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Is there an Callr outage?

Callr status: Systems Active

Last checked: 6 minutes ago

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Callr outages and incidents

Outage and incident data over the last 30 days for Callr.

There have been 0 outages or incidents for Callr in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Callr

Outlogger tracks the status of these components for Xero:

API Active
Customer Portal Active
Real-time Active
Inbound (SMS MO) Active
Outbound (SMS MT) Active
IAX Active
Inbound Active
Outbound Active
TTS Active
Component Status
API Active
Customer Portal Active
Real-time Active
Active
Inbound (SMS MO) Active
Outbound (SMS MT) Active
Active
IAX Active
Inbound Active
Outbound Active
TTS Active

Latest Callr outages and incidents.

View the latest incidents for Callr and check for official updates:

Updates:

  • Time: Dec. 5, 2023, 10:24 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 30, 2023, 4:01 p.m.
    Status: Monitoring
    Update: We experienced a hardware failure with one of our core network equipment. The connection issues have been resolved and we are closely monitoring the situation
  • Time: May 30, 2023, 3:26 p.m.
    Status: Investigating
    Update: Our monitoring shows we are having connection issues. We are investigating.

Updates:

  • Time: March 8, 2022, 4:53 p.m.
    Status: Resolved
    Update: Our rate limiting system has been improved to avoid this situation.
  • Time: Feb. 7, 2022, 11:39 a.m.
    Status: Monitoring
    Update: The fix is deployed. One customer was abusing the API, we have improved our protection against this. We are monitoring the situation.
  • Time: Feb. 7, 2022, 11:26 a.m.
    Status: Identified
    Update: The API is sometimes returning a 504 Gateway timeout. The issue has been identified, a fix is on the way.

Updates:

  • Time: Nov. 24, 2021, 3:01 p.m.
    Status: Resolved
    Update: The incident has been resolved by Zayo.
  • Time: Nov. 24, 2021, 2:42 p.m.
    Status: Monitoring
    Update: Zayo (AS8218) which is one of our transit networks for Europe is having issues. Customers may face timeouts or missing packets when communicating with our platform. We are exploring options on our side.

Updates:

  • Time: Oct. 21, 2021, 8:48 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 19, 2021, 8:20 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues. Uploads are working as expected.
  • Time: Oct. 19, 2021, 7:31 p.m.
    Status: Monitoring
    Update: All files are restored. We are monitoring closely to make sure everything is working as expected. It appears some uploads are not processed as they should, we are looking at it.
  • Time: Oct. 19, 2021, 5:42 p.m.
    Status: Identified
    Update: All services and API methods are working as expected. However, any audio file uploaded on the platform within the last year (from Oct 17 2020) is currently not available. Files uploaded before that time are OK. Files uploaded now are OK. We are looking for ways to restore the files.
  • Time: Oct. 19, 2021, 5:07 p.m.
    Status: Identified
    Update: We have identified an issue with a file server, audio files are not being read, and not available online. We are working on it.

Updates:

  • Time: Oct. 11, 2021, 10:52 a.m.
    Status: Resolved
    Update: All of our SSL certificates are generated with the correct chain (they always were). Customers need to make sure they update their root certificate store. Please contact [email protected] if you are still encountering issues.
  • Time: Oct. 1, 2021, 6:58 a.m.
    Status: Monitoring
    Update: On 30th September 2021, the root certificate that Let's Encrypt was using, the IdentTrust DST Root CA X3 certificate, has expired. Their new ISRG Root X1 certificate does not expire until 30th September 2024. In some cases, the OpenSSL 1.0.2 version will regard the certificates issued by the Let’s Encrypt CA as having an expired trust chain. If you are using OpenSSL 1.0.2, your connection to our API and Website may be rejected with "SSL certificate expired". There are workarounds listed here: https://www.openssl.org/blog/blog/2021/09/13/LetsEncryptRootCertExpire/. We are exploring options on our end.

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Frequently Asked Questions - Callr

Is there a Callr outage?
The current status of Callr is: Systems Active
Where can I find the official status page of Callr?
The official status page for Callr is here
How can I get notified if Callr is down or experiencing an outage?
To get notified of any status changes to Callr, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Callr every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Callr do?
The Callr Voice API supports the entire customer journey for portals and marketplaces, enhancing communication capabilities.

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