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Is there an Brandwatch outage?

Brandwatch status: Systems Active

Last checked: a minute ago

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Brandwatch outages and incidents

Outage and incident data over the last 30 days for Brandwatch.

There have been 6 outages or incidents for Brandwatch in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Brandwatch

Outlogger tracks the status of these components for Xero:

Brandwatch Consumer Research API Active
Brandwatch Data Upload API Active
Brandwatch Help Center Active
Brandwatch Reviews Active
Consumer Research Application Active
Data Collection Active
Vizia Admin Active
Vizia Command Center Active
Campaigns Active
Discover Active
Influence Platform Active
Influencer's CRM Active
Advertise Active
Audience Active
Benchmark Active
Cloud Elements EU Production Active
Engage Active
Filestack API Active
Influence (Paladin) Active
Listen Active
Measure Active
Platform (Falcon) Active
Publish Active
Component Status
Active
Brandwatch Consumer Research API Active
Brandwatch Data Upload API Active
Brandwatch Help Center Active
Brandwatch Reviews Active
Consumer Research Application Active
Data Collection Active
Vizia Admin Active
Vizia Command Center Active
Active
Campaigns Active
Discover Active
Influence Platform Active
Influencer's CRM Active
Active
Advertise Active
Audience Active
Benchmark Active
Cloud Elements EU Production Active
Engage Active
Filestack API Active
Influence (Paladin) Active
Listen Active
Measure Active
Platform (Falcon) Active
Publish Active

Latest Brandwatch outages and incidents.

View the latest incidents for Brandwatch and check for official updates:

Updates:

  • Time: Dec. 1, 2023, 4:17 p.m.
    Status: Resolved
    Update: Meta have announced that "the team have resolved the issue you reported. Thank you for bringing it to our attention and thank you for your patience while we worked on a solution." We appreciate your patience and understanding throughout the resolution process. Our commitment to delivering a seamless experience is unwavering, and we are grateful for your continued trust in Brandwatch. If you encounter any lingering concerns or have additional feedback, please don't hesitate to reach out to our support team. We're here to assist you.
  • Time: Nov. 23, 2023, 3:20 p.m.
    Status: Investigating
    Update: We are aware of some users experiencing publishing errors on Instagram due to accounts being incorrectly flagged as 'restricted'. We appreciate your patience while we wait for information from Meta regarding this issue.

Updates:

  • Time: Nov. 16, 2023, 4:10 a.m.
    Status: Resolved
    Update: Meta's status page has now updated to say that they've resolved their Messenger issues, and all test direct messages are sending successfully. Please advise our Support team if you are continuing to encounter further issues in sending direct messages, so that we can further investigate if necessary. We thank you again for your patience and apologise for the frustration caused by this issue.
  • Time: Nov. 16, 2023, 1:17 a.m.
    Status: Identified
    Update: Facebook has acknowledged an issue with their Messenger API affecting replies sent from external tools such as our platform, and are now in the process of applying a fix: https://metastatus.com/messenger We will continue to monitor the status of this fix, and its impacts on replies failing to send from our Engage module. We thank you for your extended patience, and apologise for the ongoing inconvenience.
  • Time: Nov. 15, 2023, 10:26 p.m.
    Status: Investigating
    Update: An error may be displayed when attempting to respond to a Facebook direct message in the Engage module. No other networks are affected. Our team is currently investigating the issue.

Updates:

  • Time: Nov. 9, 2023, 12:28 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 9, 2023, 9:39 a.m.
    Status: Investigating
    Update: Some users will experience slow backfilling Queries - our engineers are investigating the issue

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Frequently Asked Questions - Brandwatch

Is there a Brandwatch outage?
The current status of Brandwatch is: Systems Active
Where can I find the official status page of Brandwatch?
The official status page for Brandwatch is here
How can I get notified if Brandwatch is down or experiencing an outage?
To get notified of any status changes to Brandwatch, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Brandwatch every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Brandwatch do?
Brandwatch is a social suite that enables businesses to quickly understand and engage with their customers on social media.

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