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Is there an Bazaarvoice outage?

Bazaarvoice status: Minor Outage

Last checked: 7 minutes ago

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Bazaarvoice outages and incidents

Outage and incident data over the last 30 days for Bazaarvoice.

There have been 4 outages or incidents for Bazaarvoice in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Bazaarvoice

Outlogger tracks the status of these components for Xero:

Partner Integrations Active
Brand Edge Active
Configuration Hub Active
Connections Active
Portal Applications Active
Try It and Retailer Sampling Active
Workbench Active
Branded Sampling Portal Active
Content Submission Active
Email Notifications Active
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Bazaarvoice Developer Portal Active
Knowledge Base Active
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Affable Active
API Services Active
Content Collection Active
Content Display Active
Granify Active
Moderation Service Active
Portal Active
Syndication Active
Case Submission Active
Live Chat Active
Phone Support Active
Component Status
Partner Integrations Active
Active
Brand Edge Active
Configuration Hub Active
Connections Active
Portal Applications Active
Try It and Retailer Sampling Active
Workbench Active
Active
Branded Sampling Portal Active
Content Submission Active
Email Notifications Active
Performance Issues
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Active
Bazaarvoice Developer Portal Active
Knowledge Base Active
Performance Issues
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Active
Affable Active
API Services Active
Content Collection Active
Content Display Active
Granify Active
Moderation Service Active
Portal Active
Syndication Active
Active
Case Submission Active
Live Chat Active
Phone Support Active

Latest Bazaarvoice outages and incidents.

View the latest incidents for Bazaarvoice and check for official updates:

Updates:

  • Time: Aug. 1, 2024, 10:27 a.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. [1248] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to Portal, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question. <b>CHAT:</b> </b> Sign in to Portal, select <b>Access the Support Community</b>, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
  • Time: July 31, 2024, 8:03 p.m.
    Status: Monitoring
    Update: Monitoring of the fix continues to ensure resolution. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> AUGUST 1st, 2024, 3:00 PM CST [1248] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to Portal, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question. <b>CHAT:</b> </b> Sign in to Portal, select <b>Access the Support Community</b>, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
  • Time: July 30, 2024, 9:15 p.m.
    Status: Monitoring
    Update: Our dev team continues to monitor the fix to ensure the issue remains fully resolved. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> JULY 31, 2024, 3:00 PM CST [1248] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to Portal, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question. <b>CHAT:</b> </b> Sign in to Portal, select <b>Access the Support Community</b>, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
  • Time: July 30, 2024, 10:23 a.m.
    Status: Monitoring
    Update: Bazaarvoice is restarting cluster 4, the downtime will be 10 minutes - 10:20 am - 10:30 am UTC. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> JULY 30, 2024, 3:00 PM CST [1248]
  • Time: July 29, 2024, 7:35 p.m.
    Status: Monitoring
    Update: Monitoring of the fix continues to make sure the fix has fully resolved the issue. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> JULY 30, 2024, 3:00 PM CST [1248] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to Portal, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question. <b>CHAT:</b> </b> Sign in to Portal, select <b>Access the Support Community</b>, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
  • Time: July 26, 2024, 8:49 p.m.
    Status: Monitoring
    Update: Bazaarvoice continues to monitor the implemented resolution on this issue to ensure that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: JULY 29, 2024, 3:00 PM CST
  • Time: July 26, 2024, 11:30 a.m.
    Status: Monitoring
    Update: Bazaarvoice has implemented a fix and is monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: JULY 26, 2024, 3:00 PM CST [1248]
  • Time: July 26, 2024, 8:41 a.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue that is causing a degradation of content submission affecting c4 cluster clients. Users are able to submit content, but content processing is delayed. We are currently investigating this issue and will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> JULY 26, 2024, 3:00 PM CST [1248] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to Portal, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question. <b>CHAT:</b> </b> Sign in to Portal, select <b>Access the Support Community</b>, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)

Updates:

  • Time: July 25, 2024, 8:50 a.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the Conversations API issue has been resolved and is closing this incident. This is the final update. [1247] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: July 24, 2024, 3:30 p.m.
    Status: Monitoring
    Update: Bazaarvoice identified an issue that caused a degradation of the Conversation API Service. This issue resulted in delayed response time of API calls. A fix has been implemented for the issue and it is currently being monitored to verify that it has been fully resolved. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> JULY 25, 2024, 12:00 PM CST [1247] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to Portal, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question. <b>CHAT:</b> </b> Sign in to Portal, select <b>Access the Support Community</b>, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)

Updates:

  • Time: Aug. 5, 2024, 4:07 p.m.
    Status: Resolved
    Update: Bazaarvoice has restored the missing data and confirmed that the Portal Reports issues have been resolved. This incident is now closed. This is the final update. [PD-248529] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: Aug. 1, 2024, 7:34 p.m.
    Status: Monitoring
    Update: The Bazaarvoice dev team continues to test the implemented fix to ensure resolution. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> AUGUST 5th, 2024, 3:00 PM CST [PD-248529] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to Portal, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question. <b>CHAT:</b> </b> Sign in to Portal, select <b>Access the Support Community</b>, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
  • Time: July 31, 2024, 9:03 p.m.
    Status: Monitoring
    Update: Monitoring of the fix continues to ensure resolution. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> AUGUST 1st, 2024, 3:00 PM CST [PD-248529] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to Portal, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question. <b>CHAT:</b> </b> Sign in to Portal, select <b>Access the Support Community</b>, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
  • Time: July 30, 2024, 9:16 p.m.
    Status: Monitoring
    Update: Bazaarvoice has identified an issue that is causing a degradation of content submission affecting c4 cluster clients. Users are able to submit content, but content processing is delayed. Our dev team continues to monitor the fix currently in place to ensure the issue remains resolved. <b>NEXT UPDATE:</b> JULY 31, 2024, 3:00 PM CST [PD-248529] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to Portal, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question. <b>CHAT:</b> </b> Sign in to Portal, select <b>Access the Support Community</b>, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
  • Time: July 29, 2024, 8:03 p.m.
    Status: Monitoring
    Update: Bazaarvoice has identified an issue that is causing a degradation of content submission affecting c4 cluster clients. Users are able to submit content, but content processing is delayed. Our dev team has implemented a fix, and we are monitoring to ensure there are no unforeseen issues. <b>NEXT UPDATE:</b> JULY 30, 2024, 3:00 PM CST [PD-248529] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to Portal, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question. <b>CHAT:</b> </b> Sign in to Portal, select <b>Access the Support Community</b>, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
  • Time: July 25, 2024, 9:18 p.m.
    Status: Monitoring
    Update: Bazaarvoice continues to work on implementing a fix to the issue that caused a degradation of the Portal Reports. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: July 29, 2024, 3:00 PM CST
  • Time: July 24, 2024, 9:12 p.m.
    Status: Investigating
    Update: Bazaarvoice continues to work on implementing a fix to the issues that caused a degradation of the Portal Reports. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: July 25, 2024, 3:00 PM CST
  • Time: July 23, 2024, 9:34 p.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue that is causing a degradation of the Portal Reports. The issue results in missing data prior to July 13, 2024 in the following reports templates: * Coverage Opportunity * Multi-instance R&R key metrics * Multi-instance Network impact A root cause has yet to be determined but we will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> JULY 24, 2024, 3:00 PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to Portal, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question. <b>CHAT:</b> </b> Sign in to Portal, select <b>Access the Support Community</b>, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)

Updates:

  • Time: July 17, 2024, 2:05 p.m.
    Status: Resolved
    Update: Bazaarvoice has implemented a fix for the issue and has verified that all delayed feeds were delivered. This is the final update. If you have any questions, please contact Bazaarvoice Support.
  • Time: July 17, 2024, 9:02 a.m.
    Status: Monitoring
    Update: Bazaarvoice has implemented a fix for the delayed delivery of the Bulk and DCE feeds and we are monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: JULY 17, 2024, 7:00 AM CST [1246]
  • Time: July 16, 2024, 8:16 p.m.
    Status: Identified
    Update: Bazaarvoice has identified an issue that is causing the degradation of DCE and Bulk Feeds and is currently working to deliver these feeds. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: JULY 17, 2024, 3:00 PM CST
  • Time: July 16, 2024, 8:46 a.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue that is causing a delay of Bulk and DCE feeds. Bulk and DCE feeds will be delayed for 07/16. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: JULY 16, 2024, 3:00 PM CST [1246] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Updates:

  • Time: July 4, 2024, 1:51 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the Portal reporting issue has been resolved and is closing this incident. This is the final update. [1245] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: July 4, 2024, 11:25 a.m.
    Status: Monitoring
    Update: Bazaarvoice has implemented a fix for the Portal reporting issue and we are monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: JULY 4, 2024, 9:00 AM CST [1245]
  • Time: July 4, 2024, 9:39 a.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue that is causing the Portal Reports App outage. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: JULY 4, 2024, 8:00 AM CST [1245] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

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Frequently Asked Questions - Bazaarvoice

Is there a Bazaarvoice outage?
The current status of Bazaarvoice is: Minor Outage
Where can I find the official status page of Bazaarvoice?
The official status page for Bazaarvoice is here
How can I get notified if Bazaarvoice is down or experiencing an outage?
To get notified of any status changes to Bazaarvoice, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Bazaarvoice every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Bazaarvoice do?
Bazaarvoice empowers brands and retailers to utilize customer feedback, handle user-generated content efficiently, and interact with shoppers throughout their buying journey.

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