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Is there an BluIP outage?

BluIP status: Systems Active

Last checked: 8 minutes ago

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BluIP outages and incidents

Outage and incident data over the last 30 days for BluIP.

There have been 0 outages or incidents for BluIP in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for BluIP

Outlogger tracks the status of these components for Xero:

Akixi Active
bluip.io Active
Call Recording Active
DMS Active
E911 Services Active
Endpoint Registration Active
External ISP Carriers (Non-BluIP) Active
Loki Active
Master Access Active
Microsoft Teams Calling Active
myPortal Active
Online Support Active
Orion (Billing) Active
Palladion/Sniffer Active
Peering Active
QoS Tool Active
SBC (Session Border Controller) Active
UC-One Active
Underlying Carrier Active
Underlying Infrastructure Active
Unity Active
Virtual Fax Active
Voice - Inbound Active
Voice Inbound - Toll Free Active
Voicemail Active
Voice - Outbound Active
Webex Active
XSI Integrations Active
AI Engines Active
Frontend IVR / AI API Platform Active
Fulfillment Active
Reporting Active
SMS Active
Ticketing System Active
Voice AI Active
WebRTC Portal Login Active
WebRTC Voice Services Active
Call Center Client Active
CC Reporting Active
Dialer V3 Active
Dialer V5 Active
Chicago Active
Los Angeles Active
Component Status
Akixi Active
bluip.io Active
Call Recording Active
DMS Active
E911 Services Active
Endpoint Registration Active
External ISP Carriers (Non-BluIP) Active
Loki Active
Master Access Active
Microsoft Teams Calling Active
myPortal Active
Online Support Active
Orion (Billing) Active
Palladion/Sniffer Active
Peering Active
QoS Tool Active
SBC (Session Border Controller) Active
UC-One Active
Underlying Carrier Active
Underlying Infrastructure Active
Unity Active
Virtual Fax Active
Voice - Inbound Active
Voice Inbound - Toll Free Active
Voicemail Active
Voice - Outbound Active
Webex Active
XSI Integrations Active
Active
AI Engines Active
Frontend IVR / AI API Platform Active
Active
Fulfillment Active
Reporting Active
SMS Active
Ticketing System Active
Voice AI Active
WebRTC Portal Login Active
WebRTC Voice Services Active
Active
Call Center Client Active
CC Reporting Active
Active
Dialer V3 Active
Dialer V5 Active
Active
Chicago Active
Los Angeles Active

Latest BluIP outages and incidents.

View the latest incidents for BluIP and check for official updates:

Updates:

  • Time: Sept. 29, 2021, 8:32 p.m.
    Status: Resolved
    Update: UPDATE: Bandwidth.com has reported that the primary outage has been resolved and any additional call completion issues are unrelated. BluIP is considering this service interruption resolved at this point and time. If you or your customers are currently having call completion issues please contact BluIP Support to open a ticket ([email protected]) as soon as possible.
  • Time: Sept. 29, 2021, 4:07 p.m.
    Status: Monitoring
    Update: UPDATE: Bandwidth.com is reporting that inbound call completion from Verizon Wireless users may be intermittently failing. If you or your customers are currently having inbound call completion issues please contact BluIP Support to open a ticket ([email protected]) as soon as possible. BluIP will investigate further and identify if you are being affected by this service interruption. Thank you for your patience in this matter.
  • Time: Sept. 29, 2021, 3:04 a.m.
    Status: Monitoring
    Update: UPDATE: Bandwidth.com is reporting that they are currently observing ongoing network stability and all call types are processing as expected at this time. BluIP will continue to monitor, verify stability and provide additional updates as we have more information. If you are currently having call completion issues please contact BluIP Support to open a ticket ([email protected]) as soon as possible. Thank you for your patience in this matter.
  • Time: Sept. 28, 2021, 3:41 p.m.
    Status: Monitoring
    Update: UPDATE: Bandwidth.com is continuing to have intermittent service interruptions to voice services which may affect inbound calling for some BluIP customers/partners. BluIP's network is currently stable but calls that flow through this underlying carrier are being impacted. If you are currently having call completion issues please contact BluIP Support to open a ticket ([email protected]) as soon as possible. BluIP can identify if this ULC outage is directly affecting you. If your voice services are being affected by Bandwidth.com, we encourage you to check their status page for updates to as they become available at: (https://status.bandwidth.com/). BluIP will continue to monitor this ongoing service interruption and update our customers with any additional information as needed. If you have any further questions or concerns, please open a ticket with BluIP Support at ([email protected]). Thank you for your patience in this matter.
  • Time: Sept. 28, 2021, 2:50 p.m.
    Status: Identified
    Update: ULC is reporting an ongoing incident impacting Standard Voice calls with intermittent service disruptions. The identified carrier is working to resolve the service interruptions and BluIP will be providing more information as it becomes available.
  • Time: Sept. 28, 2021, 2:49 p.m.
    Status: Identified
    Update: ULC is reporting an ongoing incident impacting Standard Voice calls with intermittent service disruptions. The identified carrier is working to resolve the service interruptions and BluIP will be providing more information as it becomes available.
  • Time: Sept. 28, 2021, 4:48 a.m.
    Status: Monitoring
    Update: BluIP will continue to monitor for the next 12 Hours. If you have any further reports of inbound calling issues please open a ticket with BluIP Support at [email protected]. Thank you.
  • Time: Sept. 28, 2021, 3:05 a.m.
    Status: Monitoring
    Update: ULC reports service interruptions are RESOLVED as of 20:03 EDT. BluIP will continue to monitor. Thank you for your patience in this matter.
  • Time: Sept. 27, 2021, 10:08 p.m.
    Status: Identified
    Update: BluIP is experiencing intermittent service issues with one of our Underlying Carriers; this may temporarily affect inbound call completion to some customers/partners. The identified carrier is working to resolve the service interruptions and BluIP will be providing more information as it becomes available. If you have any questions or concerns, please open a ticket by emailing BluIP Support at [email protected]. Thank you for your patience in this matter.

Updates:

  • Time: Feb. 11, 2021, 7:50 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 8, 2021, 6:41 a.m.
    Status: Monitoring
    Update: Jazzware has reported that services have been restored. BluIP will continue to monitor and report any further issues. If your Jazzware services have not been restored, please contact BluIP support at support.bluip.com. Thank you for your patience.
  • Time: Feb. 7, 2021, 5:26 p.m.
    Status: Identified
    Update: Jazzware has provided an ETR (Estimated Time of Repair) of 8:00 pm ET, Sunday February 7th for the beginning of restoration to services. We will update if there are any changes to this ETR or if more information becomes available. Thank you for your patience.
  • Time: Feb. 7, 2021, 5:12 a.m.
    Status: Identified
    Update: Jazzware has identified the issue and is working to restore services as soon as possible. BluIP will update you as more information becomes available.
  • Time: Feb. 7, 2021, 12:58 a.m.
    Status: Identified
    Update: Jazzware has identified the issue and is working to restore services as soon as possible. BluIP will update you as more information becomes available.
  • Time: Feb. 6, 2021, 10:26 p.m.
    Status: Identified
    Update: Jazzware has identified the issue and is working to restore services as soon as possible. BluIP will update you as more information becomes available.
  • Time: Feb. 6, 2021, 7:03 p.m.
    Status: Identified
    Update: Jazzware has identified the issue and is working to restore services as soon as possible. BluIP will update you as more information becomes available.
  • Time: Feb. 6, 2021, 4:19 a.m.
    Status: Investigating
    Update: There are further updates at this time. We will update you as more information becomes available.
  • Time: Feb. 6, 2021, 1:48 a.m.
    Status: Investigating
    Update: There are further updates at this time. We will update you as more information becomes available.
  • Time: Feb. 5, 2021, 11:03 p.m.
    Status: Investigating
    Update: There are further updates at this time. We will update you as more information becomes available.
  • Time: Feb. 5, 2021, 9:29 p.m.
    Status: Investigating
    Update: *** THIS OUTAGE DOES NOT AFFECT ANY VOICE OR CLOUD SERVICES PROVIDED BY BLUIP. THIS OUTAGE IS SPECIFIC TO HOSTED HOSPITALITY CUSTOMERS THAT HAVE JAZZWARE INTEGRATION*** Jazzware is currently experiencing a major outage affecting all customers using Jazzware services. This is currently affecting the process or checkins, name display, wakeup calls, call postings and room status updates. We do not have an ETA from Jazzware on when services will be restored. information will be posted as it becomes available to BluIP. If you have any questions or concerns, please contact support@bluip.

Updates:

  • Time: April 29, 2019, 10:38 p.m.
    Status: Resolved
    Update: After monitoring for 15 hours issue has been resolved. If you have any questions please contact BluIP Support at [email protected].
  • Time: April 29, 2019, 6:38 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: April 29, 2019, 6:36 a.m.
    Status: Identified
    Update: ULC reports that service degradation has been resolved. We will continue to monitor and update as necessary. If you have any questions, please open a ticket with the BluIP support team.
  • Time: April 29, 2019, 6:34 a.m.
    Status: Identified
    Update: ULC reports that service degradation has been resolved. We will continue to monitor and update as necessary. If you have any questions, please open a ticket with the BluIP support team.
  • Time: April 29, 2019, 4:35 a.m.
    Status: Identified
    Update: Our ULC has identified the issue and has listed geographic areas and PSAPs currently being affected: Multiple PSAPs in TX, CA, NC, WV, VA. Adding WV, OH, PA. This is now nationwide. Alternate routing is being investigated at this time. ULC continues to escalate. No ETTR at this time. We will continue to update you a more information is available.
  • Time: April 29, 2019, 2:38 a.m.
    Status: Identified
    Update: Our ULC has identified the issue and has listed geographic areas and PSAPs currently being affected: Multiple PSAPs in TX, CA, NC, WV, VA We will continue to update you a more information is available.
  • Time: April 29, 2019, 2:10 a.m.
    Status: Identified
    Update: The issue has been identified by the ULC (Underlying Carrier) and has been escalated for immediate resolution. Currently, there is no ETTR. We will continue to give more updates as information is available.
  • Time: April 29, 2019, 2:06 a.m.
    Status: Investigating
    Update: BluIP is currently experiencing degraded E911 services. One of our primary E911 Service Providers is experiencing a major nationwide outage. Although E911 services are still active through BluIP redundancy, you may experience some delays due to high call volume through our secondary services. If you have any questions, please open a ticket with BluIP support by emailing [email protected]. We appreciate you patience in this matter and we will update you with more information as it is available.

Updates:

  • Time: Nov. 10, 2018, 4:23 a.m.
    Status: Resolved
    Update: Issues with Unity have been resolved. We thank you for your patience in this matter. Thank you and have a great weekend!
  • Time: Nov. 10, 2018, 4:18 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are continuing to monitor. All Unity clients should be fully operational. Please notify BluIP support if you continue to have issues. Thank you for your patience.
  • Time: Nov. 9, 2018, 7:43 p.m.
    Status: Identified
    Update: Engineering has identified the issue and an emergency maintenance window has been scheduled for a resolution. Emergency maintenance is scheduled to start tonight 11/9/2018 starting at 7:00pm PST.
  • Time: Nov. 9, 2018, 6:44 p.m.
    Status: Identified
    Update: We are continuing to work on a resolution for this issue.
  • Time: Nov. 9, 2018, 6:43 p.m.
    Status: Identified
    Update: We are continuing to work on a resolution for this issue
  • Time: Nov. 9, 2018, 5:37 p.m.
    Status: Identified
    Update: The issue has been identified and currently working with engineering on a resolution.
  • Time: Nov. 9, 2018, 2:31 p.m.
    Status: Investigating
    Update: We are investigating reports of Unity connectivity issues. Please standby for more information.

Updates:

  • Time: Oct. 9, 2018, 2:15 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 9, 2018, 1:19 p.m.
    Status: Investigating
    Update: We are currently investigating alarms related to web login at https://chixsp1.masteraccess.com, users will receive a “refused to connect” error when attempting to connect via https://chixsp1.masteraccess.com. In the meantime, please utilize https://laxxsp1.masteraccess.com to login to any Broadworks related services. We are working diligently to restore service levels to normal status. Updates will will be posted as soon as more information is available. Thank you for your patience.

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Frequently Asked Questions - BluIP

Is there a BluIP outage?
The current status of BluIP is: Systems Active
Where can I find the official status page of BluIP?
The official status page for BluIP is here
How can I get notified if BluIP is down or experiencing an outage?
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