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Is there an BetterCloud outage?

BetterCloud status: Systems Active

Last checked: 8 minutes ago

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BetterCloud outages and incidents

Outage and incident data over the last 30 days for BetterCloud.

There have been 4 outages or incidents for BetterCloud in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for BetterCloud

Outlogger tracks the status of these components for Xero:

BetterCloud for G Suite Active
General Information Active
Live Chat Widget Active
Track Active
Atlassian Active
Azure AD Active
BambooHR Active
Box Active
Dropbox Active
Google Active
Namely Active
Office 365 Active
Okta Active
OneLogin Active
Salesforce Active
Slack Active
Slack Enterprise Grid Active
Workday Active
Zendesk Active
Zoom Active
Alerts Active
Applications Active
Audit Logs Active
Content Scanning Active
Core Services Active
Dashboard Active
Data Protection Active
Directory Active
Files Active
Global Search Active
Grids / User Interface Active
Platform API Active
Privileges Active
Workflow Activity Feed Active
Workflows Active
Component Status
BetterCloud for G Suite Active
General Information Active
Live Chat Widget Active
Track Active
Active
Atlassian Active
Azure AD Active
BambooHR Active
Box Active
Dropbox Active
Google Active
Namely Active
Office 365 Active
Okta Active
OneLogin Active
Salesforce Active
Slack Active
Slack Enterprise Grid Active
Workday Active
Zendesk Active
Zoom Active
Active
Alerts Active
Applications Active
Audit Logs Active
Content Scanning Active
Core Services Active
Dashboard Active
Data Protection Active
Directory Active
Files Active
Global Search Active
Grids / User Interface Active
Platform API Active
Privileges Active
Workflow Activity Feed Active
Workflows Active

Latest BetterCloud outages and incidents.

View the latest incidents for BetterCloud and check for official updates:

Updates:

  • Time: Aug. 26, 2024, 5:54 p.m.
    Status: Resolved
    Update: We have monitored this issue throughout the weekend and have made additional changes to ensure stability. A long term fix will be implemented during tonights (Monday, August 26th) scheduled maintenance window. We appreciate your patience, and apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support team by emailing [email protected]
  • Time: Aug. 23, 2024, 9:45 p.m.
    Status: Identified
    Update: We have identified the issue causing Workflow Action delays for a subset of customers. The issue will be addressed in the scheduled maintenance window on Monday, August 26th. Customers may experience Workflow Action delays throughout the weekend. If you have any questions, please contact our Support Team at [email protected]
  • Time: Aug. 23, 2024, 6:08 p.m.
    Status: Investigating
    Update: We are investigating an issue that is causing Workflow Action delays for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at [email protected]

Updates:

  • Time: July 24, 2024, 7:15 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 24, 2024, 6:52 p.m.
    Status: Monitoring
    Update: Olark has implemented a fix and our Chat widget seems to be working normally again. We will monitor for awhile before resolving this incident, in case any issues recur.
  • Time: July 24, 2024, 6:41 p.m.
    Status: Identified
    Update: Chat is currently unavailable due to a Olark outage (https://status.olark.com/). Please submit a support ticket by emailing [email protected] and we will get back to you as soon as possible.

Updates:

  • Time: July 19, 2024, 8:18 p.m.
    Status: Resolved
    Update: We have monitored the issue that affected the On Demand Workflow experience, and consider it fully resolved. If you have any questions, please reach out to our support team by emailing [email protected].
  • Time: July 19, 2024, 6:20 p.m.
    Status: Monitoring
    Update: We have identified and fixed the issue affecting the On Demand Workflow experience, and are monitoring for stability. Customers should now be able to execute all non-branching Workflows On Demand again. We apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our support team by emailing [email protected].
  • Time: July 19, 2024, 4:49 p.m.
    Status: Investigating
    Update: We are investigating reports of On Demand Workflows not executing as expected. Customers attempting to run Workflows that have conditions in them via the On Demand experience will not see an instance ID generated in the Workflow Activity Feed or Audit Logs. Workflows without conditions in them can still be run as expected. We apologize for any inconvenience this may be causing and are working to remediate the issue as fast as possible. If you have any questions, please reach out to our support team by emailing [email protected].

Updates:

  • Time: June 21, 2024, 7:12 p.m.
    Status: Resolved
    Update: We have resolved the issue resulting in Salesforce Integrations disconnecting for a subset of customers. We recommend you reconnect your Salesforce Integrations at your earliest convenience. We appreciate your patience! If you have any questions, please contact Support: [email protected]
  • Time: June 18, 2024, 9:49 p.m.
    Status: Monitoring
    Update: We have pushed a fix to correct the issue resulting in Salesforce Integrations disconnecting for a subset of customers. We recommend you reconnect your Salesforce Integrations at your earliest convenience. We will continue to monitor the issue, but please contact our Support Team with any questions you may have by emailing [email protected]
  • Time: June 18, 2024, 4:49 p.m.
    Status: Identified
    Update: We have investigated and identified an issue resulting in Salesforce Integrations disconnecting for a subset of customers. We apologize for any inconvenience this issue may cause and will post updates as we know more. If you have any questions, please reach out to our Support Team by emailing [email protected].

Updates:

  • Time: June 12, 2024, 9:46 p.m.
    Status: Resolved
    Update: We have resolved the issue that was resulting in delays with certain on-demand Workflow instances in BetterCloud. We appreciate your patience! If you have any questions, please contact Support: [email protected]
  • Time: June 12, 2024, 8:49 p.m.
    Status: Identified
    Update: We have identified an issue resulting in delays with certain on-demand Workflow instances in BetterCloud. We recommend starting workflows from the Directory or Files grids instead of the Global Search. Our team is actively working towards a resolution. We will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]
  • Time: June 12, 2024, 6:53 p.m.
    Status: Investigating
    Update: We have identified and are investigating an issue resulting in delays with certain Workflow instances. We apologize for the inconvenience this issue is causing and will provide updates as soon as we know more. If you have any questions, please contact Support: [email protected].

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Frequently Asked Questions - BetterCloud

Is there a BetterCloud outage?
The current status of BetterCloud is: Systems Active
Where can I find the official status page of BetterCloud?
The official status page for BetterCloud is here
How can I get notified if BetterCloud is down or experiencing an outage?
To get notified of any status changes to BetterCloud, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of BetterCloud every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here