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Is there an BenchPrep outage?

BenchPrep status: Systems Active

Last checked: 4 minutes ago

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BenchPrep outages and incidents

Outage and incident data over the last 30 days for BenchPrep.

There have been 0 outages or incidents for BenchPrep in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for BenchPrep

Outlogger tracks the status of these components for Xero:

API Active
AWS S3 Active
Console Active
Learning Application Active
NS1 Global DNS Network Active
Raw Data Access Active
Snowflake Data Warehouse (Database) Active
Snowflake Replication Active
Component Status
API Active
AWS S3 Active
Console Active
Learning Application Active
NS1 Global DNS Network Active
Raw Data Access Active
Snowflake Data Warehouse (Database) Active
Snowflake Replication Active

Latest BenchPrep outages and incidents.

View the latest incidents for BenchPrep and check for official updates:

Updates:

  • Time: Sept. 12, 2022, 12:07 p.m.
    Status: Resolved
    Update: This incident has been resolved. Data has been fully resynced and is performing regular scheduled syncs as of 5:42 am CST.
  • Time: Sept. 10, 2022, 2:31 p.m.
    Status: Monitoring
    Update: The resynchronization process is continuing and we are monitoring progress. Majority of the data has been resynced.
  • Time: Sept. 10, 2022, 12:22 a.m.
    Status: Monitoring
    Update: A fix has been implemented. We are monitoring the results and will provide further updates.
  • Time: Sept. 9, 2022, 8:26 p.m.
    Status: Identified
    Update: The issue has been identified and we are working on implementing a solution to replicate the data. This process will take time and we will provide further status updates.
  • Time: Sept. 9, 2022, 4:01 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with Snowflake data replication with our 3rd party vendor. Data has not been successfully synced since 22:41 CST. This does not affect any administration or end user applications and the impact is isolated to Snowflake raw data access.

Updates:

  • Time: Sept. 2, 2022, 8:13 p.m.
    Status: Resolved
    Update: The incident has resolved, we will continue to monitor.
  • Time: Sept. 2, 2022, 8:03 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 2, 2022, 7:50 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Sept. 2, 2022, 7:35 p.m.
    Status: Investigating
    Update: We are currently investigating reports of degraded performance.

Updates:

  • Time: Sept. 2, 2022, 8:13 p.m.
    Status: Resolved
    Update: The incident has resolved, we will continue to monitor.
  • Time: Sept. 2, 2022, 8:03 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 2, 2022, 7:50 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Sept. 2, 2022, 7:35 p.m.
    Status: Investigating
    Update: We are currently investigating reports of degraded performance.

Updates:

  • Time: Aug. 24, 2022, 1:44 a.m.
    Status: Resolved
    Update: We found regression in api reporting request that was causing significant amount of memory consumption impacting the nodes and entire system. The fix was been deployed and verified.
  • Time: Aug. 23, 2022, 10:26 p.m.
    Status: Monitoring
    Update: We have confirmed performance has stabilized and we continue monitoring affected applications. We are planning to introduce significant improvements to our progress cluster during the next database maintenance.
  • Time: Aug. 23, 2022, 6:41 p.m.
    Status: Investigating
    Update: The rollback was completed and services have been restored. We are continuing to investigate this issue.
  • Time: Aug. 23, 2022, 6:35 p.m.
    Status: Investigating
    Update: The restart did not alleviate the issues. We are restoring the services and rolling back the changes.
  • Time: Aug. 23, 2022, 6:17 p.m.
    Status: Investigating
    Update: We are conducting a short restart of services which can cause non-learner applications to be unavailable for a few minutes.
  • Time: Aug. 23, 2022, 6:13 p.m.
    Status: Investigating
    Update: We are experiencing an issue with high load times within our non-learner BenchPrep applications. Learner applications are not affected. We are currently provisioning more resources and will continue to investigate.

Updates:

  • Time: Aug. 24, 2022, 1:44 a.m.
    Status: Resolved
    Update: We found regression in api reporting request that was causing significant amount of memory consumption impacting the nodes and entire system. The fix was been deployed and verified.
  • Time: Aug. 23, 2022, 10:26 p.m.
    Status: Monitoring
    Update: We have confirmed performance has stabilized and we continue monitoring affected applications. We are planning to introduce significant improvements to our progress cluster during the next database maintenance.
  • Time: Aug. 23, 2022, 6:41 p.m.
    Status: Investigating
    Update: The rollback was completed and services have been restored. We are continuing to investigate this issue.
  • Time: Aug. 23, 2022, 6:35 p.m.
    Status: Investigating
    Update: The restart did not alleviate the issues. We are restoring the services and rolling back the changes.
  • Time: Aug. 23, 2022, 6:17 p.m.
    Status: Investigating
    Update: We are conducting a short restart of services which can cause non-learner applications to be unavailable for a few minutes.
  • Time: Aug. 23, 2022, 6:13 p.m.
    Status: Investigating
    Update: We are experiencing an issue with high load times within our non-learner BenchPrep applications. Learner applications are not affected. We are currently provisioning more resources and will continue to investigate.

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Frequently Asked Questions - BenchPrep

Is there a BenchPrep outage?
The current status of BenchPrep is: Systems Active
Where can I find the official status page of BenchPrep?
The official status page for BenchPrep is here
How can I get notified if BenchPrep is down or experiencing an outage?
To get notified of any status changes to BenchPrep, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of BenchPrep every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does BenchPrep do?
BenchPrep offers certification training, exam prep, and continuing education. Associations and credentialing bodies can enhance education programs and support lifelong learning.

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