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Is there an Bazaarvoice outage?

Bazaarvoice status: Minor Outage

Last checked: 5 minutes ago

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Bazaarvoice outages and incidents

Outage and incident data over the last 30 days for Bazaarvoice.

There have been 4 outages or incidents for Bazaarvoice in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Bazaarvoice

Outlogger tracks the status of these components for Xero:

Partner Integrations Active
Brand Edge Active
Configuration Hub Active
Connections Active
Portal Applications Active
Try It and Retailer Sampling Active
Workbench Active
Branded Sampling Portal Active
Content Submission Active
Email Notifications Active
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Bazaarvoice Developer Portal Active
Knowledge Base Active
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Affable Active
API Services Active
Content Collection Active
Content Display Active
Granify Active
Moderation Service Active
Portal Active
Syndication Active
Case Submission Active
Live Chat Active
Phone Support Active
Component Status
Partner Integrations Active
Active
Brand Edge Active
Configuration Hub Active
Connections Active
Portal Applications Active
Try It and Retailer Sampling Active
Workbench Active
Active
Branded Sampling Portal Active
Content Submission Active
Email Notifications Active
Performance Issues
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Active
Bazaarvoice Developer Portal Active
Knowledge Base Active
Performance Issues
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Active
Affable Active
API Services Active
Content Collection Active
Content Display Active
Granify Active
Moderation Service Active
Portal Active
Syndication Active
Active
Case Submission Active
Live Chat Active
Phone Support Active

Latest Bazaarvoice outages and incidents.

View the latest incidents for Bazaarvoice and check for official updates:

Updates:

  • Time: June 27, 2024, 8:22 a.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue with API calls returning a 500 error has been resolved and is closing this incident. This is the final update. [1244] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: June 27, 2024, 7:42 a.m.
    Status: Monitoring
    Update: Bazaarvoice continues to monitor the situation to ensure no further complications arise. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: JUNE 27, 2024, 10:00 AM CST [1244]
  • Time: June 27, 2024, 2:43 a.m.
    Status: Monitoring
    Update: The Bazaarvoice third-party vendor has implemented a fix to resolve the issue. We are currently monitoring the situation to verify that it has been fully resolved. We will update you at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> JUNE 27, 2024, 2:00 AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to Portal, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question. <b>CHAT:</b> </b> Sign in to Portal, select <b>Access the Support Community</b>, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
  • Time: June 27, 2024, 2 a.m.
    Status: Investigating
    Update: Bazaarvoice has submitted a P1 ticket to our third-party provider and is currently working directly with them to resolve the issue NEXT UPDATE: JUNE 27, 2024, 12:00 AM CST [1244] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: June 27, 2024, 1:45 a.m.
    Status: Identified
    Update: Bazaarvoice has identified the root cause of the issue. After conducting a thorough investigation, we have identified that the root cause is attributed to a third-party vendor. We are actively working with the third party to resolve the issue as quickly as possible and minimize any impact. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> JUNE 27, 2024, 12:00 AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to Portal, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question. <b>CHAT:</b> </b> Sign in to Portal, select <b>Access the Support Community</b>, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
  • Time: June 26, 2024, 11:42 p.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue with API calls returning a 500 error that may be impacting display. We are currently investigating this issue and will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: JUNE 26, 2024, 10:00 PM CST [1244] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Updates:

  • Time: June 25, 2024, 3:59 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and all Portal services have been restored. This is the final update. [1242] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: June 25, 2024, 11:23 a.m.
    Status: Monitoring
    Update: All Bazaarvoice Portal services have been restored. Our Development team continues to monitor the issue to ensure no further complications arise. NEXT UPDATE: JUNE 25, 2024, 11:00 AM CST [1242]
  • Time: June 25, 2024, 10:48 a.m.
    Status: Investigating
    Update: The Bazaarvoice Portal Ratings & Reviews Application is currently down. The outage is currently affecting all Bazaarvoice Portal applications. Our Development Team is aware of the issue and is currently working to restore the service. NEXT UPDATE: JUNE 25, 2024, 08:00 AM CST [1242] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Updates:

  • Time: June 25, 2024, 10:07 a.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and all Portal services have been restored. This is the final update. [1242] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: June 25, 2024, 9:57 a.m.
    Status: Identified
    Update: The outage is currently affecting all Bazaarvoice Portal applications. Our Development Team is aware of the issue and is working to restore all services within the next 30 minutes. NEXT UPDATE: JUNE 25, 2024, 06:00 AM CST [1242]
  • Time: June 25, 2024, 9:29 a.m.
    Status: Investigating
    Update: The Bazaarvoice Portal Ratings & Reviews Application is currently down. Our Development Team is aware of the issue and is currently working to restore the service. NEXT UPDATE: JUNE 25, 2024, 06:00 AM CST [1242] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Updates:

  • Time: June 24, 2024, 4:38 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue preventing clients from updating Email Messages with custom templates in BV Portal (Configuration Hub) has been resolved and is closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below [1241]: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
  • Time: June 24, 2024, 2:48 p.m.
    Status: Investigating
    Update: Bazaarvoice is continuing to investigate the issue. We will provide the next update at the designated time below or when new information becomes available. NEXT UPDATE: JUNE 24, 2024, 5:00 PM CST If you have any questions, please contact Bazaarvoice Support [1241].
  • Time: June 24, 2024, 9:32 a.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue that is preventing clients from updating Email Messages with custom templates in BV Portal - Configuration Hub. We are currently investigating this issue and will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: JUNE 24, 2024, 10:00 AM CST [1241] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Updates:

  • Time: June 24, 2024, 7:07 a.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. [1240] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: June 21, 2024, 3 p.m.
    Status: Monitoring
    Update: Bazaarvoice continues to monitor the situation to verify that this issue of a partial outage of Connections features has been fully resolved. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> June 24th, 2024, 10:00 AM CST [1240]
  • Time: June 20, 2024, 3:53 p.m.
    Status: Monitoring
    Update: Bazaarvoice has implemented a fix for an issue that was causing a partial outage of Connections features, and we are currently monitoring the situation to verify that this issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> June 21st, 2024, 10:00 AM CST [1240]
  • Time: June 20, 2024, 2:57 p.m.
    Status: Investigating
    Update: Bazaarvoice continues to investigate an issue that was causing a partial outage of Connections features. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> June 21st, 2024, 10:00 AM CST [1240]
  • Time: June 20, 2024, 12:57 p.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue that was causing the outage of Connections features. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> June 20th, 2024, 10:00 AM CST [1240] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

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Frequently Asked Questions - Bazaarvoice

Is there a Bazaarvoice outage?
The current status of Bazaarvoice is: Minor Outage
Where can I find the official status page of Bazaarvoice?
The official status page for Bazaarvoice is here
How can I get notified if Bazaarvoice is down or experiencing an outage?
To get notified of any status changes to Bazaarvoice, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Bazaarvoice every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Bazaarvoice do?
Bazaarvoice empowers brands and retailers to utilize customer feedback, handle user-generated content efficiently, and interact with shoppers throughout their buying journey.

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