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Is there an Bloomreach outage?

Bloomreach status: Systems Active

Last checked: 5 minutes ago

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Bloomreach outages and incidents

Outage and incident data over the last 30 days for Bloomreach.

There have been 2 outages or incidents for Bloomreach in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Bloomreach

Outlogger tracks the status of these components for Xero:

Bloomreach Content SaaS Active
Asia Pacific Northeast (JP) Active
Asia Pacific Northeast (KR) Active
Asia Pacific Southeast (AU) Active
Asia Pacific Southeast (SG) Active
CA Central Active
EU Central Active
EU West Active
EU West-2 Active
US East Active
US Northeast Active
US Northwest Active
US West Active
C7S Active
CA1 Active
CIN Active
CIS Active
ENG Active
EU1 Active
EU2 Active
EXP Active
UK1 Active
US1 Active
US2 Active
US3 Active
Bloomreach Cloud APAC Active
Bloomreach Cloud EU-A (NL) Active
Bloomreach Cloud EU-B (NL2) Active
Bloomreach Cloud US Active
brSM EMEA Active
brSM US Active
Component Status
Bloomreach Content SaaS Active
Active
Asia Pacific Northeast (JP) Active
Asia Pacific Northeast (KR) Active
Asia Pacific Southeast (AU) Active
Asia Pacific Southeast (SG) Active
CA Central Active
EU Central Active
EU West Active
EU West-2 Active
US East Active
US Northeast Active
US Northwest Active
US West Active
Active
C7S Active
CA1 Active
CIN Active
CIS Active
ENG Active
EU1 Active
EU2 Active
EXP Active
UK1 Active
US1 Active
US2 Active
US3 Active
Active
Bloomreach Cloud APAC Active
Bloomreach Cloud EU-A (NL) Active
Bloomreach Cloud EU-B (NL2) Active
Bloomreach Cloud US Active
Active
brSM EMEA Active
brSM US Active

Latest Bloomreach outages and incidents.

View the latest incidents for Bloomreach and check for official updates:

Updates:

  • Time: March 6, 2023, 1:06 p.m.
    Status: Resolved
    Update: All systems are stable, incident is resolved
  • Time: March 6, 2023, 12:13 p.m.
    Status: Monitoring
    Update: A fix has been deployed, we're monitoring the situation
  • Time: March 6, 2023, 12:07 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: March 6, 2023, 11:45 a.m.
    Status: Identified
    Update: Engineers have identified the issue.
  • Time: March 6, 2023, 11:43 a.m.
    Status: Investigating
    Update: On duty engineers are actively investigating the issue.

Updates:

  • Time: Feb. 28, 2023, 7:18 a.m.
    Status: Resolved
    Update: The lag was entirely processed and all delayed data was exported to EBQ on 28.02.2023 ~1:00am UTC
  • Time: Feb. 27, 2023, 4:18 p.m.
    Status: Monitoring
    Update: We fixed the issue and are monitoring the lag decreasing. Our revised ETA is ~8hours (28.02.2023 00:30 UTC)
  • Time: Feb. 27, 2023, 1:57 p.m.
    Status: Identified
    Update: Bloomreach engineers identified an issue on Engagement platform causing delay in event data export to EBQ. Users of EBQ might have noticed missing data for event imported to the platform after 22.02.2023. Only ENG instance is affected. ETA for all data to be fully exported to EBQ ~24hours (28.02.2023 13:00 UTC)

Updates:

  • Time: Feb. 8, 2023, 3:02 p.m.
    Status: Resolved
    Update: The incident has been resolved. UTC 12:15 - 13:05 - Complete downtime 13:05 - 13:20 - Service degradation
  • Time: Feb. 8, 2023, 2:50 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Feb. 8, 2023, 2:24 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Feb. 8, 2023, 2:02 p.m.
    Status: Monitoring
    Update: The issue has been fixed. Execution of the campaign is delayed by approximately 30 minutes. No campaigns will be lost. Tracking of customer data is delayed by approximately 30 minutes. No customer data will be lost. The team is actively monitoring the situation.
  • Time: Feb. 8, 2023, 1:24 p.m.
    Status: Investigating
    Update: The engineering team is trying to start the EXP instance at the moment. ETA - unknown; IMPACT: - campaigns delayed - reports not working - personaliztaion not working - customized weblayers that are using personalization are not working either
  • Time: Feb. 8, 2023, 12:48 p.m.
    Status: Investigating
    Update: IMPACT: - campaigns delayed - reports not working - personaliztaion not working - customized weblayers that are using personalization are not working either Tracking of data is NOT IMPACTED. No data is lost.

Updates:

  • Time: Oct. 5, 2022, 5:25 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 5, 2022, 5:25 a.m.
    Status: Investigating
    Update: Dear Customer, We are glad to inform you the Bloomreach dashboard is now operational. We apologize for the inconvenience caused. If you have any further questions or need additional assistance, please reach out to support. Best regards, Bloomreach Support team
  • Time: Oct. 5, 2022, 4:37 a.m.
    Status: Investigating
    Update: Dear Customer, Bloomreach Dashboard is currently unavailable due to an issue with our authentication service. We are actively working in resolving the issue. We apologize for the inconvenience and will continue to provide you updates. Should you have any questions, please feel free to reach us. Kind regards, Bloomreach Support team.

Updates:

  • Time: July 1, 2022, 6:47 a.m.
    Status: Resolved
    Update: Dear Customer, The issue has been resolved. Best Regards, Bloomreach Support Team.
  • Time: July 1, 2022, 6:21 a.m.
    Status: Investigating
    Update: Bloomreach is continuing to work with our upstream provider and they are working to resolve. We will continue to provide status updates. Best regards, Bloomreach Support team
  • Time: July 1, 2022, 1:31 a.m.
    Status: Identified
    Update: Dear Customer, We are currently experiencing a disruption in the availability of the Bloomreach Cloud platform. We apologize for the inconvenience caused. We will keep you informed and will update you immediately as soon as we have any more information or an estimated resolution time. After an initial investigation into the availability interruptions on the Bloomreach Cloud, we concluded that the cause is that one of our upstream providers is experiencing technical problems. We are in close contact with our upstream provider and they are working to resolve the problem. As soon as we have any new updates, or an estimated resolution time, we will be sure to share with you. Kind regards, Bloomreach Support team.

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Frequently Asked Questions - Bloomreach

Is there a Bloomreach outage?
The current status of Bloomreach is: Systems Active
Where can I find the official status page of Bloomreach?
The official status page for Bloomreach is here
How can I get notified if Bloomreach is down or experiencing an outage?
To get notified of any status changes to Bloomreach, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Bloomreach every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Bloomreach do?
Bloomreach uses AI and real-time data to personalize the e-commerce experience, connecting customers with what they want to see.

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