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Is there an BetterCloud outage?

BetterCloud status: Systems Active

Last checked: 6 minutes ago

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BetterCloud outages and incidents

Outage and incident data over the last 30 days for BetterCloud.

There have been 4 outages or incidents for BetterCloud in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for BetterCloud

Outlogger tracks the status of these components for Xero:

BetterCloud for G Suite Active
General Information Active
Live Chat Widget Active
Track Active
Atlassian Active
Azure AD Active
BambooHR Active
Box Active
Dropbox Active
Google Active
Namely Active
Office 365 Active
Okta Active
OneLogin Active
Salesforce Active
Slack Active
Slack Enterprise Grid Active
Workday Active
Zendesk Active
Zoom Active
Alerts Active
Applications Active
Audit Logs Active
Content Scanning Active
Core Services Active
Dashboard Active
Data Protection Active
Directory Active
Files Active
Global Search Active
Grids / User Interface Active
Platform API Active
Privileges Active
Workflow Activity Feed Active
Workflows Active
Component Status
BetterCloud for G Suite Active
General Information Active
Live Chat Widget Active
Track Active
Active
Atlassian Active
Azure AD Active
BambooHR Active
Box Active
Dropbox Active
Google Active
Namely Active
Office 365 Active
Okta Active
OneLogin Active
Salesforce Active
Slack Active
Slack Enterprise Grid Active
Workday Active
Zendesk Active
Zoom Active
Active
Alerts Active
Applications Active
Audit Logs Active
Content Scanning Active
Core Services Active
Dashboard Active
Data Protection Active
Directory Active
Files Active
Global Search Active
Grids / User Interface Active
Platform API Active
Privileges Active
Workflow Activity Feed Active
Workflows Active

Latest BetterCloud outages and incidents.

View the latest incidents for BetterCloud and check for official updates:

Updates:

  • Time: Oct. 6, 2024, 2 p.m.
    Status: Resolved
    Update: We have identified and fixed the issue causing delays in Google Group Full Syncs for a subset of customers. All impacted customer syncs are running as expected now. Any Workflow events that were delayed due this issue should have triggered successfully. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our support team by emailing [email protected]
  • Time: Oct. 5, 2024, 5 p.m.
    Status: Investigating
    Update: We are currently investigating an issue causing delays in Google Group Full Syncs for a subset of customers. Impacted customers may experience the following: - Delays syncing in Dynamic Google Group membership changes - Delays syncing in Google Group membership changes made via groups.google.com - Workflows set to trigger based on Google Group membership changes if the changes were made via the two methods above Note: Group membership changes made via admin.google.com or Google's API are not affected and will still sync in within 5 minutes We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact our support team by emailing [email protected]

Updates:

  • Time: Sept. 26, 2024, 1:10 p.m.
    Status: Resolved
    Update: Our teams have validated that all affected services are recovered at this time. No additional impact has been observed and this incident is now considered Resolved. We appreciate your patience, and apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support team by emailing [email protected]
  • Time: Sept. 25, 2024, 2:44 p.m.
    Status: Monitoring
    Update: We have resolved the issue impacting BetterCloud's API and are monitoring for stability. We appreciate your patience, and apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support team by emailing [email protected]
  • Time: Sept. 25, 2024, 2 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is impacting BetterCloud's API endpoints related to Workflows, Actions, GraphQL, Event Buffer, and other API endpoints. This issue does not impact Extended Workflow Triggers. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact our Support team by emailing [email protected]

Updates:

  • Time: Sept. 18, 2024, 9:47 p.m.
    Status: Resolved
    Update: We have resolved the issue that resulted in some delays related to user syncs for a small subset of customers. We appreciate your patience! If you have any questions, please contact Support: [email protected]
  • Time: Sept. 16, 2024, 6:02 p.m.
    Status: Monitoring
    Update: We have addressed the issue and have seen improvement in the delays. We will continue to monitor and make additional improvements as needed. If you have any questions, please contact our Support Team.
  • Time: Sept. 13, 2024, 6:37 p.m.
    Status: Investigating
    Update: We have identified and are investigating an issue resulting in some delays related to user syncs for a small subset of customers. We apologize for the inconvenience this issue is causing and will post updates as we know more. Please reach out to our support team by emailing [email protected] if you have any questions.

Updates:

  • Time: Sept. 18, 2024, 5:43 p.m.
    Status: Resolved
    Update: We have resolved the issue causing delays ingesting files for a subset of customers. We appreciate your patience! If you have any questions, please contact Support: [email protected]
  • Time: Sept. 17, 2024, 8:40 p.m.
    Status: Monitoring
    Update: We have addressed the issue causing delays ingesting Files for a subset of customers. We will continue to monitor and make additional improvements as needed. If you have any questions, please contact our Support Team.
  • Time: Sept. 10, 2024, 1:46 p.m.
    Status: Investigating
    Update: We are currently investigating an issue causing delays ingesting Files for a subset of customers. Affected customers may experience delays in Files appearing/updating in the UI, as well as delays triggering File based Automations. If you have any questions, feel free to reach out our Support Team by emailing

Updates:

  • Time: Sept. 5, 2024, 12:21 a.m.
    Status: Resolved
    Update: We have monitored this issue and have made additional changes to ensure stability. A long term fix will be implemented during a scheduled maintenance window next week (Monday, September 9th). We appreciate your patience, and apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support team by emailing [email protected]
  • Time: Sept. 4, 2024, 11:06 p.m.
    Status: Identified
    Update: We have identified the issue causing Workflow Action delays for a subset of customers. The issue will be addressed in the scheduled maintenance window on September 9th. If you have any questions, please contact our Support Team at [email protected]
  • Time: Sept. 4, 2024, 8:52 p.m.
    Status: Investigating
    Update: We are investigating an issue that is causing Workflow Action delays for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at [email protected]

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Frequently Asked Questions - BetterCloud

Is there a BetterCloud outage?
The current status of BetterCloud is: Systems Active
Where can I find the official status page of BetterCloud?
The official status page for BetterCloud is here
How can I get notified if BetterCloud is down or experiencing an outage?
To get notified of any status changes to BetterCloud, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of BetterCloud every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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