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Is there an Callr outage?

Callr status: Systems Active

Last checked: 7 minutes ago

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Callr outages and incidents

Outage and incident data over the last 30 days for Callr.

There have been 0 outages or incidents for Callr in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Callr

Outlogger tracks the status of these components for Xero:

API Active
Customer Portal Active
Real-time Active
Inbound (SMS MO) Active
Outbound (SMS MT) Active
IAX Active
Inbound Active
Outbound Active
TTS Active
Component Status
API Active
Customer Portal Active
Real-time Active
Active
Inbound (SMS MO) Active
Outbound (SMS MT) Active
Active
IAX Active
Inbound Active
Outbound Active
TTS Active

Latest Callr outages and incidents.

View the latest incidents for Callr and check for official updates:

Updates:

  • Time: June 25, 2021, 1:20 p.m.
    Status: Resolved
    Update: After careful verifications, the Voice and SMS statistics are now fully restored for the altered months.
  • Time: June 17, 2021, 11:08 p.m.
    Status: Identified
    Update: Voice and SMS statistics displayed on the interface and returned by the API are incorrect since June 17, for March, April, and May 2021. An update on our stats engine altered the data for those months. Other months are unaffected. The issue has been identified and fixed. The raw data is being reprocessed, statistics will return to the correct values progressively. Voice and SMS operations are not affected, everything is operational.

Updates:

  • Time: Oct. 1, 2020, 12:48 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 1, 2020, 8:56 a.m.
    Status: Monitoring
    Update: The incident is resolved. We are closely monitoring the situation. During a routing maintenance, our media server has unexpectedly crashed. The failover server has taken over, but the process took much longer than expected. We're investigating the cause. Voice trunking was not impacted. SMS was not impacted. Voice calls with sound files, and API operations involving media files (sound or temporary files) were impacted for 10 minutes.

Updates:

  • Time: June 23, 2020, 10:49 a.m.
    Status: Resolved
    Update: One of our core database server has crashed and restarted. The crash lasted 3 minutes. The failover servers did not take over, because the master server restarted quickly enough. We will analyze more deeply the cause of the software crash to make sure this does not happen again.

Updates:

  • Time: June 15, 2020, 8:57 a.m.
    Status: Resolved
    Update: This incident has been resolved. All SMS that were delayed will be sent within a few minutes.
  • Time: June 15, 2020, 8:44 a.m.
    Status: Identified
    Update: We are observing delays when sending SMS and pushing webhooks. Our team is working on it, we're aiming for a quick fix.

Updates:

  • Time: Feb. 12, 2020, 10:30 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 12, 2020, 10:07 a.m.
    Status: Monitoring
    Update: Our supervision system has detected that one of our outbound proxy was failing for a few minutes. The server has been restarted, and all pending requests were processed. We are actively monitoring the situation.

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Frequently Asked Questions - Callr

Is there a Callr outage?
The current status of Callr is: Systems Active
Where can I find the official status page of Callr?
The official status page for Callr is here
How can I get notified if Callr is down or experiencing an outage?
To get notified of any status changes to Callr, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Callr every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Callr do?
The Callr Voice API supports the entire customer journey for portals and marketplaces, enhancing communication capabilities.

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