their upstream DNS provider and are currently working to fix the issue. Our API documentation DNS is now fixed but we are still monitoring.. Thanks for your patience. You can start exploring our API here: https://api.basiq.io/reference/introduction
  • Time: Aug. 23, 2022, 11:41 p.m.
    Status: Identified
    Update: Our documentation server is down on https://api.basiq.io/. We will update our status page when this is back up and running. Apologies for inconvenience. In the meanwhile all other BASIQ API's are operational and running!

Updates:

  • Time: Aug. 24, 2022, 3:40 a.m.
    Status: Resolved
    Update: This incident has been resolved. Thanks for your patience..
  • Time: Aug. 24, 2022, 12:56 a.m.
    Status: Monitoring
    Update: Our documentation server is hosted on Heroku, and their team found the issue started at 17:54 UTC Aug 23rd. Their Engineers are in communication with their upstream DNS provider and are currently working to fix the issue. Our API documentation DNS is now fixed but we are still monitoring.. Thanks for your patience. You can start exploring our API here: https://api.basiq.io/reference/introduction
  • Time: Aug. 23, 2022, 11:41 p.m.
    Status: Identified
    Update: Our documentation server is down on https://api.basiq.io/. We will update our status page when this is back up and running. Apologies for inconvenience. In the meanwhile all other BASIQ API's are operational and running!

Updates:

  • Time: June 14, 2022, 11:30 p.m.
    Status: Resolved
    Update: This issue was due to a change on the AMEX website and we have made required changes to resolve the same. As always, please reach out to [email protected] if you have any queries or encounter any issues.
  • Time: June 10, 2022, 12:47 a.m.
    Status: Identified
    Update: Our engineering team has identified that AMEX have made some changes to their website which is currently stopping us from retrieving data. The engineering team is working on a fix for this, we will update here as soon as we have more information.
  • Time: June 8, 2022, 11:58 p.m.
    Status: Investigating
    Update: Majority of jobs for our American Express connector are failing to fetch the accounts. Our engineering team is investigating this at the moment. We will update here as we have more information. If you have any questions or concerns about this issue, please don't hesitate to reach out to us at [email protected], or click on the blue chat icon, bottom right on the website.

Updates:

  • Time: June 14, 2022, 11:30 p.m.
    Status: Resolved
    Update: This issue was due to a change on the AMEX website and we have made required changes to resolve the same. As always, please reach out to [email protected] if you have any queries or encounter any issues.
  • Time: June 10, 2022, 12:47 a.m.
    Status: Identified
    Update: Our engineering team has identified that AMEX have made some changes to their website which is currently stopping us from retrieving data. The engineering team is working on a fix for this, we will update here as soon as we have more information.
  • Time: June 8, 2022, 11:58 p.m.
    Status: Investigating
    Update: Majority of jobs for our American Express connector are failing to fetch the accounts. Our engineering team is investigating this at the moment. We will update here as we have more information. If you have any questions or concerns about this issue, please don't hesitate to reach out to us at [email protected], or click on the blue chat icon, bottom right on the website.

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Frequently Asked Questions - Basiq

Is there a Basiq outage?
The current status of Basiq is: Systems Active
Where can I find the official status page of Basiq?
The official status page for Basiq is here
How can I get notified if Basiq is down or experiencing an outage?
To get notified of any status changes to Basiq, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Basiq every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Basiq do?
Basiq offers a secure open banking API platform for developers to create innovative financial solutions, with access to customer-consented financial data and powerful APIs for valuable insights.

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